Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Charged twice for premium

My account was charged the $9.99 fee twice this month instead of once.

Newbie

My account was charged the $9.99 fee twice this month instead of once.

Robbie

Spotify Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Missing playlists, help.

I recently linked my Facebook to Spotify and lost all my playlists. Please help.AustinHafer

Newbie

I recently linked my Facebook to Spotify and lost all my playlists. Please help. AustinHafer

Taylor

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Solved!! I cancelled my account but still was charged

Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at the end of the free trial. Spotify did not allow me ...

Casual Listener

Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at...

AstaKaren

Casual Listener

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Solved!! I have payed but no Premium

In my Account Information is written " but i have no Premium -.-' 2013-05-11 1 Monat Spotify Premium99.00 NOK

Regular

In my Account Information is written " but i have no Premium -.-'   2013-05-11 1 Monat Spotify Premium 99.00 NOK

Exo

Regular

941 Views

5 replies

0 likes

  • 941 Views
  • 5 replies
  • 0 likes

Cannot link my facebook to my spotify..

So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te But then i try to use this link: http://prntscr.com/1639u8 and fill in my...

Newbie

So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te    ...

Robbie

Spotify Legend

534 Views

2 replies

0 likes

  • 534 Views
  • 2 replies
  • 0 likes

Password to log on to Sonos

I have requested a password several times and it hasnt been emailed to me.

Newbie

I have requested a password several times and it hasnt been emailed to me.

Adam

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Spotify Mobile Log-In to Spotify issues

Spotify Mobile I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up saying "Discover great music with your friends" and the options ar...

Newbie

Spotify Mobile   I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up sayi...

Adam

Roadie

1297 Views

3 replies

0 likes

  • 1297 Views
  • 3 replies
  • 0 likes

Can't get password for username

Hi! Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders of my e-mailaccount. Can someone please help me out? Thanks, Su...

Newbie

Hi!   Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders o...

Adam

Roadie

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

I upgraded to Spotify Unlimited but I still get ads

Can you tell me why? Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done! I paid for unlimited on the 15/5/13 which was taken out of my account i...

Newbie

Can you tell me why?   Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done!  &...

Adam

Roadie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spotify account (I had my spotify account long before connecti...

Visitor

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spoti...

Adam

Roadie

986 Views

6 replies

0 likes

  • 986 Views
  • 6 replies
  • 0 likes

Account Disabled and No Reply. SOS !!

My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more than 1 month ago and is impossible to receive an answer from Spotify...

Casual Listener

  My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more th...

Adam

Roadie

1051 Views

5 replies

0 likes

  • 1051 Views
  • 5 replies
  • 0 likes

retreive deleted playlists

Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the last iPhonr backup, or can you just find them. All the t...

Newbie

Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the las...

Adam

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out. Please help me!!

Newbie

Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out.  Please help me!!

Adam

Roadie

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Deleted Facebook long ago

I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop paying. Also I have been paying for my ex girlfriend...

Newbie

I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop p...

Adam

Roadie

1152 Views

1 replies

0 likes

  • 1152 Views
  • 1 replies
  • 0 likes

What to do when free trial ends in order to listen to music?

Hello spotify!My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I?Thanks,Vivienne

Newbie

Hello spotify! My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I? Thanks, Vivienne

MichaelJerzak

Composer

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Orange Subscription

Hello community, I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription. I already had a Spotify account and I wanted to upgrade my free account to Spotify premium. I however always get...

Casual Listener

Hello community,   I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription.   I already had a Spotify account and I wante...

Julian_Cooke

Casual Listener

2237 Views

4 replies

0 likes

  • 2237 Views
  • 4 replies
  • 0 likes

forgott password but can login from app

Hi there, i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one I tried to reset the password on the login page but i did not recieved any mail. Thats strange....

Casual Listener

Hi there,   i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one 😞   I tried to reset th...

Peter__

Community Legend

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

HELP, moderator! : I can't use my Spotify.

Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Facebook. Try again later". And my session closes. I don't know what I'm doing bad. The siste...

Visitor

       Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Faceb...

Joe

Community Legend

960 Views

5 replies

0 likes

  • 960 Views
  • 5 replies
  • 0 likes

Unlinking facebook

I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an entirely new spotify account and pay again for prem...

Casual Listener

I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an ...

iammattie

Casual Listener

910 Views

4 replies

0 likes

  • 910 Views
  • 4 replies
  • 0 likes

A very unique problem--forgot my username, password, and email!

As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that I used. I have banking/credit card information in ...

Casual Listener

As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that...

IcemountainH2O

Casual Listener

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes