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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785600 Views

18 replies

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Your country does not match the one set in your profile

Hello, I receive the error message "Your country does not match the one set in your profile" at work, so I've done what is suggested in the FAQ (connect at home, which works), but this didn't fix my problem at work... My current IP at work is in Fran...

Newbie

Hello,   I receive the error message "Your country does not match the one set in your profile" at work, so I've done what is suggested in the FAQ (connect at home, which works), but this didn'...

gynter_s

Newbie

1482 Views

2 replies

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Library on Mac app differs from iOS app.

Hi guys! I've tried searching around for a possible fix to my current problem. For some reason the albums that show up on my iPhone when I do searches also give me albums only available in Europe, which means that I can't play any of them. When I do ...

Newbie

Hi guys! I've tried searching around for a possible fix to my current problem. For some reason the albums that show up on my iPhone when I do searches also give me albums only available in Europe, wh...

219 Views

0 replies

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collaborative playlist: content lost

Hi, a few days ago, my fiance and me, created a collaborative playlist to add there the songs will be played in our wedding party. We've shared this list with a couple of people more. Last monday, all the songs of the playlist disappeared. We don't k...

Newbie

Hi,   a few days ago, my fiance and me, created a collaborative playlist to add there the songs will be played in our wedding party. We've shared this list with a couple of people more. Last...

375 Views

0 replies

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No Friend-List available

Hello, I just made my Spotify account from my Facebook Acc. Now, I would like to use the "social"-feature and share some Songs with some Facebook friends, but when I click on "Friends" in the Spotify-application it just shows "undefinded". Is it a bu...

Newbie

Hello, I just made my Spotify account from my Facebook Acc. Now, I would like to use the "social"-feature and share some Songs with some Facebook friends, but when I click on "Friends" in the Spo...

268 Views

0 replies

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Wrong account country

Hey guysSo I got a difficult problem...I created a Spotify-free account with my Facebook account. My Facebook-profile said I´m living in Amsterdam but I live in Germany at all. But in Netherlands I´m not allowed to listen to many music in sportify fr...

Newbie

Hey guys So I got a difficult problem... I created a Spotify-free account with my Facebook account. My Facebook-profile said I´m living in Amsterdam but I live in Germany at all. But in Netherl...

256 Views

0 replies

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Can I change my spotify fb-account into a non-fb account?

Hey, I'm from germany and I just read that now you are able to create an oldschool non-facebook account from here. Because I'm using spotify with my facebook account and the fact that I want to change this I have a few questions: Can I change my exis...

Casual Listener

Hey, I'm from germany and I just read that now you are able to create an oldschool non-facebook account from here. Because I'm using spotify with my facebook account and the fact that I want to chan...

Stupify

Community Legend

1132 Views

3 replies

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Can I use Spotify gift cards in a different country?

I travel around the world a lot and have been using Spotify Premium for quite a while. I have a UK account but no credit card, so until now I always had friends from there buy me gift cards when needed. I'm in Denmark now and my account expired, so I...

Casual Listener

I travel around the world a lot and have been using Spotify Premium for quite a while. I have a UK account but no credit card, so until now I always had friends from there buy me gift cards when need...

846 Views

0 replies

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Paypal payment keeps failing, despite matching countries

Hi guys, I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got anything like a credit card. My Spotify account is registered ...

Newbie

Hi guys,   I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got ...

Sam

Spotify

1178 Views

1 replies

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My Premium account dissapeard.

Hei Hope someone here can be able to help me Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to play). Afterwords nn both my phone and on my computer it says that ...

Newbie

Hei   Hope someone here can be able to help me 🙂 Yesterday when I was using spotify on my iphone the music suddenly stopped. I looked into it, and all my playlists were "grey" (unable to...

user-removed

Not applicable

325 Views

1 replies

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Solved!! Subscription and play issue

Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime I search for a new one, (it's not highlighted) and ...

Casual Listener

Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime ...

Sam

Spotify

642 Views

5 replies

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Solved!! My playlists are gone

okey, so I don't really know where I should write this but however,When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when I logged on at my account it popped up a window with...

Casual Listener

okey, so I don't really know where I should write this but however, When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when...

ncperks

Newbie

1046 Views

10 replies

0 likes

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Can't upgrade to premium from unlimited! "Payment details error"

Hello! I've got Spotify unlimited subscription. I would like to upgrade to Premiuym subscription so I could listen to music on my phone. When I go to upgrade page, it confirms that "You have 60 days left on your Spotify Unlimited subscription, these ...

Casual Listener

Hello! I've got Spotify unlimited subscription.  I would like to upgrade to Premiuym subscription so I could listen to music on my phone. When I go to upgrade page, it confirms that "You have 60...

raimostaja

Casual Listener

349 Views

1 replies

0 likes

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Accidentally paid for premium -- can I change this?

Apparently when I synched my iPod to get a Spotify playlist onto it, I paid for premium. I wasn't aware that this would happen and I didn't want to upgrade to premium. Is there a way to downgrade or go back to the version I was using?Thanks.

Newbie

Apparently when I synched my iPod to get a Spotify playlist onto it, I paid for premium.  I wasn't aware that this would happen and I didn't want to upgrade to premium.  Is there a way to d...

David

Spotify Legend

844 Views

1 replies

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Solved!! After being hacked

could you delete this facebook account so I can reconnect it to my true account (which is oninjao) as my account was hacked I logged in with facebook and the bugger had disconected it so I now have a free trial on facebook I do not want, which means ...

Regular

could you delete this facebook account so I can reconnect it to my true account (which is oninjao) as my account was hacked I logged in with facebook and the bugger had disconected it so I now have a...

Oninjao

Regular

1035 Views

7 replies

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Unable to upgrade to Premium

Hi, I am trying to upgrade to Premium using the free 30 day trial, but it keeps declining my VCC card that i enter for payment details. Any solution? Thanks

Newbie

Hi,   I am trying to upgrade to Premium using the free 30 day trial, but it keeps declining my VCC card that i enter for payment details.    Any solution?    Than...

David

Spotify Legend

290 Views

1 replies

0 likes

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Spotify Playlists Vanished and Spotify Downgraded to Free.

The title says it all really. I went to log into Spotify about 10 minutes ago and all of my playlists had vanished as well as my account being down graded to Free. I have two accounts on Spotify that I am aware of, both of them have been returned to ...

Casual Listener

  The title says it all really. I went to log into Spotify about 10 minutes ago and all of my playlists had vanished as well as my account being down graded to Free.   I have two acco...

Sam

Spotify

565 Views

4 replies

0 likes

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Daughter signed up for free,but money came out of my account??

Hi my Daughter signed up for spotify free but £9.99 came out of my account as i used to have a spotify account a year or so ago,tried to stop recurring payments but it wont let me.Any idea why this happened and how to stop it .Thanks Ian

Newbie

Hi my Daughter signed up for spotify free but £9.99 came out of my account as i used to have a spotify account a year or so ago,tried to stop recurring payments but it wont let me.Any idea why this h...

Sam

Spotify

310 Views

1 replies

0 likes

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How can i swift device?

I already have three devices registrated. And need to shift one of them. (The brilliant moderators at this **bleep**ty forum keeps erasing my question each day, probably because someone asked something simular somewhere, sometime. So answer quickly p...

Casual Listener

I already have three devices registrated. And need to shift one of them. (The brilliant moderators at this **bleep**ty forum keeps erasing my question each day, probably because someone asked somethi...

Richard

Community Legend

316 Views

1 replies

0 likes

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Logged into premium on iPhone but not on computer

I set my premium account up and am getting charged monthly. But, when I use my computer app for Spotify it says I'm on the free version and I get all the annoying adds. I get the paid version on my iphone though. They both connect to the same faceboo...

Visitor

I set my premium account up and am getting charged monthly. But, when I use my computer app for Spotify it says I'm on the free version and I get all the annoying adds. I get the paid version on my i...

237 Views

0 replies

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Trouble syncing playlist

When I synch my iphone to my mac my playlist will nly remain in alphabetical order. Even when I make changes on my mac they do not appear on my phone. How can I make changes appear onto my iphone?

Newbie

When I synch my iphone to my mac my playlist will nly remain in alphabetical order. Even when I make changes on my mac they do not appear on my phone. How can I make changes appear onto my iphone?

252 Views

0 replies

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