Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Charged for 30 day free trial

Hi there, I have been charged £9.99 from day one of my 30 day free trial and when I try to fill out an online contact form it lets me fill in the first question on the form and that's it, I can't fill in anymore boxes!!! Anyone else having/had the sa...

Casual Listener

Hi there, I have been charged £9.99 from day one of my 30 day free trial and when I try to fill out an online contact form it lets me fill in the first question on the form and that's it, I can't f...

johnb69

Casual Listener

947 Views

3 replies

0 likes

  • 947 Views
  • 3 replies
  • 0 likes

Question about the unlimited plan.

I'm currently using the premium subscription; however, I may get rid of my cell phone. Be able to listen to it on my cell phone wasn't the reason I bought it, being able to listen to it on my iPad was being able to listen to it on my cellphone was ju...

Casual Listener

  I'm currently using the premium subscription; however, I may get rid of my cell phone. Be able to listen to it on my cell phone wasn't the reason I bought it, being able to listen to it on m...

Peter__

Community Legend

761 Views

1 replies

0 likes

Premium
Unlimited
  • 761 Views
  • 1 replies
  • 0 likes

Bought Premium but i want it back to normal account...how...

I thought that all other devices than IPOD would work as well......but no. So i dont need premium....maybe in future it works in ipod nano and all others like sonys...etc.... HOW I CHANGE ACCOUNT TO NORMAL 5 euros month.....?

Newbie

I thought that all other devices than IPOD would work as well......but no. So i dont need premium....maybe in future it works in ipod nano and all others like sonys...etc.... HOW I CHANGE ACCOUNT...

Liam

Community Legend

2524 Views

2 replies

0 likes

  • 2524 Views
  • 2 replies
  • 0 likes

paid for a premium account, but it didn't activate

Hello, I upgraded to a Premium account today, but I still can't access all the songs on my phone and I'm still hearing commercials when I'm on the computer. Can you help? Thanks, Gini

Newbie

Hello,   I upgraded to a Premium account today, but I still can't access all the songs on my phone and I'm still hearing commercials when I'm on the computer.   Can you help? &nb...

Liam

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Premium subscription not working - Mobile Company agreement YOIGO Spain

Hello, I have a free spotify user (esther.fortes) and I recently (half of july) made and agreement with Yoigo (mobile company in Spain) which included 3 months of spotify premium subscription. I activated the subscription in the Yoigo web page, linki...

Visitor

   Hello, I have a free spotify user (esther.fortes) and I recently (half of july) made and agreement with Yoigo (mobile company in Spain) which included 3 months of spotify premium subsc...

Peter__

Community Legend

1936 Views

12 replies

0 likes

  • 1936 Views
  • 12 replies
  • 0 likes

Tunewiki editing

When ever I try and edit lyrics for tunewiki i Spotify, it says: Spotify user is not an editor. My Facebook account works for logginf in to spotify.com and tunewiki.com, so I should be able to edit lyrics freely. Why is this happening?

Newbie

When ever I try and edit lyrics for tunewiki i Spotify, it says: Spotify user is not an editor. My Facebook account works for logginf in to spotify.com and tunewiki.com, so I should be able to&n...

SirLouie

Casual Listener

3743 Views

6 replies

1 likes

  • 3743 Views
  • 6 replies
  • 1 likes

Solved!! Cannot log in with facebook account

Hello! Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong. But I am able to connect to the Spotify website, and to Facebook. I already tried r...

Visitor

Hello!   Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong.    But ...

marathoner09

Casual Listener

1738 Views

4 replies

0 likes

  • 1738 Views
  • 4 replies
  • 0 likes

Premium account can't go online and keeps logging out

Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The latter one doesn't recognize my playlists. The old one...

Regular

Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The l...

Richard

Community Legend

1250 Views

9 replies

1 likes

  • 1250 Views
  • 9 replies
  • 1 likes

cannot connect to spotify on my ipad

Every time i try to log in to spotify on my new ipad i click on connect via facebook and it asks me to enter my password and email and when i do it tells me it cannot merge with my spotify account. I dont have this problem when on my laptop or on my ...

Newbie

Every time i try to log in to spotify on my new ipad i click on connect via facebook and it asks me to enter my password and email and when i do it tells me it cannot merge with my spotify account. I...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Cancel Subscription

I want to cancel my subscription however when I try to fill out the contact form the dropdown menus do not appear. Please cancel my account.

Newbie

I want to cancel my subscription however when I try to fill out the contact form the dropdown menus do not appear.  Please cancel my account.

Peter__

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

how do I stop the adds?

i purchased premium why am im still getting adds??

Casual Listener

i purchased premium why am im still getting adds??

Peter__

Community Legend

488 Views

2 replies

0 likes

  • 488 Views
  • 2 replies
  • 0 likes

Need devices reset

It wouldn't let me post in the topic made for it for some reason. I hit the device limit and need a reset. Much appreciated!

Newbie

It wouldn't let me post in the topic made for it for some reason. I hit the device limit and need a reset. Much appreciated! 

Peter__

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

My daughter has lost her account

Hi, my daughter has lost her username and her password for her premiumaccount which I am paying for. She has started a new account now and I wonder how I can help her to get back to her old account?

Newbie

Hi, my daughter has lost her username and her password for her premiumaccount which I am paying for. She has started a new account now and I wonder how I can help her to get back to her old account?

Sam

Spotify

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Unable to login on samsung smart TV

Hi I've tried several times to login in to the spotify app on the samsung smart TV. I am a premium user. Each time I login (using spotify login not facebook) it says 'incorrect username or password combination'. My username is 20 characters long and ...

Casual Listener

Hi   I've tried several times to login in to the spotify app on the samsung smart TV.  I am a premium user.   Each time I login (using spotify login not facebook) it says 'inco...

Sam

Spotify

1992 Views

4 replies

0 likes

  • 1992 Views
  • 4 replies
  • 0 likes

Solved!! Premium status of my account has been gone after clicking the checkmark of 'Connect to facebook'.

Hi all, Last week I saw there was a possibilty to delink facebook. So I did what every person does if he sees a button, click it. Then, for some reason, my premium status just disappeared into to the nothing and didn't came back. Obviously, I want it...

Casual Listener

Hi all,   Last week I saw there was a possibilty to delink facebook. So I did what every person does if he sees a button, click it. Then, for some reason, my premium status just disappeare...

Sam

Spotify

793 Views

4 replies

0 likes

  • 793 Views
  • 4 replies
  • 0 likes

Premium content not working

I am signed up for the Spotify premium content , I have erased Spotify put it back on my iPhone still the premium content does not work. Here's my confirmation number 163798622011, This is getting very frustrating and would appreciate any help I can ...

Casual Listener

I am signed up for the Spotify premium content , I have erased Spotify put it back on my iPhone still the premium content does not work. Here's my confirmation number 163798622011, This is getting ve...

Sam

Spotify

664 Views

5 replies

0 likes

  • 664 Views
  • 5 replies
  • 0 likes

Help

I need access to my other spotify account, i dont have access to the email account *******@ymail.com, this email is also the username for the account. If you could send the password to my email ********@ymail.com thank you for your time.

Casual Listener

I need access to my other spotify account, i dont have access to the email account *******@ymail.com, this email is also the username for the account. If you could send the password to my email *****...

Sam

Spotify

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Solved!! Help

I dont have access to the email [snip! - mod] to get to my account. Please send the password to [double snip! - mod]

Casual Listener

I dont have access to the email [snip! - mod] to get to my account. Please send the password to [double snip! - mod]

Ayoo_D

Casual Listener

627 Views

2 replies

0 likes

  • 627 Views
  • 2 replies
  • 0 likes

I was billed FOUR times

I had previously used Spotify Premium with no problems last year. I canceled my Premium sub last October because I wasn't using it. I had no problems then. I am going to be out of town for a few days and decided to re-sub just for the month because I...

Regular

I had previously used Spotify Premium with no problems last year.   I canceled my Premium sub last October because I wasn't using it. I had no problems then. I am going to be out of town for...

Sam

Spotify

1376 Views

13 replies

1 likes

  • 1376 Views
  • 13 replies
  • 1 likes

Billing

How do I know if I've paid my monthly charge? I'm pretty sure my direct debit was meant to come out on the 25th feb, I haven't had any info! Can anyone help me out please?Thanks!

Casual Listener

How do I know if I've paid my monthly charge? I'm pretty sure my direct debit was meant to come out on the 25th feb, I haven't had any info! Can anyone help me out please? Thanks!

Peter__

Community Legend

1171 Views

1 replies

0 likes

  • 1171 Views
  • 1 replies
  • 0 likes