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Accessing spotify

I applied for the spotify premium on my iPhone 4S I recieved a email confirming my payment has gone through however I cannot access as it's telling me that I need online demand what does this mean I have intenet access already and reinstalled spotify...

Newbie

I applied for the spotify premium on my iPhone 4S I recieved a email confirming my payment has gone through however I cannot access as it's telling me that I need online demand what does this mean I ...

Peter__

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

No notification, No subscription.

I was not notfied that my 30 trial was up today and I don't appreciate a service that atleast doesn't ask its potential customers if they would like to subscribe to the service when the trial period is over. Not charge to my account is still pending....

Newbie

I was not notfied that my 30 trial was up today and I don't appreciate a service that atleast doesn't ask its potential customers if they would like to subscribe to the service when the trial period ...

user-removed

Not applicable

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Playlists are gone -- replaced with random playlists

Hi, Today when I fired up Spotify again all of my playlists were gone and were replaced with three random playlists with music I never even listened to (nor did I create those playlists). Was my account accessed by someone else? Also, can some of the...

Newbie

Hi,   Today when I fired up Spotify again all of my playlists were gone and were replaced with three random playlists with music I never even listened to (nor did I create those playlists). ...

user-removed

Not applicable

386 Views

1 replies

0 likes

Security
  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Payment Issue - Wrong Country

Hello, As of late, I have been living in the Netherlands, however for hte moment I'm living in Sweden. I decided to try out the premium service for free and I would like to pay with my Swedish card. So I changed my country to Sweden and clicked on tr...

Casual Listener

Hello,   As of late, I have been living in the Netherlands, however for hte moment I'm living in Sweden. I decided to try out the premium service for free and I would like to pay with my Swe...

user-removed

Not applicable

671 Views

3 replies

0 likes

Account
Premium
  • 671 Views
  • 3 replies
  • 0 likes

Solved!! Deleted a playlist but it's still exist, but I can't get it back with the other playlists

As the topic speech, I've deleted a playlist longtime ago, and since it got subscribers it still exist but I can't subscribe or get it as my playlist again, just saying "owe by you". I've tried to share it on facebook (the only option there is) but s...

Newbie

As the topic speech, I've deleted a playlist longtime ago, and since it got subscribers it still exist but I can't subscribe or get it as my playlist again, just saying "owe by you". I've tried to sh...

Liam

Community Legend

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Premium service available on iOS but not on computer

I have signed up to the free trial for Spotify Premium, including entering my payment details. I can login and get premium through my iphone and ipad, but my computer still thinks that I am using the free (ads included) service. I have tried logging ...

Newbie

I have signed up to the free trial for Spotify Premium, including entering my payment details. I can login and get premium through my iphone and ipad, but my computer still thinks that I am using the...

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Unable to sign up for spotify premium

I have tried many times to upgrade to a spotify premium account but the service won't let me. after i put in my credit card information, i guet a page tha tonly says "Error in request", notthing else. this has bee happening for MONTHS. i even tried c...

Casual Listener

I have tried many times to upgrade to a spotify premium account but the service won't let me.  after i put in my credit card information, i guet a page tha tonly says "Error in request", no...

Joe

Community Legend

778 Views

2 replies

0 likes

  • 778 Views
  • 2 replies
  • 0 likes

spotify account hacked/playlist deleted

my account has been hacked and all my playlist have been deleted. is there any way for me to get them back? please help me get back playlists: jakes playlist liked from radio skybus mjacket & similar thank you in advanced!!!

Newbie

my account has been hacked and all my playlist have been deleted. is there any way for me to get them back? please help me get back  playlists: jakes playlist liked from radio skybus m...

MichaelJerzak

Composer

481 Views

2 replies

0 likes

Account
  • 481 Views
  • 2 replies
  • 0 likes

Premium

Hi there,My direct debit for my premium bounced because i didnt have any money in that account at the time so i am unable to use my account. Now i wanted to ask how i go about paying the premium manually or possibly get it debited again so i can get ...

Casual Listener

Hi there, My direct debit for my premium bounced because i didnt have any money in that account at the time so i am unable to use my account. Now i wanted to ask how i go about paying the premium ...

Joe

Community Legend

1093 Views

7 replies

0 likes

  • 1093 Views
  • 7 replies
  • 0 likes

Spotify premium not working on my iphone 5

Suddenly my spotify premium acount stopped working. I cant play any tracks on mye iphone, though i got all my playlists! On the computor i can play like normal..it tells me to upgrade to premium on my phone, but im pretty sure im still paying! what i...

Newbie

Suddenly my spotify premium acount stopped working. I cant play any tracks on mye iphone, though i got all my playlists! On the computor i can play like normal..it tells me to upgrade to premium on m...

Libelle

Regular

2579 Views

7 replies

0 likes

  • 2579 Views
  • 7 replies
  • 0 likes

Spotify keeps trying to send me a code generator on facebook but it is already connected

I'm connected to Spotify with my facebook account with no problems. But I keep getting a pop up on facebook about an unrecognized device from spotify and I click it's ok and to save the browser and it keeps happening. I even turned off the code gener...

Casual Listener

I'm connected to Spotify with my facebook account with no problems. But I keep getting a pop up on facebook about an unrecognized device from spotify and I click it's ok and to save the browser and i...

kjohn222

Casual Listener

1251 Views

4 replies

0 likes

Other
Subscription
  • 1251 Views
  • 4 replies
  • 0 likes

Forced to connect to facebook

I downloaded the spotify app for my mobile phone because I enjoyed the desktop app so much. However, the second I opened the app, it connected to my facebook and changed my display name and profile picture. I have family that follows me on spotify, a...

Casual Listener

I downloaded the spotify app for my mobile phone because I enjoyed the desktop app so much.  However, the second I opened the app, it connected to my facebook and changed my display name and pro...

tyler572

Casual Listener

1197 Views

2 replies

1 likes

  • 1197 Views
  • 2 replies
  • 1 likes

Can't' change password as forgotten current one

Hi, i have forgotten my current password and I can't change it as it asks for it to upgrade my account. Anyone know how I can get a reminder of what it is? Thanks

Casual Listener

Hi, i have forgotten my current password and I can't change it as it asks for it to upgrade my account. Anyone know how I can get a reminder of what it is?   Thanks  

georgie78

Casual Listener

1288 Views

4 replies

0 likes

  • 1288 Views
  • 4 replies
  • 0 likes

No kreditcard and can't set my paypal to get the money from my bankaccount.

Hello! I have the problem that i haven't KC and can't set my paypal account to get the money it self. I am from Austria. I want premium so badly but i have no idea how i can pay for it. Is there realy no other way? Cus no shop has giftcards for it he...

Regular

Hello!   I have the problem that i haven't KC and can't set my paypal account to get the money it self. I am from Austria. I want premium so badly but i have no idea how i can pay for it. Is...

Matze-der-Wolf

Regular

457 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 457 Views
  • 2 replies
  • 0 likes

I have no cc but bought the gift card.

I can't contact the support because even though I have changed my email on Facebook it won't update my spotify account. Please help. Also, I bought a gift card to go premium and it won't let me go premium without putting in my cc info. I don't have a...

Casual Listener

I can't contact the support because even though I have changed my email on Facebook it won't update my spotify account.  Please help.  Also, I bought a gift card to go premium and it won't ...

baricjtj

Casual Listener

502 Views

2 replies

0 likes

Account
  • 502 Views
  • 2 replies
  • 0 likes

Credit card expired, NUS Extra discount now won't apply

Hi all, I changed my bank card recently and now I've been bumped down to spotify free. Tried applying my NUS extra before entering new card details but it isn't being accepted as it "has been used already". Does anyone know how to go about getting th...

Visitor

Hi all,   I changed my bank card recently and now I've been bumped down to spotify free. Tried applying my NUS extra before entering new card details but it isn't being accepted as it "has b...

Peter__

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Premium account issues

Hello, I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sure why this occasionally happens, but I am paying so it shouldn...

Casual Listener

Hello,   I have spotify premium and at times (like right now) I click a song on my play list and it brings up spotify radio, saying that only premium users can stream on demand. I am not sur...

Peter__

Community Legend

696 Views

5 replies

0 likes

Login
Premium
  • 696 Views
  • 5 replies
  • 0 likes

Log out another place??

Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from everywhere? its my account, and i only want to have o...

Newbie

Hello. I was logged in by another phone, and it is still logged in at that phone, how can i log out that when i am here and the person dont want to log out, can i do so spotify is logging off from ev...

Peter__

Community Legend

8022 Views

15 replies

2 likes

  • 8022 Views
  • 15 replies
  • 2 likes

Unsolicited password reset email

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to reset my password simply by clicking on a link. Two things...

Visitor

I'm quite paranoid after all of the hassles I encountered in the past two weeks (account was hijacked). Today I received an email from domain news.spotifymail.com which very kindly offered to re...

Peter__

Community Legend

9942 Views

2 replies

0 likes

Account
Login
Security
  • 9942 Views
  • 2 replies
  • 0 likes