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[user-removed]

Spotify wont accept my NUS extra card number even though it is valid. any ideas?

[meahtenoha]

Hi maxclark - As this is a specific payments query we've forwarded it on to the CS team. A member of the payments team will be in touch shortly.

If you're also experiencing this issue, please get in touch via the contact form.

[user-removed]

so will they get in touch with me? sorry very new to spotify!

[meahtenoha]

Yep, I can see my colleague already sent you a response. Please have a look in your email inbox when you get the chance. 

[Selwynman]

Don't hold your breath - I've had no response to this same problem and get the impression Spotify don't care too much about getting new customers.

[jigsaw251]

Try using a different web browser. I had the "invalid number" message with Chrome, so I tried Internet Explorer instead and got it to work.

[meahtenoha]

Please note, if you received an automated response to your email when you fill in the contact form just reply again. Your message will reach an agent who can help. 

@Selwynman - I've been able to locate your case. One of our agents will be in touch with you shortly.