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Ok, so I just got my new android phone today because my last one was stolen. But when i tried to log in to spotify it said i had the wrong password. I then logged in with facebook and it told me my 48 hour free trial started and all my playlists were gone. But I have a premium account! So I then looked at spotify on my macbook and saw that spotify was connected with the wrong facebook account (an deleted account.. how is that possible?).

 

I then said I had forgotten my spotify password an made a new one. And now it looks like my account isn't connected to facebook anymore, but I can't seem to connect it to my current facebook. Anyway, the problem is that it says I'm using 48 hours free trial, why?? And spotify on my macbook says it's in offline mode when it isn't! So I can only listen to my offline playlists.. And on both my ipad and android phone it thinks its on a free trial.. What can I do to fix this?

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3 Replies

Hi m17 - I've just moved your post to a new so we can troubleshoot. 

 

I can confirm your account has a Premium subscription. Please just be sure you're logging in with your Spotify username (not your email address). 

 

Once you're logged in you can link that to Facebook via your Preferences Page: Edit > Preferences (in Windows) or Spotify > Preferences (in Mac)

I do log in with my spotify username. And it looks like it's not on a free trial anymore, which is good. But I've tried connecting it to my facebook with my macbook but it just gives me an error 101-126. It says it's because of my firewall but my firewall is turned off. When I tried connecting it with my android phone it said that my facebook account is already connected to a another spotify account, which it isn't....  

Hi there! So exactly which step in the process is giving you error 101-126? When you try to sign into your desktop app. 

 

What OS X version are you using?

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