Premium not working

[Buddyh]

My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhone.

[Liam · Accepted solution]

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@Buddyh wrote:
My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhone.

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Hi, if you can download the tracks through the app then your premium is active - is it working on the desktop?

If so, then you should reinstall the iOS app 🙂

[Taylor]

Hi,

It can take time for a premium activation to occur on all devices.

Have you tried a clean reinstall?

Go to Account Settings>Manage Subscriptions, it should say if you are premium there.

Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂

[Liam]

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@AnthonyB wrote:

Hi,

It can take time for a premium activation to occur on all devices.

Have you tried a clean reinstall?

Go to Account Settings>Manage Subscriptions, it should say if you are premium there.

Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂

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I said that...

[Taylor]

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@LiamW wrote:

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@AnthonyB wrote:

Hi,

It can take time for a premium activation to occur on all devices.

Have you tried a clean reinstall?

Go to Account Settings>Manage Subscriptions, it should say if you are premium there.

Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂

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I said that...

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Sorry, in the time it took me to write it (was doing something else at the same time). when I clicked post you had already replied.

I can edit it to blank if you want

Anthony 🙂

[Liam]

Don't worry, that happens all the time 😉

[Buddyh]

Hey guys thank you so much I just had to upgrade my iOS on my phone and it starting work immediately.