Using American Express Gift Card

[akshayk93]

Hi, 

Every time I try to use my American Express Gift Card to upgrade to Spotify Premium it gets declined. Is there a way to do this?

Thanks!

[rthies99]

American Express.

I am having the same problem.  Any ideas?

American Express card gets declined everytime on spotify signup.

[bigern75]

Here's what I got from support:  I've also been looking for a phone number to try.

Hi there,

Thanks for your email. I'm sorry to hear that you are having this problem, i'll try my best to assist you. To solve this problem, please try and update your new card via a different internet browser. For example if you are currently using internet explorer please try using firefox or google chrome, this should solve the problem. If you do not have any of these internet browsers please search in google "firefox web browser" or "google chrome", please let me know if you require any further assistance.

Best regards
Best wishes, 

Douglas 

Spotify Customer Service - Cambridge 

If I'm not in, anyone else on our dedicated Spotify team can read my notes and help you.

[bigern75]

I read the super fine print on the card.

Use only at US merchants that accept..........except...........recurring billing.  :{