Announcements

Help Wizard

Step 1

NEXT STEP

Problem resetting password

Problem resetting password

Just made a new account on spotify and it said that something went wrong. Then I try again and now my email and username is already in use. I use the password reset and get an email but when i click the link following message appears on spotify:

 

Seems this took a while

 

You have been logged out for security reasons, please click the reset link in the email you recieved again to continue.

 

I've clicked the link several times after that but still get the same message. I want to use this email so i need a solution.

//Adrian

 PS. sent this from my brothers account

Reply
2 Replies


@AntonRoth wrote:

Just made a new account on spotify and it said that something went wrong. Then I try again and now my email and username is already in use. I use the password reset and get an email but when i click the link following message appears on spotify:

 

Seems this took a while

 

You have been logged out for security reasons, please click the reset link in the email you recieved again to continue.

 

I've clicked the link several times after that but still get the same message. I want to use this email so i need a solution.

//Adrian

 PS. sent this from my brothers account


Hi,

 

Please send a support ticket over on the contact form: https://www.spotify.com/about-us/contact/

Someone over at Spotify should be able to help you out

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

Okay, thanks!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random