Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

I bought 141 songs to be replaced to my computer - but where are they???

I have a Spotify Premium account and I wanted to buy different types of songs for 8 hours to be played on my birthday party. There is no internet connection available and I wanted to re-organise playlist so I thought best to buy the music altogether....

Casual Listener

I have a Spotify Premium account and I wanted to buy different types of songs for 8 hours to be played on my birthday party. There is no internet connection available and I wanted to re-organise...

Peter__

Community Legend

1015 Views

6 replies

0 likes

  • 1015 Views
  • 6 replies
  • 0 likes

I have three different order ID's! Am I getting charged three times?

Prett self explanitory but as I was purchasing spotify my laptop crashed and I have just got three emails from them with three different order ID's does anyone know if this means I will be charger three times? Thanks

Casual Listener

Prett self explanitory but as I was purchasing spotify my laptop crashed and I have just got three emails from them with three different order ID's does anyone know if this means I will be charger th...

Jude

Spotify Legend

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally deleted my favorite playlist : ( can it be restored?

I was on the Linux version and it just deleted when I clicked delete...no prompt or anything...please tell me there's a way to get this back. I'll love you forever.

Casual Listener

I was on the Linux version and it just deleted when I clicked delete...no prompt or anything...please tell me there's a way to get this back. I'll love you forever.

Sam

Spotify

4834 Views

41 replies

0 likes

  • 4834 Views
  • 41 replies
  • 0 likes

Solved!! Spotify Twitter Account

I won 2 tickets from Spotify UK's twitter account - retweet to win tickets to Hackneys Little Noise Sessions with Noah & The Whale and a few other bands. Spotify UK's twitter account direct messarod me to say congratulations you have won and to provi...

Casual Listener

I won 2 tickets from Spotify UK's twitter account - retweet to win tickets to Hackneys Little Noise Sessions with Noah & The Whale and a few other bands.  Spotify UK's twitter account dire...

diego

Spotify Legend

1572 Views

6 replies

0 likes

  • 1572 Views
  • 6 replies
  • 0 likes

disconnect spotify from facebook

i am a premium spotify user who started using spotify through facebook. i deleted my facebook because i no longer wanted it. i now realize that i cannnot use spotify without it reactivating my facebook account. i want to be able to keep all my play l...

Visitor

i am a premium spotify user who started using spotify through facebook. i deleted my facebook because i no longer wanted it. i now realize that i cannnot use spotify without it reactivating my facebo...

Peter__

Community Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Mobile premium

Hello can anyone help me I just paid for the premium online but it tells me I have to pay for it again is that true that I would have to pay again the 9.99 dollars?

Casual Listener

Hello can anyone help me I just paid for the premium online but it tells me I have to pay for it again is that true that I would have to pay again the 9.99 dollars?

Richard

Community Legend

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes

I deactivated my facebook but i want to keep spotify and disconnect from facebook.

I have already paide for my subscription for a month is there any way that i can transfer over to another account and start fresh or is there anyway that i can disconnect from facebook?

Casual Listener

I have already paide for my subscription for a month is there any way that i can transfer over to another account and start fresh or is there anyway that i can disconnect from facebook? 

colton

Casual Listener

641 Views

2 replies

0 likes

  • 641 Views
  • 2 replies
  • 0 likes

Different Country erroe

Hi, Signed up the other day on my android when you went live in Ireland, On friday i got a not able to connect error so i uninstalled the app and went back in Since then i've been getting an "You are in the wrong country error" I checked my account t...

Newbie

Hi,    Signed up the other day on my android when you went live in Ireland,    On friday i got a not able to connect error so i uninstalled the app and went back in &nbs...

Peter__

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Country problem

I'm trying to change my country as i've moved and it keeps coming up with "Invalid Country" also its saying my password is invalid when it isn't. I've tried every password i've used over 2 years and still nothing. Any advice? Also my e-mail keeps say...

Casual Listener

I'm trying to change my country as i've moved and it keeps coming up with "Invalid Country" also its saying my password is invalid when it isn't. I've tried every password i've used over 2 years and ...

Peter__

Community Legend

1275 Views

4 replies

0 likes

  • 1275 Views
  • 4 replies
  • 0 likes

Spotify Premium doesn't stream

Hello, Since this afternoon my spotify client on my macbook pro won't stream. First it said it was in offline mode, while I was clearly hooked up to the internet. And after re-installing it, it didn't work at all. Now I'm at the point where, on this ...

Regular

Hello,   Since this afternoon my spotify client on my macbook pro won't stream. First it said it was in offline mode, while I was clearly hooked up to the internet. And after re-installing i...

meahtenoha

Spotify

1663 Views

11 replies

0 likes

  • 1663 Views
  • 11 replies
  • 0 likes

Still does not work

I have tried all of this. I am paying for Premium. I joined long before 2011. But now it does not work. I am close to giving up. Do I really need to leave Spotify?

Newbie

I have tried all of this. I am paying for Premium. I joined long before 2011. But now it does not work. I am close to giving up. Do I really need to leave Spotify?

meahtenoha

Spotify

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
  • 0 likes

What is/is not allowed ref. streaming, syncing & squeezebox devices

Premium Account. I really wish there was a clear FAQ on what can & can't be achieved with syncing & streaming, with examples. Syncing, I understand only 3 devices can have off-line syncing, Is there a way for me to check which devices are sync allowe...

Casual Listener

Premium Account.   I really wish there was a clear FAQ on what can & can't be achieved with syncing & streaming, with examples.   Syncing, I understand only 3 devices can have o...

qronos1

Music Fan

4349 Views

7 replies

1 likes

  • 4349 Views
  • 7 replies
  • 1 likes

Solved!! lost my account

after my software update I don't know how to get inside my spotify account don't know user name and don't know pasword

Visitor

after my software update I don't know how to get inside my spotify account don't know user name and don't know pasword

maiteprofededib

Casual Listener

1669 Views

4 replies

0 likes

  • 1669 Views
  • 4 replies
  • 0 likes

Intermittent sign in Pc and Tivo using Virgin Media

I am currently experiancing intermittent sign in problems my PC spoitify tells me im offline and my Tivo does no go past the logging in screen. Is there a problem with spotify

Regular

I am currently experiancing intermittent sign in problems my PC spoitify tells me im offline and my Tivo does no go past the logging in screen.   Is there a problem with spotify

Sam

Spotify

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Solved!! 2nd November - Not getting Premium? Read here!

Hello all, Thanks for reading. As of around 1730 UTC on the 2nd November, some users informed us that they aren't receiving the Premium service. We're aware of some server outage at the moment which is causing this issue. Our systems are redistributi...

Spotify Legend

Hello all,   Thanks for reading.    As of around 1730 UTC on the 2nd November, some users informed us that they aren't receiving the Premium service. We're aware of some server...

Sam

Spotify

10558 Views

38 replies

1 likes

  • 10558 Views
  • 38 replies
  • 1 likes

Many music titles not available in Luxembourg! :(

First of all, I am really happy to see spotify up and running in our "third-world" country Luxembourg... Well done! Unfortunately lots of titles are unavailable on "OUR" market (which in itself is already a contra-productive, non-sensical approach, t...

Visitor

First of all, I am really happy to see spotify up and running in our "third-world" country Luxembourg... Well done! Unfortunately lots of titles are unavailable on "OUR" market (which in itself &nb...

winmarc

Regular

859 Views

3 replies

0 likes

  • 859 Views
  • 3 replies
  • 0 likes

travelling overseas

I have a premium subscription and ill be traveling to south america for 2months. will i still be able to use spotify from my laptop/iphone when connected to wi-fi??

Newbie

I have a premium subscription and ill be traveling to south america for 2months. will i still be able to use spotify from my laptop/iphone when connected to wi-fi?? 

Peter__

Community Legend

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Sorry but I am going.

I know you are good BUT I pay for premium to get mobile and now that Google Play Music is here I can get all that for free. Some of my fav songs you have keep changing the version and I prefer originals. I had been streaming music from my personal we...

Roadie

I know you are good BUT I pay for premium to get mobile and now that Google Play Music is here I can get all that for free.   Some of my fav songs you have keep changing the version and I pr...

Peter__

Community Legend

1045 Views

6 replies

0 likes

  • 1045 Views
  • 6 replies
  • 0 likes

10 hour per month limit

Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account Spotify the adverisers are completely denied access to some listeners. When advert...

Newbie

Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account  Spo...

Richard

Community Legend

4075 Views

19 replies

0 likes

  • 4075 Views
  • 19 replies
  • 0 likes