Premium Subscription disappeared

187Media · 2013-01-04

Hi, in december I prepaid for 12 months of premium through spotify vouchers (2x3 months + 6x1 month), however today I log in and I see I am a spotify free user, all my premium credits have disappeared...

wtf?

Sam · 2013-01-04

Looks like something naughty has happened here. If you contact us here, we'll be able to help you further.

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Who's your Spotify Star?

187Media · 2013-01-04

Naughty?

Ticket created.

187Media · 2013-01-05

Wow, apparently spotify just disables your premium without any explanation or notification or whatsoever if they SUSPECT fraud. I have been paying monthly for 2 years now and decided I'd pay a year in advance with vouchers, is this how you treat your customers?

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