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Solved!! [Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

Spotify

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 

Rorey

Spotify

3308 Views

12 replies

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Free trial

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

Newbie

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

Peter__

Community Legend

707 Views

1 replies

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Solved!! LOGIN FAILED AFTER REINSTALL

Hello. Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in your profile. - ??*?!!!? - I live in Spain, the country set in...

Visitor

Hello.   Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in ...

Peter__

Community Legend

2474 Views

8 replies

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Solved!! Reset password email not arriving

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

Casual Listener

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

Peter__

Community Legend

2012 Views

8 replies

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Solved!! Account

When i login to my account i am listet as a "free" user, but i have paid for a Premium account?Who gets This error in order?And how Can i get i touch whith Spotify?

Regular

When i login to my account i am listet as a "free" user, but i have paid for a Premium account? Who gets This error in order? And how Can i get i touch whith Spotify?

David

Spotify Legend

1354 Views

13 replies

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Everything gone since logging in on a different computer

Hey all, I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me: I was at a friends place and logged her out of spotify to log myself in and see my playlists an...

Casual Listener

Hey all,   I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me:   I was at a friends pla...

meahtenoha

Spotify

548 Views

4 replies

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Reset Pass through facebook profile

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

Newbie

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

Jude

Spotify Legend

581 Views

2 replies

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Deleted facebook account, now cant use spotify.

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer service email has gone unanswered Case #: 00356241

Newbie

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer servic...

David

Spotify Legend

885 Views

2 replies

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lost username and password

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help me? I also have a spotify free acount but that is conn...

Newbie

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help m...

Peter__

Community Legend

672 Views

1 replies

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Solved!! Member for ~2 Years, never had a time limit, and now suddenly starting to get time-limit

Hi, I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. During this ~2 year period, i've had a 8 month premium membersh...

Newbie

Hi,   I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. Dur...

Cauca

Casual Listener

1877 Views

4 replies

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Search error & problems with connection on Mac

Why, I'm trying to listening music but when the radio starts... Connecting error 802 when I'm searching songs.... Searching error I can only listen the saved playlists, that's really boring I don't want pay for a service that's not available!!!! So r...

Newbie

Why, I'm trying to listening music but when the radio starts... Connecting error 802   when I'm searching songs.... Searching error I can only listen the saved playlists, that's really bor...

orevir

Casual Listener

1238 Views

5 replies

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Solved!! "We are currently not able to redeem this code" issue

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here. --- It looks like there is an issue for some people redeeming their prepaid Spotify cards. We're looking into this and...

Spotify Legend

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.   ---   It looks like there is an issue for some ...

Goodman

Spotify Legend

38204 Views

73 replies

3 likes

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Impossible to change country after moving.

I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got following error: We kunnen je betalingsgegevens nie...

Casual Listener

I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got ...

Jude

Spotify Legend

1549 Views

5 replies

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Virgin acconts more than 1 tennant.

Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe

Newbie

Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe

Peter__

Community Legend

500 Views

1 replies

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cant get on spotfy

hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs wont let me sign in on the start page says spotify not being reckonized by

Casual Listener

hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs  wont let me sign in...

meahtenoha

Spotify

399 Views

1 replies

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Spotify premium not working

Hey, I can see that all my play lists are still there but they are in grey so can not be played...what does this mean? Cheers

Casual Listener

Hey, I can see that all my play lists are still there but they are in grey so can not be played...what does this mean? Cheers

meahtenoha

Spotify

367 Views

1 replies

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subscripti​on issue

Hope that anyone can help me. I just upgraded to premium, but when i have payed for it i see that the subscription activation whas sent to my old mail adress. How do i do to get it to my new mail? I have changed to the correct mail in my profil. help...

Regular

Hope that anyone can help me.   I just upgraded to premium, but when i have payed for it i see that the subscription activation whas sent to my old mail adress.   How do i do to get...

BaskeIF

Regular

1108 Views

10 replies

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Playlists gone

Hi, Bought myself a new phone and downloaded the spotify app, logged inn with my facebook details and now all my playlists are gone : / -B

Newbie

Hi, Bought myself a new phone and downloaded the spotify app, logged inn with my facebook details and now all my playlists are gone : /       -B

Peter__

Community Legend

475 Views

1 replies

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Announcement - Service Outage - 20/11/2012

Hi guys, We've been experiencing a few service issues at the moment which may include, but are not limited to, login or streaming errors. We're looking into it at the moment. We'll keep you updated.

Spotify

Hi guys,   We've been experiencing a few service issues at the moment which may include, but are not limited to, login or streaming errors.   We're looking into it at the moment. We...

Sam

Spotify

7716 Views

17 replies

3 likes

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Solved!! subscription issue (slightly complex)

Hi there, I apologise if this subject (or similar) has already been covered. I have an account (premium) which was registered through Facebook, but to an old account using my current e-mail address. Unfortuately, last week I made the mistake of addin...

Casual Listener

Hi there, I apologise if this subject (or similar) has already been covered.   I have an account (premium) which was registered through Facebook, but to an old account using my current e-mai...

omilton88

Casual Listener

1190 Views

4 replies

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