Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Purchased Spotify Premium

i recently purchased spotify premium for my iphone 4s. i am able to login using facebook but it still says i need a premium membership. I have uninstalled and reinstalled the app twice. Still the same problem. Any advice of what to do next would be a...

Casual Listener

i recently purchased spotify premium for my iphone 4s. i am able to login using facebook but it still says i need a premium membership. I have uninstalled and reinstalled the app twice. Still the s...

Sam

Spotify

1522 Views

9 replies

0 likes

  • 1522 Views
  • 9 replies
  • 0 likes

facebook re-activates when i log in spotify, how do i stop this?

Hi, I linked my FB account to spotify a while back and recently de-activated FB, everytime i log in to spotify it re-activiates my FB, how do i stop this from happening as i dont want to have to keep de-activating it everytime log in. Cheers Andy

Newbie

Hi,              I linked my FB account to spotify a while back and recently de-activated FB, everytime i log in to spotify it re-activiates my FB, how do i sto...

Peter__

Community Legend

2349 Views

1 replies

0 likes

  • 2349 Views
  • 1 replies
  • 0 likes

The CD "Blood On the Dance Floor" Michael Jackson

Hallo there! There is only to songs who you play, the rest do not work! Really a shame!!! Why is that??? Tina

Newbie

Hallo there! There is only to songs who you  play, the rest do not work!   Really a shame!!! Why is that??? Tina

Peter__

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! i need help!

someone started fallowing me and wont stop sending me songs, he or she has sent me over 50 songs today and i can't get them to stop what do i do?

Casual Listener

someone started fallowing me and wont stop sending me songs, he or she has sent me over 50 songs today and i can't get them to stop what do i do?

dsk900

Casual Listener

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
  • 0 likes

Status Update — how useful is it?

I am really disappointed with Spotify not only because it is unusable now in the desktop version but also because I wasted a lot of time following their "suggestions" on their current offline issue to no avail. I find it deceitful that "All systems a...

Regular

I am really disappointed with Spotify not only because it is unusable now in the desktop version but also because I wasted a lot of time following their "suggestions" on their current offline issue t...

tha_tima

Casual Listener

522 Views

1 replies

4 likes

  • 522 Views
  • 1 replies
  • 4 likes

recover deleted playlist

Just deleted my playlist Aamerican Honey on accident can you help retrieve it???? Please

Casual Listener

Just deleted my playlist Aamerican Honey on accident can you help retrieve it????   Please

Peter__

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Spotify Unlimited but saying 0 mins left?

Hi, I've just upgraded to Spotify Unlimited but it's saying I have 0 minutes left, does it take a while to change to Unlimited? Thanks Meghan

Casual Listener

Hi, I've just upgraded to Spotify Unlimited but it's saying I have 0 minutes left, does it take a while to change to Unlimited? Thanks Meghan

user-removed

Not applicable

635 Views

4 replies

0 likes

  • 635 Views
  • 4 replies
  • 0 likes

I paid subscription fee for unlimited but my sportify still shows i have to update it

I have paid subscription fee for unlimited but my sportify still shows that I have to update it because I have ran out 10 hours limit. and I cannot access to the songs on my playlist and all. My account infromation states that I am an active unlimite...

Newbie

I have paid subscription fee for unlimited but my sportify still shows that I have to update it because I have ran out 10 hours limit. and I cannot access to the songs on my playlist and all. ...

Adam

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

signed up to premium with 30 day trial, but still saying i need to upgrade

I signed up to premium with 30 day trial, but still saying i need to upgrade on my desktop spotify and on my iphone. but when signing into my account it says I have premium. I have reinstalled the program and signed in/out but this hasnt worked is th...

Newbie

I signed up to premium with 30 day trial, but still saying i need to upgrade on my desktop spotify and on my iphone. but when signing into my account it says I have premium. I have reinstalled the ...

Peter__

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Re: Streaming Issues on Spotify Premium

The streaming issue seems to be a major problem in the evening hours (Eastern Time). Any track will play for 5 seconds, then stop for 5 seconds, then play a few seconds and stop again. I have had no problems with this during the day. I have Verizon F...

Casual Listener

The streaming issue seems to be a major problem in the evening hours (Eastern Time).  Any track will play for 5 seconds, then stop for 5 seconds, then play a few seconds and stop again.  I ...

Adam

Roadie

935 Views

4 replies

0 likes

  • 935 Views
  • 4 replies
  • 0 likes

Solved!! Deleted playlist

Hi I was unfortunate to delete my playlist (Rokk) and wonder if you can Retrieve the playlist

Casual Listener

Hi I was unfortunate to delete my playlist (Rokk) and wonder if you can Retrieve the playlist

dueskar90

Casual Listener

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Upgraded account not working

I've upgraded my account 1175907312 (premium free for 30 days) few min ago but nothing happen: i listen the ads in my spotify deskstop (on MacBook Pro with OSX Mountain Lion) and i can't listen any songs with the Spotify app in my iPhone 4S with iOS ...

Newbie

I've upgraded my account 1175907312 (premium free for 30 days) few min ago but nothing happen: i listen the ads in my spotify deskstop (on MacBook Pro with OSX Mountain Lion) and i can't listen any s...

user-removed

Not applicable

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Solved!! account cancellation

I would Like to have deleted my 30-days-trial account, how to do this?

Newbie

I would Like to have deleted my 30-days-trial account, how to do this?

Peter__

Community Legend

939 Views

3 replies

0 likes

  • 939 Views
  • 3 replies
  • 0 likes

Solved!! £10 Gift Card not valid?

Hi, I've just bought a £10 gift card and when I entered the redeem code it said it's invalid, I have written the code correctly.. any help?

Newbie

Hi, I've just bought a £10 gift card and when I entered the redeem code it said it's invalid, I have written the code correctly.. any help?

Peter__

Community Legend

1660 Views

1 replies

0 likes

  • 1660 Views
  • 1 replies
  • 0 likes

Solved!! How to delete the following crap

I don't want to follow any artist and don't want to share it with another spotify users. this feature is really bad and i dont give a **bleep** to all these social media **bleep**. i only want to hear music at home and with my phone. features like th...

Newbie

I don't want to follow any artist and don't want to share it with another spotify users. this feature is really bad and i dont give a **bleep** to all these social media **bleep**. i only want to hea...

Peter__

Community Legend

12802 Views

9 replies

4 likes

  • 12802 Views
  • 9 replies
  • 4 likes

Login

Just paid to renew my premium acc and still can't stream music it's saying in have to listen to the radio

Casual Listener

Just paid to renew my premium acc and still can't stream music it's saying in have to listen to the radio

Peter__

Community Legend

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Solved!! Legal Query

If i buy individual tracks from spotify can i collect my own playlist and play it as background musicpublically and would i need to pay PPL as well??..or Thanks..

Regular

If i buy individual tracks from spotify can i collect my own playlist and play it as background music publically and would i need to pay PPL as well??..or   Thanks..

chiswick123

Regular

902 Views

2 replies

0 likes

  • 902 Views
  • 2 replies
  • 0 likes

Double Charged...

Hi. I have got charged twice.. one for full premium (£9.99) and one for semi-premium (£4.99) Why have I got charged for full premium when I only subscribed to the semi-premium?

Casual Listener

Hi.   I have got charged twice.. one for full premium (£9.99) and one for semi-premium (£4.99) Why have I got charged for full premium when I only subscribed to the semi-premium?

dextermb

Casual Listener

634 Views

2 replies

0 likes

  • 634 Views
  • 2 replies
  • 0 likes

Username problems!!!

So I signed up for Spotify without connecting to Facebook, but I recently just connected to my facebook account. I want my username to be my full facebook name but instead my username is what i used when I first signed up for spotify. anyone know wha...

Newbie

So I signed up for Spotify without connecting to Facebook, but I recently just connected to my facebook account. I want my username to be my full facebook name but instead my username is what i used ...

Peter__

Community Legend

646 Views

4 replies

0 likes

  • 646 Views
  • 4 replies
  • 0 likes

Solved!! Starred tracks disappearing.

Hi!Almost all of my starred tracks disappeared a couple of days ago, and I was wondering if anyone knows what I should do? I've tried googling it but I didn't find anything helpful. Would be very greatful if anyone could help me!

Casual Listener

Hi! Almost all of my starred tracks disappeared a couple of days ago, and I was wondering if anyone knows what I should do? I've tried googling it but I didn't find anything help...

Peter__

Community Legend

1926 Views

11 replies

0 likes

  • 1926 Views
  • 11 replies
  • 0 likes