Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Premium on laptop but not on phone

I recently bought a Samsung Galaxy S2 on Three, and apparently Three give you 6 months free Premium, which would explain my sudden Premium status on Spotify on my computer. On the Galaxy however, all the song names are faded and cannot be played. It ...

Newbie

I recently bought a Samsung Galaxy S2 on Three, and apparently Three give you 6 months free Premium, which would explain my sudden Premium status on Spotify on my computer. On the Galaxy however, all...

Sam

Spotify

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Premium trial ran out early?

Hi, I decided to try out a premium subscription trial for a month after seeing the opportunity to do so on the Spotify website, however after just 24hrs~ I'd found that it had ended already? There's been no message or notification to show that the tr...

Newbie

Hi, I decided to try out a premium subscription trial for a month after seeing the opportunity to do so on the Spotify website, however after just 24hrs~ I'd found that it had ended already? &...

Sam

Spotify

901 Views

1 replies

0 likes

  • 901 Views
  • 1 replies
  • 0 likes

Spotify telling ""your current location doesnt match the one you set in your profile"

A few days ago i started the get the following message from spotify app "your current location doesnt match the one you set in your profile". My profile is set as UK user and if I use one of those "what's my IP apps", it's telling me that my ip is 14...

Casual Listener

A few days ago i  started the get the following message from spotify app "your current location doesnt match the one you set in your profile". My profile is set as UK user and if I use one of th...

Sam

Spotify

4237 Views

13 replies

0 likes

  • 4237 Views
  • 13 replies
  • 0 likes

Regarding Offline Mode

Hey guys, I just signed up for Spotify Premium. I understand that it will charge me 9.99 pounds a month which is fine, but will it charge me extra for every song i put into my "offline mode" playlist? Thanks

Newbie

Hey guys,   I just signed up for Spotify Premium. I understand that it will charge me 9.99 pounds a month which is fine, but will it charge me extra for every song i put into my "offline mod...

Sam

Spotify

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

lost all my playlists

User lucas.gagneux.ch I organized them in folders and now all are gone, no playlists no value of the service thanks for your help Lucas

Casual Listener

User lucas.gagneux.ch     I organized them in folders and now all are gone, no playlists no value of the service 😞   thanks for your help   Lucas

Sam

Spotify

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!! currently using Spotify Free but are paying for Premium

I have been paying for Premium for a long time and suddenly my account has changed to Spoty free all by it selves. I still want it to be premium. What do I do?

Newbie

I have been paying for Premium for a long time and suddenly my account has changed to Spoty free all by it selves. I still want it to be premium. What do I do?

Sam

Spotify

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Having a problem upgrading from Spotify Free to Premium with Visa gift card

I first started using Spotify with a month premium subscription. Now that that's over, I've obviously been using Spotify Free. Now, I'm able to upgrade to Premium again, I'm not able for some reason with my Visa gift card. I took the last card that w...

Casual Listener

I first started using Spotify with a month premium subscription. Now that that's over, I've obviously been using Spotify Free. Now, I'm able to upgrade to Premium again, I'm not able for some reason ...

Sam

Spotify

1595 Views

3 replies

0 likes

  • 1595 Views
  • 3 replies
  • 0 likes

Can a moderator please disconnect my account

Hey I logged in at my friends house and now he always pauses when I listen to music. Can you disconnect my account from all computers / device so I can log in and continue to enjoy your service

Casual Listener

Hey I logged in at my friends house and now he always pauses when I listen to music. Can you disconnect my account from all computers / device so I can log in and continue to enjoy your service ...

Sam

Spotify

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Newly joined

Is there a way to search for specific songs on Spotify. If so, could someone tell me how? Thanks, Leeflea.

Music Fan

Is there a way to search for specific songs on Spotify. If so, could someone tell me how? Thanks, Leeflea.

Sam

Spotify

5273 Views

27 replies

0 likes

  • 5273 Views
  • 27 replies
  • 0 likes

Complicated account issue.

Okay so here is my issue: I have a Spotify premium account, and the e-mail address attached to the account is no longer in use (it was deleted, and I did not know it was going to get deleted as early as it did). I do not know my password for my accou...

Casual Listener

Okay so here is my issue: I have a Spotify premium account, and the e-mail address attached to the account is no longer in use (it was deleted, and I did not know it was going to get deleted as ear...

Stupify

Community Legend

1126 Views

6 replies

0 likes

  • 1126 Views
  • 6 replies
  • 0 likes

Trying to listen from a tumblr page

I recently downloaded spotify because I have a tumbr page and someone else kept posting music with a sotify account. Now every time I try to play the music on tumblr, it won't upload spotify even though I have an account. What can I do? Thanks

Regular

I recently downloaded spotify because I have a tumbr page and someone else kept posting music with a sotify account.  Now every time I try to play the music on tumblr, it won't upload spotify ev...

David2go

Regular

3318 Views

8 replies

0 likes

  • 3318 Views
  • 8 replies
  • 0 likes

Still get commercial breaks....

HI. I upgraded my account today frpm just having a spotify invite to spotify unlimited. As far as I understand i should then be rid of the commersial brakes, (thats the reason that I upgraded..) But I still get these very anoying comersial brakes eve...

Newbie

HI. I upgraded my account today frpm just having a spotify invite to spotify unlimited. As far as I understand i should then be rid of the commersial brakes, (thats the reason that I upgraded..) But ...

ccars87

Newbie

628 Views

2 replies

0 likes

  • 628 Views
  • 2 replies
  • 0 likes

Trying to reset my password

I'm trying to reset my password but when I send you my username I don't get an email back with the reset-link. Can you help me?

Casual Listener

I'm trying to reset my password but when I send you my username I don't get an email back with the reset-link. Can you help me?

grande_rock

Casual Listener

564 Views

4 replies

0 likes

  • 564 Views
  • 4 replies
  • 0 likes

Spotify no longer working on iPhone

Hi my spotify isn't working on my phone anymore. It just shows the playlist names and says 0 tracks and upgrade to premium, which I'm on?? I've tried logging out and I used my username... Any suggestions?

Newbie

Hi my spotify isn't working on my phone anymore. It just shows the playlist names and says 0 tracks and upgrade to premium, which I'm on?? I've tried logging out and I used my username... Any suggest...

Sam

Spotify

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on cell phone

I am trying to login to Spotify on my phone and it is asking for a non-facebook login. How can I get my login number and can I change it? Kerri

Newbie

I am trying to login to Spotify on my phone and it is asking for a non-facebook login.  How can I get my login number and can I change it? Kerri

Sam

Spotify

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Solved!! I Need to delete my account or disconnect it from my facebook

Okay so a like a year ago I started using spotify free and later got bored with it and now when I tried to log in again, I had forgotten my password, and the email I used to register didnt exist anymore, so what do I do? Can I disconnect my facebook ...

Newbie

Okay so a like a year ago I started using spotify free and later got bored with it and now when I tried to log in again, I had forgotten my password, and the email I used to register didnt exist anym...

Sam

Spotify

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Offline today

Just tried to login and can't, others reporting the same but the servicxe status says it's up and running.

Regular

Just tried to login and can't, others reporting the same but the servicxe status says it's up and running.

larkone

Regular

537 Views

2 replies

0 likes

  • 537 Views
  • 2 replies
  • 0 likes

Removing Edited Albums from profile???

Curious.... Is there a way to completely disable having Edited albums in a search? I constantly run into edited albums in my search and its hard for me to distinguish with the 'regular' album.

Newbie

Curious....    Is there a way to completely disable having Edited albums in a search?  I constantly run into edited albums in my search and its hard for me to distinguish with the ...

653 Views

0 replies

2 likes

  • 653 Views
  • 0 replies
  • 2 likes

Account hacked

OK finally got my control back. Thanks billing. I need months refunded for the times when I lost control - what are most common causes for hacks? brute force? this is BS. One thing's for sure, additional verification is needed before making another p...

Newbie

OK finally got my control back. Thanks billing. I need months refunded for the times when I lost control - what are most common causes for hacks? brute force? this is BS.    One thing...

David

Spotify Legend

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Unlimited no longer working and playlists gone.

Hi, I disabled spotify social and now i no longer have access to spotify unlimited and all of my playlists have vanished. Any ideas?

Newbie

Hi,  I disabled spotify social and now i no longer have access to spotify unlimited and all of my playlists have vanished. Any ideas?

David

Spotify Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes