Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can I use Spotify gift cards in a different country?

I travel around the world a lot and have been using Spotify Premium for quite a while. I have a UK account but no credit card, so until now I always had friends from there buy me gift cards when needed. I'm in Denmark now and my account expired, so I...

Casual Listener

I travel around the world a lot and have been using Spotify Premium for quite a while. I have a UK account but no credit card, so until now I always had friends from there buy me gift cards when need...

898 Views

0 replies

0 likes

  • 898 Views
  • 0 replies
  • 0 likes

Paypal payment keeps failing, despite matching countries

Hi guys, I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got anything like a credit card. My Spotify account is registered ...

Newbie

Hi guys,   I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got ...

Sam

Spotify

1250 Views

1 replies

0 likes

  • 1250 Views
  • 1 replies
  • 0 likes

My Premium account dissapeard.

Hei Hope someone here can be able to help me Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to play). Afterwords nn both my phone and on my computer it says that ...

Newbie

Hei   Hope someone here can be able to help me 🙂 Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to...

user-removed

Not applicable

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Subscription and play issue

Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime I search for a new one, (it's not highlighted) and ...

Casual Listener

Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime ...

Sam

Spotify

787 Views

5 replies

0 likes

  • 787 Views
  • 5 replies
  • 0 likes

Solved!! My playlists are gone

okey, so I don't really know where I should write this but however,When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when I logged on at my account it popped up a window with...

Casual Listener

okey, so I don't really know where I should write this but however, When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when...

ncperks

Newbie

1353 Views

10 replies

0 likes

  • 1353 Views
  • 10 replies
  • 0 likes

Can't upgrade to premium from unlimited! "Payment details error"

Hello! I've got Spotify unlimited subscription. I would like to upgrade to Premiuym subscription so I could listen to music on my phone. When I go to upgrade page, it confirms that "You have 60 days left on your Spotify Unlimited subscription, these ...

Casual Listener

Hello! I've got Spotify unlimited subscription.  I would like to upgrade to Premiuym subscription so I could listen to music on my phone. When I go to upgrade page, it confirms that "You have 60...

raimostaja

Casual Listener

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Accidentally paid for premium -- can I change this?

Apparently when I synched my iPod to get a Spotify playlist onto it, I paid for premium. I wasn't aware that this would happen and I didn't want to upgrade to premium. Is there a way to downgrade or go back to the version I was using?Thanks.

Newbie

Apparently when I synched my iPod to get a Spotify playlist onto it, I paid for premium.  I wasn't aware that this would happen and I didn't want to upgrade to premium.  Is there a way to d...

David

Spotify Legend

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

Solved!! After being hacked

could you delete this facebook account so I can reconnect it to my true account (which is oninjao) as my account was hacked I logged in with facebook and the bugger had disconected it so I now have a free trial on facebook I do not want, which means ...

Regular

could you delete this facebook account so I can reconnect it to my true account (which is oninjao) as my account was hacked I logged in with facebook and the bugger had disconected it so I now have a...

Oninjao

Regular

1329 Views

7 replies

0 likes

  • 1329 Views
  • 7 replies
  • 0 likes

Unable to upgrade to Premium

Hi, I am trying to upgrade to Premium using the free 30 day trial, but it keeps declining my VCC card that i enter for payment details. Any solution? Thanks

Newbie

Hi,   I am trying to upgrade to Premium using the free 30 day trial, but it keeps declining my VCC card that i enter for payment details.    Any solution?    Than...

David

Spotify Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Spotify Playlists Vanished and Spotify Downgraded to Free.

The title says it all really. I went to log into Spotify about 10 minutes ago and all of my playlists had vanished as well as my account being down graded to Free. I have two accounts on Spotify that I am aware of, both of them have been returned to ...

Casual Listener

  The title says it all really. I went to log into Spotify about 10 minutes ago and all of my playlists had vanished as well as my account being down graded to Free.   I have two acco...

Sam

Spotify

724 Views

4 replies

0 likes

  • 724 Views
  • 4 replies
  • 0 likes

Daughter signed up for free,but money came out of my account??

Hi my Daughter signed up for spotify free but £9.99 came out of my account as i used to have a spotify account a year or so ago,tried to stop recurring payments but it wont let me.Any idea why this happened and how to stop it .Thanks Ian

Newbie

Hi my Daughter signed up for spotify free but £9.99 came out of my account as i used to have a spotify account a year or so ago,tried to stop recurring payments but it wont let me.Any idea why this h...

Sam

Spotify

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

How can i swift device?

I already have three devices registrated. And need to shift one of them. (The brilliant moderators at this **bleep**ty forum keeps erasing my question each day, probably because someone asked something simular somewhere, sometime. So answer quickly p...

Casual Listener

I already have three devices registrated. And need to shift one of them. (The brilliant moderators at this **bleep**ty forum keeps erasing my question each day, probably because someone asked somethi...

Richard

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Logged into premium on iPhone but not on computer

I set my premium account up and am getting charged monthly. But, when I use my computer app for Spotify it says I'm on the free version and I get all the annoying adds. I get the paid version on my iphone though. They both connect to the same faceboo...

Visitor

I set my premium account up and am getting charged monthly. But, when I use my computer app for Spotify it says I'm on the free version and I get all the annoying adds. I get the paid version on my i...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Trouble syncing playlist

When I synch my iphone to my mac my playlist will nly remain in alphabetical order. Even when I make changes on my mac they do not appear on my phone. How can I make changes appear onto my iphone?

Newbie

When I synch my iphone to my mac my playlist will nly remain in alphabetical order. Even when I make changes on my mac they do not appear on my phone. How can I make changes appear onto my iphone?

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Can't upgrade to Premium and subscription-status shows I would have unlimited but I haven't

Last Month I just bought Spottily-Unlimited to enjoy music commercial free. After Buying I canceled the subscription so that it doesn't automatically extend so I can test it. So after 30 days my Spottily shows that I'm a free user so I want to upgrad...

Newbie

Last Month I just bought Spottily-Unlimited to enjoy music commercial free. After Buying I canceled the subscription so that it doesn't automatically extend so I can test it. So after 30 days my Spot...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Premium Playlist Pulled

I am a premium member. You have pulled several albums from your collection and now over 180 songs are greyed out on my playlists. Why are you pulling albums? It really angers me that I pay to listen to songs for one month, pay again the next month an...

Newbie

I am a premium member. You have pulled several albums from your collection and now over 180 songs are greyed out on my playlists. Why are you pulling albums? It really angers me that I pay to listen ...

licenced

Community Legend

1181 Views

1 replies

0 likes

  • 1181 Views
  • 1 replies
  • 0 likes

Changing username

Hallo,by accident i forgot an letter in my username, any idea how to correct this, Hans

Newbie

Hallo,by accident i forgot an letter in my username, any idea how to correct this, Hans

JAHoogland

Newbie

798 Views

4 replies

0 likes

  • 798 Views
  • 4 replies
  • 0 likes

Solved!! Bloody Virgin Media

Is there anyone else here connected to Spotify using Virgin's cable service? Are you having the same problems as I am or is it my machine? When I click on a track to play it takes a while for playback to start and then after about 5 seconds or so pla...

Music Fan

Is there anyone else here connected to Spotify using Virgin's cable service? Are you having the same problems as I am or is it my machine? When I click on a track to play it takes a while for playbac...

effzed

Casual Listener

2073 Views

2 replies

0 likes

  • 2073 Views
  • 2 replies
  • 0 likes

Playlist gone and just have spotify free

Just logged into today, and my playlists are gone and i just have spotify free now. Dont understand whats happending. I have subsribed for long time and had no problems earlyer.

Casual Listener

Just logged into today, and my playlists are gone and i just have spotify free now. Dont understand whats happending. I have subsribed for long time and had no problems earlyer.

Sam

Spotify

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

Solved!! Abroad for a year

Im from Sweden and have a cellphone account in which Im paying for premium as well. I am moving to Singapore for a year and will keep my swedish phone with premium. paying for the account. Can i still use premium for a year in singapore? Both online ...

Newbie

Im from Sweden and have a cellphone account in which Im paying for premium as well. I am moving to Singapore for a year and will keep my swedish phone with premium. paying for the account. Can i stil...

Sam

Spotify

1214 Views

1 replies

0 likes

  • 1214 Views
  • 1 replies
  • 0 likes