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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

779062 Views

18 replies

29 likes

  • 779062 Views
  • 18 replies
  • 29 likes

I have no cc but bought the gift card.

I can't contact the support because even though I have changed my email on Facebook it won't update my spotify account. Please help. Also, I bought a gift card to go premium and it won't let me go premium without putting in my cc info. I don't have a...

Casual Listener

I can't contact the support because even though I have changed my email on Facebook it won't update my spotify account.  Please help.  Also, I bought a gift card to go premium and it won't ...

baricjtj

Casual Listener

396 Views

2 replies

0 likes

Account
  • 396 Views
  • 2 replies
  • 0 likes

Credit card expired, NUS Extra discount now won't apply

Hi all, I changed my bank card recently and now I've been bumped down to spotify free. Tried applying my NUS extra before entering new card details but it isn't being accepted as it "has been used already". Does anyone know how to go about getting th...

Visitor

Hi all,   I changed my bank card recently and now I've been bumped down to spotify free. Tried applying my NUS extra before entering new card details but it isn't being accepted as it "has b...

Peter__

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Premium account issues

Hello, I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sure why this occasionally happens, but I am paying so it shouldn...

Casual Listener

Hello,   I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sur...

Peter__

Community Legend

506 Views

5 replies

0 likes

Login
Premium
  • 506 Views
  • 5 replies
  • 0 likes

Log out another place??

Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from everywhere? its my account, and i only want to have o...

Newbie

Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from ev...

Peter__

Community Legend

7499 Views

15 replies

2 likes

  • 7499 Views
  • 15 replies
  • 2 likes

Unsolicited password reset email

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to reset my password simply by clicking on a link. Two things...

Visitor

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to re...

Peter__

Community Legend

9796 Views

2 replies

0 likes

Account
Login
Security
  • 9796 Views
  • 2 replies
  • 0 likes

No minutes after crash

I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it said I had used all my minutes

Newbie

I opened Spotify for the second time this month, on Tuesday I listened to literally 1 song and just now I listened to just one song, but it crashed and when I reopened it, the red bar was full and it...

Peter__

Community Legend

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Spotify thinks im in Norway but im in Portugal

I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying in Norway, she's the one that pays for me to have a ...

Casual Listener

I created my Spotify account in 2011, while i was staying in Norway, in early June of this year my mum started paying for the Premium account, in late June i came to Portugal, but my mum is staying i...

Peter__

Community Legend

428 Views

1 replies

0 likes

Account
Premium
  • 428 Views
  • 1 replies
  • 0 likes

wrong email

my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c of incorrect email. My cc is linked to wrong email and I need to fix this asap! We still want spotify but need to have my cc connected with right...

Newbie

my daughter entered the wrong email, can not log in b/c she mistyped password, and can not change pw b/c  of incorrect email.  My cc is linked to wrong email and I need to fix this asap! &n...

Taylor

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Spotify charged me 12months instead of 1 month (Premium)

Hello. Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now suddenly it has taken from my bank account the whole 12 month thingy...

Casual Listener

Hello.   Okay, I discovered that Spotify has charged from my bank account way too much money for Premium. I have made a choice so every month, from my account there goes 9,99€ but now sudden...

Taylor

Community Legend

328 Views

1 replies

0 likes

Premium
  • 328 Views
  • 1 replies
  • 0 likes

Facebook deletion

I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?

Newbie

I have a spotify premium account but want to delete my Facebook account. Is there any way to transfer my account to login using my email address instead of fb account?

Taylor

Community Legend

376 Views

2 replies

1 likes

  • 376 Views
  • 2 replies
  • 1 likes

My starred songs were deleted but my playlists are still there

Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was anyway I could get those songs back?? I already trie...

Casual Listener

Hi, I recently went onto my spotify account and all my starred songs disappeared but all my playlists I created were there. I already starred some new songs I liked but I was wondering if there was a...

Taylor

Community Legend

717 Views

1 replies

0 likes

Account
  • 717 Views
  • 1 replies
  • 0 likes

My account was deactivated

Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify account and now I've two accounts! The account I want ac...

Newbie

Hi. I got an email from Spotify saying my bank stopped this months payment(my card details had expired) I upgraded my account details again, not realising I was setting up a new premium Spotify acc...

Taylor

Community Legend

272 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Can I upgrade to premium for one month and then go back to unlimited?

Hi, I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet. But after I come back, I'm like to go back to unlimited. Can I upgrade to premium for one...

Newbie

Hi,    I'm off on holiday and would like to use the Premium service where you can download your playlists to your phone and play them without needing the internet.    But ...

Taylor

Community Legend

362 Views

1 replies

0 likes

Unlimited
  • 362 Views
  • 1 replies
  • 0 likes

PLEASE LOGG MY ACCOUNT OFF!

Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password.PLEASE do it ASAP im at work and need my spotify!Greetings from Swe

Casual Listener

Please logg my account off from all devices. Someone keeps using it and its frustrating as he**!! Ive already reset the password. PLEASE do it ASAP im at work and need my spotify! Greetings fro...

Taylor

Community Legend

286 Views

1 replies

0 likes

Account
Security
  • 286 Views
  • 1 replies
  • 0 likes

The code on the gift card is not visible!

Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he do? How can he receive the pin code for the gift card...

Casual Listener

Hi, Asking for a friend of mine. He has bought a 6 months Spotify Premium Gift Card, but when scraping the card to reveal the pin code, he accidently scraped the pin code off the card. What can he ...

Liam

Community Legend

1609 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 1609 Views
  • 3 replies
  • 0 likes

Account being used elsewhere issues

I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad. I'm now back where I live and I can't play my music becuase it says my account is being used elsewhere. I called my mom, she ...

Regular

I went home over the weekend and logged into Spotify Premium (not at all connected with facebook) with on my Brother's iPad.   I'm now back where I live and I can't play my music becuase it ...

Liam

Community Legend

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes

Cant get acces

I do have a spotify premium but its said that I haven't, what should I do?

Newbie

I do have a spotify premium but its said that I haven't, what should I do?

Liam

Community Legend

449 Views

1 replies

0 likes

Premium
  • 449 Views
  • 1 replies
  • 0 likes

How do I turn off the free trial immediately to go back to FREE?

I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off. Any ideas? Thanks

Newbie

I have Spotify Premium Free with Vodafone now, however can't get it working as I have a 2 day free trial that I can't seem to switch off.   Any ideas?   Thanks

Liam

Community Legend

782 Views

1 replies

0 likes

Free
Premium
  • 782 Views
  • 1 replies
  • 0 likes

Can't make payment for premium access

Hi,I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at the payment "Please wait..." until time out. Any soluti...

Newbie

Hi, I am a new user from Malaysia and I like spotify service very much. When my 2 days trial is gettting near to end, I have intention to get premium subscription. However I always get stucked at th...

meahtenoha

Spotify

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes