Updated debit card
HelpI have updated my bank details, however still not able to access my account so no musicCan anyone help please
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Start a topicHelpI have updated my bank details, however still not able to access my account so no musicCan anyone help please
Newbie
Help I have updated my bank details, however still not able to access my account so no music Can anyone help please
Peter__
Community Legend
348 Views
1 replies
0 likes
So I am a premium user. I use my facebook account to login, can I also have an accoutn to login seperate from my facebook? Thanks
Regular
So I am a premium user. I use my facebook account to login, can I also have an accoutn to login seperate from my facebook? Thanks
Liam
Community Legend
852 Views
4 replies
0 likes
This has been asked, but how can I make spotify premium work as an app?
Newbie
This has been asked, but how can I make spotify premium work as an app?
Liam
Community Legend
409 Views
2 replies
0 likes
Wil the new coldplay 2012 live songs come out on spotify?
Music Fan
Wil the new coldplay 2012 live songs come out on spotify?
licenced
Community Legend
632 Views
2 replies
0 likes
Hi. Im in a strange situation, Im currently paying for an account I cant get into and I want to quit that payment and upgrade this account I have logged in with now. The other account Im paying for is for a friend that's dead and want to quit it So f...
Newbie
Hi. Im in a strange situation, Im currently paying for an account I cant get into and I want to quit that payment and upgrade this account I have logged in with now. The other a...
licenced
Community Legend
400 Views
1 replies
0 likes
Somehow my account has been merged with my friends. I previously had an account through facebook as sineaad.kathleen.kelly@gmail.com. Then I logged into my account on my friends computer and messed it up so it joined her spotify account - the one I a...
Visitor
Somehow my account has been merged with my friends. I previously had an account through facebook as sineaad.kathleen.kelly@gmail.com. Then I logged into my account on my friends computer and messed i...
Jude
Spotify Legend
490 Views
2 replies
0 likes
So on spotify, I can login perfectly fine with my facebook login. If I go to the change password field on spotify, and I change my password and enter my fb password, it just says wrong password. Why?
Regular
So on spotify, I can login perfectly fine with my facebook login. If I go to the change password field on spotify, and I change my password and enter my fb password, it just says wrong passwo...
jigglywiggly
Regular
338 Views
1 replies
1 likes
Hi basically I think I may have purchased a song twice by mistake. Is there anyway to get a refund if I have on one of the purchases?
Newbie
Hi basically I think I may have purchased a song twice by mistake. Is there anyway to get a refund if I have on one of the purchases?
Peter__
Community Legend
630 Views
1 replies
0 likes
Hi, I tried all possibilities following the help on spotify website, and also from the community because I found other people having the same problem, but could not solve it...I just unlink facebook from my spotify preferences and suddenly everything...
Visitor
Hi, I tried all possibilities following the help on spotify website, and also from the community because I found other people having the same problem, but could not solve it...I just unlink facebook ...
Richard
Community Legend
433 Views
1 replies
0 likes
I am in admin position on a FB page. I want to post a Spotify playlist on it. However, when I click 'share' on Spotify, I'm not given any options. It automatically puts the playlist on my own personal timeline. It's VERY irritating. When I share some...
Newbie
I am in admin position on a FB page. I want to post a Spotify playlist on it. However, when I click 'share' on Spotify, I'm not given any options. It automatically puts the playlist on my own persona...
Liam
Community Legend
377 Views
1 replies
0 likes
Suddenly ive been degraded to spotify free? my playlists are still there, but just premium, and not able to more then 10 hours of music. But it works like regular/premium on my iphone WHy so?
Newbie
Suddenly ive been degraded to spotify free? my playlists are still there, but just premium, and not able to more then 10 hours of music. But it works like regular/premium on my iphone ...
Liam
Community Legend
841 Views
3 replies
0 likes
I have been using Spotify for a couple of years as an Unlimited subscriber. I enjoy the service and many friends have subsequently signed up, I even trained them how to get the best out of it. I recently purchased an Android o/s tablet PC. I tried to...
Casual Listener
I have been using Spotify for a couple of years as an Unlimited subscriber. I enjoy the service and many friends have subsequently signed up, I even trained them how to get the best out of it. ...
Peter__
Community Legend
732 Views
3 replies
0 likes
I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a playlist, and this has never happened in the past. What...
Casual Listener
I have never chosen to publish any of my playlists, and have checked every setting I know to make sure my Spotify is private. However, today facebook friends were emailed when I added songs to a play...
Peter__
Community Legend
1517 Views
5 replies
1 likes
I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ?? Thanks
Casual Listener
I have just discovered Spotify & have a 1 month free premium trial. I am confused though. If I can listen to anything any time I want why would I want to buy a track, or am I missing something ??...
danc27
Roadie
2442 Views
9 replies
0 likes
I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO ANYONE AND ITS DRIVING ME MAD. HAVE WE GOT TO A STAGE WH...
Visitor
I HAVE BEEN PAYING PREMIUM RATE FOR A WHILE. I LOG IN TO MY ACCOUNT BUT ITS THE FREEE ONE. iT COULD WELL BE I HAVE FORGOTTEN MY ORIGINAL LOG IN NAME AND PASSWORD. WHAT DO I DO AS I CANT TALK TO A...
Peter__
Community Legend
567 Views
1 replies
0 likes
After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my facebook login, dus both facebook and spotify has the...
Visitor
After connecting spotify to facebook i cant verify with my original spotty account, since i dont remember the spotify password. And retreving lost password is impossible cause it only refers to my ...
Peter__
Community Legend
362 Views
1 replies
0 likes
Hi, For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium because of this. Emlyn
Newbie
Hi, For some reason my country settings are locked to the UK. i am not based in the UK, I'm in Ireland, is there someong that can fix this. It is not allowing me to upgrade to premium beca...
Peter__
Community Legend
423 Views
1 replies
0 likes
Hi all.. I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this: "You are registered for Spotify Premium until 2012-11-17. After this period your account will become a Spotify Free account ..." Firstly, i only ...
Gig Goer
Hi all.. I signed up origionally wuth a Spotify Free user, However when I logged in tonight, i saw this: "You are registered for Spotify Premium until 2012-11-17. Afte...
Jude
Spotify Legend
341 Views
1 replies
0 likes
I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinstalled multiple times.
Newbie
I can't login, search, or anything that involves entering text. To log in I have to rely on the automatic connection from Facebook and for music I have to use old playlists. I've installed and reinst...
271 Views
0 replies
0 likes
Hi. Thanks for the potential help. I didn't know this was even available or I would've asked sooner. I accidentally deleted a playlist called OTHER COOL **bleep** about a week ago. I deleted it from my mobile device, thinking that i was just deleting...
Regular
Hi. Thanks for the potential help. I didn't know this was even available or I would've asked sooner. I accidentally deleted a playlist called OTHER COOL **bleep** about a week ago. I deleted it from ...
13hellis
Regular
677 Views
2 replies
0 likes