Please help with premium

Ashmac817 · 2013-04-13

Hello- I just downloaded spotify and am trying to use the premium trial subscription. However, it keeps telling me that I don't have the premium. I wouldn't mind buying the subscription I just don't know how to get it to recognize that I signed up for premium. It says I have signed p for it and i got a confirmation email. I also tried logging out and then logging back in. Please help 🙂

Adam · 2013-04-13

Hey Ashmac,

We've checked your account and your subscription's definitely all gone through okay. It's a bit annoying but sometimes our system takes a while to update. If you wait a few hours then log out and back in, that should get you access to all the neat Premium benefits. Enjoy the trial!

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For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Peter__ · 2013-04-13

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post they might be able to "push" your premium to your device a little quicker.

Peter

Peter
Spotify Community Mentor and Troubleshooter

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