Wrong playlists

[dabe01]

I have had some trouble logging in the last days and now when I am finally getting in my playlists are gone and replaced by someone elses playlists. Please help! I want my playlists back... // Daniel

[Peter__]

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@dabe01 wrote:

I have had some trouble logging in the last days and now when I am finally getting in my playlists are gone and replaced by someone elses playlists. Please help! I want my playlists back... // Daniel

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Hey! Welcome to the community 🙂

It sounds like you have tied your account to someone elses. Can you go to Edit > Preferences > Social Network > Disconnect from Facebook? That will break the connection.

Once you sign in again, if your account appears to be blank, you will need to get in touch with the customer services team directly using the online contact form and they will be able to restore everything for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter