Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

10 hour per month limit

Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account Spotify the adverisers are completely denied access to some listeners. When advert...

Newbie

Surely the 10 hour per month listening limit must affect advertisers on Spotify. It reduces the capture time of listeners on the Spotify Free whilst on Premium Account  Spo...

Richard

Community Legend

3715 Views

19 replies

0 likes

  • 3715 Views
  • 19 replies
  • 0 likes

regional problems with credit card

Hi, I would like to upgrade to Spotify premium. I am currently living in Germany, although my credit card is Australian. Whenever i try and pay using the visa/mastercard option (i have mastercard) it does not accept my card. I will not be getting ger...

Newbie

Hi, I would like to upgrade to Spotify premium.   I am currently living in Germany, although my credit card is Australian. Whenever i try and pay using the visa/mastercard option (i have mas...

Peter__

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Spotify UK Subscription does not have the album Imaginaerum by Nightwish

Hello. I was pleased to see the score for Imaginaerum on spotify today but I was disappointed to see that Imaginaerum is still not available. Why is this? Other albums for Nightwish show up fine and it's odd that the score shows up but still not Imag...

Roadie

Hello.   I was pleased to see the score for Imaginaerum on spotify today but I was disappointed to see that Imaginaerum is still not available. Why is this? Other albums for Nightwish show u...

Peter__

Community Legend

1168 Views

4 replies

0 likes

  • 1168 Views
  • 4 replies
  • 0 likes

Spotify premium

Hi for the last month j lost my spotify premium and j check whith the bank and the withdraw the payment 21 sep whats happening ?

Newbie

Hi for the last month j lost my spotify premium and j check whith the bank and the withdraw the payment 21 sep whats happening ?

licenced

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Lost all starred songs

Some how all of my starred songs have disappeared, i've tryed logging off and still no songs

Newbie

Some how all of my starred songs have disappeared, i've tryed logging off and still no songs

HB1

Newbie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Can't see server status "for" Norway

This is kinda ridicoulus, but if you have chosen Norway as the country. You can't see the service status. There literally isn't any button that says service status. But if you change the country to other countries, the button and page magically appea...

Newbie

This is kinda ridicoulus, but if you have chosen Norway as the country. You can't see the service status. There literally isn't any button that says service status. But if you change the country to...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

problems in exploration. it keeps saying try again. I'm premium subscriber

I can get music streamed but when I try to find songs or artists. it only finds the files in my hard disk and most of times it says error of explorationm try again. It keeps on doing that

Regular

I can get music streamed but when I try to find songs or artists. it only finds the files in my hard disk  and most of times it says error of explorationm try again. It keeps on doing that

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

subscriptions

i have cancelled my subscription 3 times and am still getting charged for the premium package i used the free trial and now i want out i cant afford it and ihave tried 3 different times and am still getting charged!!!! help me!!!

Newbie

i have cancelled my subscription 3 times and am still getting charged for the premium package i used the free trial and now i want out i cant afford it and ihave tried 3 different times and am still ...

Liam

Community Legend

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Solved!! Can't login via Facebook with sms anymore

It's both on my phone and computer. It was working saturday and I haven't changed anything. Primium user from Denmark. Help please.

Music Fan

It's both on my phone and computer. It was working saturday and I haven't changed anything. Primium user from Denmark. Help please.

Harboe

Music Fan

2660 Views

10 replies

0 likes

  • 2660 Views
  • 10 replies
  • 0 likes

Solved!! simultaneous user name and password reminder

i'm no longer certain of the username, password or postcode of the address i was in when i signed up - i've moved around several times since, and my stated user name is an approximation. i've requested reset passwords and spotify support but nothing ...

Casual Listener

i'm no longer certain of the username, password or postcode of the address i was in when i signed up - i've moved around several times since, and my stated user name is an approximation. i've request...

Liam

Community Legend

1772 Views

8 replies

0 likes

  • 1772 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Error code 404

I cant get spotify on my ipod touch it just says connecting. When i go to the settings it says error: 404. I have tried to log into my account also on my PC but I am getting the same problem with the same error code. Please help!!

Casual Listener

I cant get spotify on my ipod touch it just says connecting. When i go to the settings it says error: 404. I have tried to log into my account also on my PC but I am getting the same problem with t...

pcoventry76

Roadie

9267 Views

21 replies

0 likes

  • 9267 Views
  • 21 replies
  • 0 likes

Wrong Artist - The Amity Affliction

The Amity Affliction album "Glory Days" has the correct artist on all songs except for one: track 7 "Cut It Out" lists "The Amity Afflcition" as the artist. This seems to be a pretty obvious misspelling. Additionally, the entire "Severed Ties" album ...

Music Fan

The Amity Affliction album "Glory Days" has the correct artist on all songs except for one: track 7 "Cut It Out" lists "The Amity Afflcition" as the artist.  This seems to be a pretty obvious mi...

robo042

Music Fan

844 Views

2 replies

0 likes

  • 844 Views
  • 2 replies
  • 0 likes

Can't get past the "Welcome to spotify" box

The circle at the bottom keeps spinning even though its been an hour now. If I close it, it just starts the same again.

Newbie

The circle at the bottom keeps spinning even though its been an hour now. If I close it, it just starts the same again. 

Liam

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

No more "Lastschrift"????? How to subscribe to premium without credit card or paypal?

Hi! My husband is using spotify for a longer time...and I am so happy that he showed me your amazing service! So I installed spotify on my iphone...and darn...brilliant work!!! After the 48hrs I tried to choose the 30days trial...and my husband choos...

Newbie

Hi! My husband is using spotify for a longer time...and I am so happy that he showed me your amazing service! So I installed spotify on my iphone...and darn...brilliant work!!! After the 48hrs ...

567 Views

0 replies

0 likes

  • 567 Views
  • 0 replies
  • 0 likes

What the **** just happened?!?

In a matter of a couple of hours I went from having Spotify working on my Onkyo receiver and my laptop to not even having a premium account!?!? Neither of my passwords are working. My account is now somehow attached to my actual name versus my old lo...

Casual Listener

In a matter of a couple of hours I went from having Spotify working on my Onkyo receiver and my laptop to not even having a premium account!?!?    Neither of my passwords are working. M...

meahtenoha

Spotify

1493 Views

13 replies

0 likes

  • 1493 Views
  • 13 replies
  • 0 likes

Tried signing up for 30 day Premium trial but not sure if I'm on the trial or full Premium

Hi, I clicked the link to sign up for the free 30 day trial and was asked to change my payment details because I wished to use PayPal. I can't see any indication of this being a trial in my account settings though. Is it just a matter of cancelling b...

Newbie

Hi,   I clicked the link to sign up for the free 30 day trial and was asked to change my payment details because I wished to use PayPal. I can't see any indication of this being a trial in m...

Sam

Spotify

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Switch to Facebook Spotify account from original Spotify account

Hello, I still have an original Spotify account, but I want to transfer / move this to a Facebook-powered Spotify account incl all playlists etc that I have created. Is this possible? Kind regards, Edward

Newbie

Hello,   I still have an original Spotify account, but I want to transfer / move this to a Facebook-powered Spotify account incl all playlists etc that I have created. Is this possible? &n...

Sam

Spotify

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Someone using my account

Someone else is using my account to play music and it is annoying the hell out of me! what can i do?

Casual Listener

Someone else is using my account to play music and it is annoying the hell out of me! what can i do?

Goodman

Spotify Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Credit card details

Hi, I subscribe to Spotify Premium. Is my credit card number, exp date, CVC-nr etc visible for someone that is looking around into my account details on www.spotify.com? Thanks! /J.

Casual Listener

Hi,   I subscribe to Spotify Premium.    Is my credit card number, exp date, CVC-nr etc visible for someone that is looking around into my account details on www.spotify.c...

Harmonics

Casual Listener

1713 Views

3 replies

0 likes

  • 1713 Views
  • 3 replies
  • 0 likes

Premium user, but can't reproduce tracks after upgrade

Hi guys, yesterday I updated Spotify on my MacBook Pro, but after the upgrade when I try to reproduce any song Spotify says: this track is exclusive to Spotify Premium and Spotify Unlimited users. The problem is that I am a Premium user and my subscr...

Casual Listener

Hi guys, yesterday I updated Spotify on my MacBook Pro, but after the upgrade when I try to reproduce any song Spotify says: this track is exclusive to Spotify Premium and Spotify Unlimited users. ...

Sam

Spotify

632 Views

4 replies

0 likes

  • 632 Views
  • 4 replies
  • 0 likes