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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

776144 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Inability to remove CC details and...

I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also, in terms of user interface, I find that making a ...

Newbie

I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also...

user-removed

Not applicable

1550 Views

3 replies

4 likes

  • 1550 Views
  • 3 replies
  • 4 likes

spotyfy oplaadkaarten

ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik krijg dan een melding dat de kaart van hetzelfde lan...

Newbie

ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik k...

Peter__

Community Legend

920 Views

5 replies

0 likes

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  • 5 replies
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Deleted a Playlist?

i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme

Regular

i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme

Peter__

Community Legend

790 Views

9 replies

0 likes

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Lost my playlists

I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot edit them from my laptop so effiectivly i have lost...

Casual Listener

I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot ...

Peter__

Community Legend

983 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Problem with connection to Facebook account.

Good afternoon,I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends and share music with them, so in the section File i've c...

Regular

Good afternoon, I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends a...

maxzyk

Regular

1158 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Spotify has been unusable for the past hour.

I can not use radio and I can not play songs that are not already cached. Don't say it's my connection because I can type this message just fine. Don't say it's my firewall because I turned it off and it still didn't work. Don't say it has anything t...

Newbie

I can not use radio and I can not play songs that are not already cached.   Don't say it's my connection because I can type this message just fine.   Don't say it's my firewall beca...

Peter__

Community Legend

578 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Help! All my playlists are gone!

I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?

Casual Listener

I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?  

Peter__

Community Legend

664 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Trying to upgrade to premium, keeps saying zip code is invalid

I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!

Newbie

I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!

Peter__

Community Legend

2645 Views

1 replies

1 likes

  • 2645 Views
  • 1 replies
  • 1 likes

All 3500+ starred songs gone =(

Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was working relatively fine as long as I was using a 4g or 3...

Newbie

Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was worki...

Peter__

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

My Spotify Premium is not activating

Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium. Can anyone help? I'm extremely keen to upgrade. Thanks,

Newbie

Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium.  Can anyone help?  I'm extremely keen to upgrade. Thanks,  

Peter__

Community Legend

770 Views

1 replies

0 likes

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  • 1 replies
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Solved!! US account holder in the UK - Nothing is playing!

Hi Community! I've just landed in London and tried to use spotify on my laptop. I have a paid account and nothing will play! It looks as though I'm online and things are showing up, but when I click a song, nothing happens. Is there something I need ...

Casual Listener

Hi Community!   I've just landed in London and tried to use spotify on my laptop.  I have a paid account and nothing will play!  It looks as though I'm online and things are showin...

ladywhitham

Casual Listener

475 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Unlimited appears as Free in Account

Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free. I have been paying for Spotify Unlimited for quite a while now. Can anyone help me?

Visitor

Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free.   I have been paying for Spotify Unlimited for quite ...

Jamie

Spotify Legend

771 Views

4 replies

0 likes

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  • 4 replies
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Wrong song playing, solution needed.

Hello, I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays another song from somewhere in the album or artists playlist. It ...

Casual Listener

Hello,   I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays ano...

Zaronthos

Casual Listener

495 Views

2 replies

0 likes

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  • 2 replies
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My username is to short

Hi there! My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify premium for free in 1 year and i want to get it started. Best re...

Newbie

Hi there!   My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify pr...

Jamie

Spotify Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
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Dis-associate Spotify account with Facebook

Hello, I just signed up for a Spotify premium account using my Facebook account. I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regular Spotify account. (I can create a new account with a dif...

Newbie

Hello, I just signed up for a Spotify premium account using my Facebook account.  I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regu...

Jamie

Spotify Legend

1137 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

My premiums account hacked

It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu.The ticket is 00711825.Is someone at spotify who can help?

Regular

It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu. The ticket is 00711825. Is someone at spotify who can help?

Jamie

Spotify Legend

469 Views

2 replies

0 likes

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  • 2 replies
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not working online on one device but others are great

Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works fine.

Casual Listener

Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works f...

Joe

Community Legend

383 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Password reset

My password didn't seem to be working so I tried to reset this using the link at the log in screen. I have tried this approx ten times and no email has yet appeared in my inbox. I have contected the Spotify support team too. I really miss the service...

Casual Listener

My password didn't seem to be working so I tried to reset this using the link at the log in screen.  I have tried this approx ten times and no email has yet appeared in my inbox.  I have co...

Greg

Roadie

831 Views

4 replies

0 likes

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  • 4 replies
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Account hacked

Hi My account has has been hacked!!! I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has a different email address and I cannot make any changes as the password ha...

Casual Listener

Hi   My account has has been hacked!!!   I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has...

Taylor

Community Legend

582 Views

3 replies

0 likes

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  • 3 replies
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Why have all my playlists disappeared?

Please help! 90% of my playlists have disappeared. They took me months to compile! how do I get them back? Thanks in advance Best Ben

Casual Listener

Please help!   90% of my playlists have disappeared.  They took me months to compile! how do I get them back?   Thanks in advance   Best     Ben

Joe

Community Legend

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes