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Solved!! Subscription aint working

165829260018 is not working. I am upgraded but my Spotify is still saying I'm under the free plan.

Casual Listener

165829260018 is not working. I am upgraded but my Spotify is still saying I'm under the free plan.

Bwuw

Regular

1218 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Solved!! Loading please wait?

Page wont load to enable start of free trial and entry of card details.

Visitor

Page wont load to enable start of free trial and entry of card details.

Thedev

Community Legend

1972 Views

7 replies

0 likes

  • 1972 Views
  • 7 replies
  • 0 likes

Subscription Plans Benefit

If I subscribe to one of the subscription plans can I export my tracks or albums to my Windows 8 Music App

Visitor

If I subscribe to one of the subscription plans can I export my tracks or albums to my Windows 8 Music App

Peter__

Community Legend

691 Views

4 replies

0 likes

  • 691 Views
  • 4 replies
  • 0 likes

Premium account from me and my friends cancelled?

Hey there, I recently went on www.marktplaats.nl , similair to ebay but for the netherlands only and purchased 1x spotify year subscription for 60 euro, wich is a 50% save. The teamviewed me and used his code to upgrade me to premium. My subscription...

Music Fan

Hey there,   I recently went on www.marktplaats.nl , similair to ebay but for the netherlands only and purchased 1x spotify year subscription for 60 euro, wich is a 50% save. The teamviewed ...

Sam

Spotify

1320 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

spotify premium

I upgraded to premium on my PC. now when I atempt to search and play a track from one of my play lists on my ipad. It still says only premium users can stream on demand.

Newbie

I upgraded to premium on my PC. now when I atempt to search and play a track from one of my play lists on my ipad. It still says only premium users can stream on demand.

Sam

Spotify

1095 Views

8 replies

0 likes

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Solved!! Help! Accidentally Set My Subscription To Change to Unlimited from Premium!

I accidentally set my subscription to change to Unlimited from Premium, and the next payment date is due in two days. I want to keep paying for Premium. Is there any way to undo this? Please respond fast!

Newbie

I accidentally set my subscription to change to Unlimited from Premium, and the next payment date is due in two days.  I want to keep paying for Premium.  Is there any way to undo this? &nb...

MichaelJerzak

Composer

485 Views

1 replies

0 likes

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spotify has been paused because your account is used somewhere else

This is ridiculous. I get this error even when my wife is listening to a completely different album to what I'm listening to. If I'd have bought the CD she'd be able to listen to it at home while I listened to some other CD on the move. Why is it not...

Casual Listener

This is ridiculous. I get this error even when my wife is listening to a completely different album to what I'm listening to. If I'd have bought the CD she'd be able to listen to it at home while I l...

jakedavidrohde

Regular

1563 Views

5 replies

1 likes

  • 1563 Views
  • 5 replies
  • 1 likes

Deactivated Facebook temporarily

I had disabled my Facebook account for a while and wanted to continue to use spotify so I created a new account and now I am unable to log in using my facebook account. It logs me in to the new account I created, is not the one I want to use. I would...

Casual Listener

I had disabled my Facebook account for a while and wanted to continue to use spotify so I created a new account and now I am unable to log in using my facebook account.  It logs me in to the new...

dpease81

Casual Listener

1046 Views

7 replies

0 likes

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Solved!! Unable to access Spotify account that has Spotify Premium

I have had a spotify account for a while and I have changed email addresses but did not change this on my Spotify account. I recently signed up for a premium trial and wish to cancel it, but to cancel it I needed the password, which I have forgotten....

Visitor

I have had a spotify account for a while and I have changed email addresses but did not change this on my Spotify account. I recently signed up for a premium trial and wish to cancel it, but to cance...

Thedev

Community Legend

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Solved!! My Premium is gone

My premium account is suddenly gone few hours ago and i don't know why.

Newbie

My premium account is suddenly gone few hours ago and i don't know why.

Thedev

Community Legend

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

DELETE MY ACCOUNT

I NEED MY SPOTIFY ACCOUNT DELETED. ASAP

Newbie

I NEED MY SPOTIFY ACCOUNT DELETED. ASAP

Thedev

Community Legend

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

[HELP] Is it possible to use a premium account in two different PC's?

Hello I want to buy a premium suscription to Spotify (10€ / month) and I want to know if I can use the account in two different PC's connected to the same router at the same time. Thanks

Casual Listener

Hello   I want to buy a premium suscription to Spotify (10€ / month) and I want to know if  I can use the account in two different PC's connected to the same router at the same time. ...

Thedev

Community Legend

741 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify gift card error!

Hello! I bought a gift card for myself today, and want 1 month premium. After I've typed the code and pressed ok, Google Chrome (And Internet Explorer) get an error message that told that I can't get connection on the website. Whats wrong? Problem so...

Newbie

Hello! I bought a gift card for myself today, and want 1 month premium. After I've typed the code and pressed ok, Google Chrome (And Internet Explorer) get an error message that told that I can't get...

Peter__

Community Legend

1157 Views

10 replies

0 likes

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Not receiving Premium after paid for it 5 days ago

Hi, I am Premium User since August last year. I pay for it via SofortDauerauftrag. In January there was a problem with my payment (don't know why everything was fine on my side). After 2 or 3 Days the payment was taken and I got back my premium membe...

Newbie

Hi,   I am Premium User since August last year. I pay for it via SofortDauerauftrag. In January there was a problem with my payment (don't know why everything was fine on my side). After 2 o...

Peter__

Community Legend

366 Views

1 replies

0 likes

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  • 1 replies
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Having trouble understanding what exactly I'm paying you $10 a month for

Yeah... so...my first problem is I've been having trouble with songs playing on your mobile app (it says they are playing and counts down through the songs duration but makes no sound). Also I have troubles with it "connecting to the internet". My se...

Casual Listener

Yeah... so...my first problem is I've been having trouble with songs playing on your mobile app (it says they are playing and counts down through the songs duration but makes no sound). Also I have t...

David

Spotify Legend

982 Views

4 replies

0 likes

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  • 4 replies
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My email already taken but account not active

As the topic says, my email is taken. When I send to reset it just says the account is not active and it does not work.

Casual Listener

As the topic says, my email is taken. When I send to reset it just says the account is not active and it does not work.

Needsomeheelp

Casual Listener

3107 Views

4 replies

0 likes

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  • 4 replies
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free?

I have a question. Can I still use Spotify WITHOUT getting the Premium subscription? I did not click anything for the 30day trial.

Newbie

I have a question. Can I still use Spotify WITHOUT getting the Premium subscription? I did not click anything for the 30day trial.

Peter__

Community Legend

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
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Think I was hacked

Today I opened up Spotify and noticed my 8 playlists were gone and had been replaced with a single playlist that I never created. It appears it was somebody else's playlist that "I" subscribed too. I logged into Spotify.com with my normal user creden...

Casual Listener

Today I opened up Spotify and noticed my 8 playlists were gone and had been replaced with a single playlist that I never created.  It appears it was somebody else's playlist that "I" subscribed ...

Peter__

Community Legend

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes