Spotify Gift Card Invalid

Machir · 2013-01-10

I've bought 2 gift cards around december. I activated the first one on the 5th of December and on the 5th of Januari I wanted to activate my 2th card but it told me the code I entered was invalid. I filled in the contact form for help but so far I've got no reply. I'd appreciate it if someone could help me with this problem.

Greetings,

Machir

Richard · 2013-01-10

Did you receive any kind of reply from us after filling in the contact form?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Machir · 2013-01-10

Yes, I did get an email about stopping at the Spotify Community for support from other users.

Richard · 2013-01-10

Could you reply directly to that for us? It sounds counter-intuitive but that'll re-open your case as it sounds like it ended up in the wrong place in the system.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Machir · 2013-01-10

I've resent the old email I wrote for it when I found out to reply to that with my problem on the forum.

**Please note, users that get an automated email response should do a direct reply with their message again. Your email will reach one of our agents--he or she can then help via email.

I hope you can use the information I sent with it.

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