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Unsolicited password reset email

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to reset my password simply by clicking on a link. Two things...

Visitor

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to re...

Peter__

Community Legend

9915 Views

2 replies

0 likes

Account
Login
Security
  • 9915 Views
  • 2 replies
  • 0 likes

No minutes after crash

I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it said I had used all my minutes

Newbie

I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it...

Peter__

Community Legend

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

Spotify thinks im in Norway but im in Portugal

I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying in Norway, she's the one that pays for me to have a ...

Casual Listener

I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying i...

Peter__

Community Legend

491 Views

1 replies

0 likes

Account
Premium
  • 491 Views
  • 1 replies
  • 0 likes

wrong email

my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c of incorrect email. My cc is linked to wrong email and I need to fix this asap! We still want spotify but need to have my cc connected with right...

Newbie

my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c  of incorrect email.  My cc is linked to wrong email and I need to fix this asap! &n...

Taylor

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Spotify charged me 12months instead of 1 month (Premium)

Hello. Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now suddenly it has taken from my bank account the whole 12 month thingy...

Casual Listener

Hello.   Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now sudden...

Taylor

Community Legend

382 Views

1 replies

0 likes

Premium
  • 382 Views
  • 1 replies
  • 0 likes

Facebook deletion

I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?

Newbie

I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?

Taylor

Community Legend

458 Views

2 replies

1 likes

  • 458 Views
  • 2 replies
  • 1 likes

My starred songs were deleted but my playlists are still there

Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was anyway I could get those songs back?? I already trie...

Casual Listener

Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was a...

Taylor

Community Legend

769 Views

1 replies

0 likes

Account
  • 769 Views
  • 1 replies
  • 0 likes

My account was deactivated

Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify account and now I've two accounts! The account I want ac...

Newbie

Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify acc...

Taylor

Community Legend

313 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Can I upgrade to premium for one month and then go back to unlimited?

Hi, I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet. But after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one...

Newbie

Hi,    I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet.    But ...

Taylor

Community Legend

426 Views

1 replies

0 likes

Unlimited
  • 426 Views
  • 1 replies
  • 0 likes

PLEASE LOGG MY ACCOUNT OFF!

Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password.PLEASE do it ASAP im at work and need my spotify!Greetings from Swe

Casual Listener

Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password. PLEASE do it ASAP im at work and need my spotify! Greetings fro...

Taylor

Community Legend

342 Views

1 replies

0 likes

Account
Security
  • 342 Views
  • 1 replies
  • 0 likes

The code on the gift card is not visible!

Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he do? How can he receive the pin code for the gift card...

Casual Listener

Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he ...

Liam

Community Legend

1788 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 1788 Views
  • 3 replies
  • 0 likes

Account being used elsewhere issues

I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad. I'm now back where I live and I can't play my music becuase it says my account is being used elsewhere. I called my mom, she ...

Music Fan

I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad.   I'm now back where I live and I can't play my music becuase it ...

Liam

Community Legend

1139 Views

1 replies

0 likes

  • 1139 Views
  • 1 replies
  • 0 likes

Cant get acces

I do have a spotify premium but its said that I haven't, what should I do?

Newbie

I do have a spotify premium but its said that I haven't, what should I do?

Liam

Community Legend

510 Views

1 replies

0 likes

Premium
  • 510 Views
  • 1 replies
  • 0 likes

How do I turn off the free trial immediately to go back to FREE?

I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off. Any ideas? Thanks

Newbie

I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off.   Any ideas?   Thanks

Liam

Community Legend

839 Views

1 replies

0 likes

Free
Premium
  • 839 Views
  • 1 replies
  • 0 likes

Can't make payment for premium access

Hi,I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at the payment "Please wait..." until time out. Any soluti...

Newbie

Hi, I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at th...

meahtenoha

Spotify

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Gift cards in Poland

Hi! Does anyone know when gift cards will be sold in retail stores in Poland?

Casual Listener

Hi! Does anyone know when gift cards will be sold in retail stores in Poland? 

meahtenoha

Spotify

1416 Views

1 replies

0 likes

  • 1416 Views
  • 1 replies
  • 0 likes

Wrong Country

I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me to change country, and I have tried, but it keeps ...

Visitor

I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me...

MichaelJerzak

Composer

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

Paid for Premium but I'm not upgraded

I have logged in and out several times on all my devices and I am still not upgraded. Please help.

Casual Listener

I have logged in and out several times on all my devices and I am still not upgraded. Please help.

Peter__

Community Legend

978 Views

3 replies

0 likes

  • 978 Views
  • 3 replies
  • 0 likes

Premium account not working on macbook

Hi there, i have an account which i've had for about 6 months in NZ and i can download and access songs on my iphone, but i cant search songs on my mac. I can log in to my account but it then asks me if i want o sign up for spotify or try the free 30...

Newbie

Hi there, i have an account which i've had for about 6 months in NZ and i can download and access songs on my iphone, but i cant search songs on my mac. I can log in to my account but it then asks me...

Peter__

Community Legend

428 Views

1 replies

0 likes

Account
Login
  • 428 Views
  • 1 replies
  • 0 likes

No more downloads at all?

Hi there, I recently bought a gift card which not seem to be able to redeem any more downloads, only premuim subscriptions. Is this true and why was is this not clearly communicated? I'm stuck with a €30,- gift card for nothing as I already have a pr...

Regular

Hi there,   I recently bought a gift card which not seem to be able to redeem any more downloads, only premuim subscriptions. Is this true and why was is this not clearly communicated? I'm...

Peter__

Community Legend

474 Views

3 replies

0 likes

Premium
  • 474 Views
  • 3 replies
  • 0 likes