Archived content

Premium

I have been a customer for a several months now, i recentmy lost my bank card so a payment failed, i have since updated my account to my new details to purchase premium again but it sends me around in endless circles from the purchase page and the re...

Switching from normal Spotify to a Facebook Account.

Hey, does anyone know how to switch from a normal spotify account to a facebook account so I can have my music linked to my facebook? I had a facebook account but I had to create a spotify account because my facebook account was not working. Basicall...

Accidentally linked accounts and lost all playlists

Please Help! I accidentally linked my facebook connected spotify account with a friend's premium account, and I lost all my playlists. We managed to unlink the accounts, his is fine but my account was completely lost. I can sign in using my facebook ...

Spotify premium fungerar inte efter ett års tid

Jag har haft spotify premium i snart ett år, och i förrigår så försvann det bara? Jag kunde fortfarande lyssna i mobilen men nu har det lagt av helt. Reklamen kommer och ingenting fungerar? Jag är verkligen jättefrustrerad eftersom jag har betalat oc...

Account subscription

Dear all, I hope you are well. I recently subscribed to Spotify Unilimited last week which is the £5 a month subscription. However my bank account has been charged 3 times - do you know why this is and how I can get a refund of the extra money charge...

Problem with Premium upgrade

I upgraded to the premium through the free trial. everytime I log in through my iPhone or ipad it keeps telling me I need to upgrade. Does this process take awhile? Help

Spotify premium fungerar inte

Jag har haft spotify premium i snart ett år, och i förrigår så försvann det bara? Jag kunde fortfarande lyssna i mobilen men nu har det lagt av helt. Reklamen kommer och ingenting fungerar? Jag är verkligen jättefrustrerad eftersom att spotify är typ...

Spotify premium service not working

Hi! I've recently purchased Spotify on my mobile device(iPhone), I come to realize that it still believes I am a free user. I'm quite disappointed with this, because I would like to choose the songs I can listen to. This problem needs to be resolved ...

Question: synced foreign (not local) files still available when downgrading?

Hey! I'm trying to make a decision whether or not to get Spotify Premium, and one question I've had in considering is this: If I had Premium and I synched non-local files and/or playlists to my iPod touch, and then I downgraded to Unlimited or Free, ...

Changed payment method, unsure if it's ok

Hi, I've cancelled my payment method. When I go back to https://www.spotify.com/nl/account/subscription/change-payment/, the paypal button is automatically selected. So I'm unsure if my cancellation worked. I got a premium code, so need to have this ...

Some of my playlists disappear on some devices! How can I get them back?

Handelsbanken doesn't allow to pay for Premium

Hi! I have tried to upgrade to Premium several times now but the payment page keeps saying: This is not a valid card number. Please verify that you entered your card number correctly using only numbers, without spaces and dashes. Bank: Handelsbanken ...

charged three times for a free trial - before its even done

Okay I signed up for a one month free trial this month. Been charged three times so far and its not even been a month. Sent a help ticket. Had no reply. Getting a little irritated as I was planning on spending that money on Christmas presents. So che...

Updated debit card

HelpI have updated my bank details, however still not able to access my account so no musicCan anyone help please