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Can not buy premium

Hi, I'm currently living in Colombiabut I had a portuguese account, my mom decided to cancel it and now I can not buy another time spotify premium because it does not exist in Colombia. What do I do? Thankfully,Felipe Hasslocher

Newbie

Hi, I'm currently living in Colombiabut I had a portuguese account, my mom decided to cancel it and now I can not buy another time spotify premium because it does not exist in Colombia. What do I do?...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

I got charged after canceling.

There was no number to call so hopefully someone from the company can contact me. I got charged randomly after I cancelled my Spotify account about two months ago, I would like a refund. If someone from the company could email me at [email protected]...

Casual Listener

There was no number to call so hopefully someone from the company can contact me. I got charged randomly after I cancelled my Spotify account about two months ago, I would like a refund. If someo...

Peter__

Community Legend

560 Views

3 replies

0 likes

  • 560 Views
  • 3 replies
  • 0 likes

My account was hacked

Hello. My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them. What can I do? I lost premium status as well, since my country was changed...

Newbie

Hello.   My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them.   What can I do? I ...

Robbie

Spotify Legend

1041 Views

9 replies

0 likes

Security
  • 1041 Views
  • 9 replies
  • 0 likes

Reset password.... poor service

Hi, I am trying to reset my password for last couple of days... its really frustrating..... my username is "bewithsuresh" Spotify is one of the leader of online music service... but very poor in basic user administration i could see that, there are n...

Casual Listener

Hi,   I am trying to reset my password for last couple of days...   its really frustrating..... my username is "bewithsuresh"   Spotify is one of the leader of online music...

bewithsuresh

Casual Listener

513 Views

2 replies

1 likes

Account
Login
Security
  • 513 Views
  • 2 replies
  • 1 likes

Spotify gift card not working

Hi, I purchased a £10 gift card from Tesco in UK today and when i try to redeem it says that it does not recognise the code. I have a reciept that says it was activated ok which matches the card number. DO i have to wait a while for it to work or am ...

Newbie

Hi,   I purchased a £10 gift card from Tesco in UK today and when i try to redeem it says that it does not recognise the code. I have a reciept that says it was activated ok which matches ...

Liam

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Credit card and country

Hello, I'm spanish living in Germany and I would like to sign up for Spotify Premium. I have a couple of questions: 1. If I sign up with spanish credit card in Germany, which country has my Spotify Premium account, the country where I'm living or the...

Regular

Hello, I'm spanish living in Germany and I would like to sign up for Spotify Premium. I have a couple of questions:   1. If I sign up with spanish credit card in Germany, which country h...

Liam

Community Legend

1228 Views

5 replies

0 likes

  • 1228 Views
  • 5 replies
  • 0 likes

Hi, just left facebook and wanting to transfer mobile subscription new acct

Hi! I have just canceled my facebook--through which i set up spotify--and would like to restart with a fresh name. However I am not sure about how this will work on my mobile, since my premium or mobile or whatever account is hooked up with my facebo...

Newbie

Hi! I have just canceled my facebook--through which i set up spotify--and would like to restart with a fresh name. However I am not sure about how this will work on my mobile, since my premium or mob...

Liam

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Wanting an old account deleted

Hi, I decided to make a new spotify account to tidy things up, and I want to delete my old account which was a facebook connected account and have ended up losing access to the old account and am unsure what to do. http://open.spotify.com/user/126290...

Casual Listener

Hi, I decided to make a new spotify account to tidy things up, and I want to delete my old account which was a facebook connected account and have ended up losing access to the old account and am uns...

Liam

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Multiple access to a premium

Is there any way I can pay to have a "family" access to my premium account so my kids and wife can listen to there own tunes etcc

Newbie

Is there any way I can pay to have a "family" access to my premium account so my kids and wife can listen to there own tunes etcc

Liam

Community Legend

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Premium account hacked

My account has been hacked and my password has been changed. Not possible to solve by my self. Sent a message to the support team but no answer!? What is the lead time at the support team and how is this possible - is Spotify poor at internet securit...

Casual Listener

My account has been hacked and my password has been changed. Not possible to solve by my self. Sent a message to the support team but no answer!?   What is the lead time at the support team ...

Adam

Roadie

1339 Views

7 replies

0 likes

Account
  • 1339 Views
  • 7 replies
  • 0 likes

Cancelled subscription prior to due date but was still charged.

I was charged on August 16th (before my supposed free trial cancellation date which was August 18th). The funny thing is, I cancelled my subscription exactly on August 16th, the day I was supposedly charged according to my credit card statement. This...

Visitor

I was charged on August 16th (before my supposed free trial cancellation date which was August 18th). The funny thing is, I cancelled my subscription exactly on August 16th, the day I was supposedly ...

Liam

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Playlist migration/copy between accounts

Hello, I'm the owner fo two accouts [Mod edit-email] and mmih . I created a second one and subscribed the Premium service and now I would like to have the playlists that I have in [Mod edit-email]. Could you please copy them or migrate them? The play...

Casual Listener

Hello,   I'm the owner fo two accouts [Mod edit-email] and mmih . I created a second one and subscribed the Premium service and now I would like to have the playlists that I have in [Mo...

Peter__

Community Legend

1065 Views

3 replies

0 likes

Account
  • 1065 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally deleted my playlist

About a week ago I accidentally deleted my playlist and its only just occurred to me I can't get it back!! IM gutted and Would much appreciate if someone could recover it for me! Would really appreciate the help! Thanks.

Regular

About a week ago I accidentally deleted my playlist and its only just occurred to me I can't get it back!! IM gutted and Would much appreciate if someone could recover it for me! Would really appreci...

Peter__

Community Legend

2709 Views

25 replies

0 likes

  • 2709 Views
  • 25 replies
  • 0 likes

Solved!! End of NUS Discount

HI all, In September last year I applied the NUS discount to my account, although I used Unlimited for years before that. Now that the year is coming to an end, do I need to make any changes to my account to drop it back down to Unlimited? At the mom...

Casual Listener

HI all,   In September last year I applied the NUS discount to my account, although I used Unlimited for years before that. Now that the year is coming to an end, do I need to make any chang...

Peter__

Community Legend

1392 Views

6 replies

0 likes

Account
Subscription
  • 1392 Views
  • 6 replies
  • 0 likes

Disconnect from Facebook - No premium / playlists anymore!

Hi I cleaned an old PC, and for security purposes I disconnected from facebook before logging out, I didn't want to delete spotify as the user after me will be using it. After disconnecting from facebook I tried logging into my account through Facebo...

Newbie

Hi   I cleaned an old PC, and for security purposes I disconnected from facebook before logging out, I didn't want to delete spotify as the user after me will be using it. After disconnectin...

Peter__

Community Legend

456 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 456 Views
  • 1 replies
  • 0 likes

log me out!

Hi! Please log me out of all devices as my account is being used at a random party location I was stupid enough to log into when there... My account name is shaaraThanks!

Newbie

Hi! Please log me out of all devices as my account is being used at a random party location I was stupid enough to log into when there... My account name is shaara Thanks! 🙂

Peter__

Community Legend

1083 Views

2 replies

0 likes

  • 1083 Views
  • 2 replies
  • 0 likes

play lists won't reset on ipad

Signed up and have current premium account. Ipad will not connect to account. Down loaded play lists will not play on any device. ipad or mac.

Newbie

Signed up and have current premium account. Ipad will not connect to account. Down loaded play lists will not play on any device. ipad or mac.

MichaelJerzak

Composer

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!! upgraded no playlists

Just upgraded and I cant see my playlists, I have tried all possible solutions but no luck.

Casual Listener

Just upgraded and I cant see my playlists, I have tried all possible solutions but no luck.

ezii

Casual Listener

859 Views

2 replies

0 likes

  • 859 Views
  • 2 replies
  • 0 likes

Singed up for spotify free trial, not giving me my 30 days?...

I signed up for the premium account, and the 30 day free trial that comes with, signing up goes through the motions but when I hit confirm payment after entering my card info, it redirects me right back to the select subcription info page. Dosnt say ...

Newbie

I signed up for the premium account, and the 30 day free trial that comes with, signing up goes through the motions but when I hit confirm payment after entering my card info, it redirects me right b...

Liam

Community Legend

855 Views

1 replies

0 likes

  • 855 Views
  • 1 replies
  • 0 likes

Pin through mobile carrier

My premium account is down and can't pay through a card, if I pay through my mobile bill and phone number, will that pin or whatever link to all of my devices, not just my phone?

Casual Listener

My premium account is down and can't pay through a card, if I pay through my mobile bill and phone number, will that pin or whatever link to all of my devices, not just my phone?

Liam

Community Legend

542 Views

1 replies

0 likes

Premium
  • 542 Views
  • 1 replies
  • 0 likes