Prepaid code does not work. Please help.

[RedRoseRecords]

Hi! Not sure if i should speak english or swedish so i'll go with english to be safe. Well, the case is that i buyed one of these prepaid receipt-premium things. I've done it before and it has worked every time. I'm absolutely positively sure that i'm writing the exact right code (and yes, i am aware that it is case sensetive). I've tried with different browsers and even restarted the computer just to be sure. Can't get it to work. 

Please help me 🙂 

Thanks in advance. 

E. 

[Peter__]

Hey! Welcome to the community 🙂 

I would suggest you get in touch with the customer services team using the online contact form including your code and they will be able to look into this for you.

Peter

[Knochikabone]

Hey 😉
I just bought a a Premium-Card in Austria, I'm from Germany. The problem is, the App means "Der Prepaide-code ist in deinem Land ungültig". What to do?

[Basti2201]

hi, i´m from germany and i bought a premium code for my friend in austria, but the code does not work in his country. So what should i do ?