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Avatar of bitemandeln
Casual Listener
2013-06-19 09:29 PM

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night.

 

Apparently, now I have Spotify Free.

I have checked my payment log and my spotify premium is all paid and done for. 

I would like this issue to be fixed as soon as possible please.

 

Regards,

 

Ansgar

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Avatar of Taylor
Community Legend
2013-06-19 10:26 PM

Hi, and welcome to the community!

 

Are you sure you're logging into the right account? It's very easy to have both a facebook (email) login and a Spotify (username) login!

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||
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Avatar of bitemandeln
Casual Listener
2013-06-20 11:00 AM

After a thorough search for the problem, I have come to the conclusion that the problem lies in my recent action of switching bank cards. Therfore, a payment issue have most likley occured.

 

I will contact my bank and hopefully sort it out.

 

Thanks for the concern.

 

Regards, 

 

Ansgar

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