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Playlists are gone

How do you recover them? They disappeared after logout and login.

Visitor

How do you recover them? They disappeared after logout and login. 😞

Peter__

Community Legend

299 Views

2 replies

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Subscription with gift cards

Hi, If I premium buy gift card for a friend, will they have to give their credit card details to activate it? In other words, will the card put them on a rolling subscription until they cancel? Any answers would be much appreciated. Cheers,Charlie

Newbie

Hi,   If I premium buy gift card for a friend, will they have to give their credit card details to activate it?   In other words, will the card put them on a rolling subscription until ...

Peter__

Community Legend

261 Views

1 replies

0 likes

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Charged my PayPal instead of Card

Hello, Just now, I added a credit card to re-new my Spotify subscription. Instead of charging my credit card, it charged my PayPal. Is there a way they can adjust there where it charges my credit card and not my PayPal? Do I contact Spotify or do som...

Newbie

Hello,   Just now, I added a credit card to re-new my Spotify subscription. Instead of charging my credit card, it charged my PayPal. Is there a way they can adjust there where it charges my c...

Peter__

Community Legend

427 Views

2 replies

0 likes

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I accidentally picked unlimted instead of premium when I redeemed a giftcard

Will customer support let me undo this and switch to premium? I bought the giftcard for premium, not unlimited. When I redeemed the giftcard the only option on my screen was unlimited so I selected unlimited. I think my internet or something was bein...

Regular

Will customer support let me undo this and switch to premium? I bought the giftcard for premium, not unlimited. When I redeemed the giftcard the only option on my screen was unlimited so I selected u...

Peter__

Community Legend

640 Views

6 replies

0 likes

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Solved!! Access to browser-based beta

How can I get access to the browser-based beta version of Spotify? I have a Windows 8 (Surface Pro) tablet and I'd love to try out the bigger, touch-friendlier, browser-based version instead of using the desktop version. How can I sign up? Thanks

Regular

How can I get access to the browser-based beta version of Spotify? I have a Windows 8 (Surface Pro) tablet and I'd love to try out the bigger, touch-friendlier, browser-based version instead of using...

Peter__

Community Legend

983 Views

6 replies

0 likes

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Cant log into my spotify premium account...

Spotify does not recognise the email address i used to sign up for spotify so cannot reset my password..... maybe linked to the fact that i recently changed my facebook password. do not really want my spotify linked to my facebook account tbh spotify...

Newbie

Spotify does not recognise the email address i used to sign up for spotify so cannot reset my password.....   maybe linked to the fact that i recently changed my facebook password.  do...

Taylor

Community Legend

524 Views

1 replies

0 likes

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Premium

I would get premium and whenever i try to play my playlist it says i dont have premium

Casual Listener

I would get premium and whenever i try to play my playlist it says i dont have premium

Taylor

Community Legend

356 Views

3 replies

0 likes

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Increasing number of missing tracks.

I'm more and more running into problems where search results contain unavailable tracks. Sometimes they make little sense to me. E.g. this : Hiromi – Move: The Trio Project . A recent album from 1 artist with 2 other contributors on each track. Yet, ...

Music Fan

I'm more and more running into problems where search results contain unavailable tracks. Sometimes they make little sense to me. E.g. this : Hiromi – Move: The Trio Project . A recent album...

Taylor

Community Legend

453 Views

1 replies

0 likes

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Anyway to permanently organize playlists by added date?

I have several playlists with a sizeable number of songs. Everytime I add a song, it goes to the bottom. I know that you can click "Added" at the top, but I was wondering if I can make my playlists default to this? I don't want to have to manually cl...

Casual Listener

I have several playlists with a sizeable number of songs. Everytime I add a song, it goes to the bottom. I know that you can click "Added" at the top, but I was wondering if I can make my playlists d...

Taylor

Community Legend

333 Views

1 replies

0 likes

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Help

Is there anyway that I can recover my music? I originally had an account synced with facebook, I then made a new account without connecting to facebook then I later accidentally connected with facebook losing all of my music that I had with my first ...

Newbie

Is there anyway that I can recover my music? I originally had an account synced with facebook, I then made a new account without connecting to facebook then I later accidentally connected with facebo...

Taylor

Community Legend

250 Views

1 replies

0 likes

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Solved!! Problem with switching on high quality. and annoying commercials.

ive been a new member for lil over month now. i am premium member in good standing. i have checked account and it tells me im ok on there end. But when i am listening to music. After every 5 or so tracks play. There is a promotional ad that pops on. ...

Casual Listener

ive been a new member for lil over month now. i am premium member in good standing. i have checked account and it tells me im ok on there end. But when i am listening to music. After every 5 or so tr...

domlora

Casual Listener

478 Views

3 replies

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Says the county doesn't match the one in profile. But it all matches up...

So i'm trying to log-in for the first time ever and I got a warning message saying I can't log-in because my country doesn't match the one in my profile. I live in the USA, have a USA IP and no proxy. My profile says USA, connected through a USA PayP...

Newbie

So i'm trying to log-in for the first time ever and I got a warning message saying I can't log-in because my country doesn't match the one in my profile. I live in the USA, have a USA IP and no proxy...

Taylor

Community Legend

475 Views

1 replies

0 likes

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cambio en cuenta

Hola muy buenas tardes. Yo tenia una cuenta premium hasta el dia 1/4/13 en el que de repente se borraron mis listas, mis canciones favorita y comenzó una prueba de premium de 48h. Ya he realizado o intentado realizar los pasos que se indican en la ay...

Visitor

Hola muy buenas tardes. Yo tenia una cuenta premium hasta el dia 1/4/13 en el que de repente se borraron mis listas, mis canciones favorita y comenzó una prueba de premium de 48h. Ya he realizado o i...

user-removed

Not applicable

404 Views

2 replies

0 likes

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Accidentily deleted a playlis

Accidentily deleted a playlis. How can I restore this?

Newbie

Accidentily deleted a playlis.   How can I restore this?

Taylor

Community Legend

371 Views

1 replies

0 likes

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Solved!! Premium not working

My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhone.

Casual Listener

My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhon...

Buddyh

Casual Listener

802 Views

6 replies

0 likes

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How do can I delete suggested albums?

I usually don't care about the suggested albums until my job was in the line. He's the deal, I have Spotify running on startup, so the first thing I do is to fire up my laptop and get some coffee. By the time I come back everything is loaded for me (...

Casual Listener

I usually don't care about the suggested albums until my job was in the line. He's the deal, I have Spotify running on startup, so the first thing I do is to fire up my laptop and get some coffee. By...

fanito

Casual Listener

724 Views

2 replies

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Solved!! Premium - Playback Disasters

I have a premium subscription, and I have playlists created but recently when on continuos play certain songs are silent, spotify acts like it's playing them but it's not. The help section on this tells me to check the volume on my computer, really? ...

Newbie

I have a premium subscription, and I have playlists created but recently when on continuos play certain songs are silent, spotify acts like it's playing them but it's not.  The help section on t...

Peter__

Community Legend

433 Views

1 replies

0 likes

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Last payment failed

I Was just wondering why, after 27 months of using Pay Pal with a bank account connected to it to pay for Spotify, I now receive emails telling me my payment has failed because there is no credit card connected. There has never been a CC connected to...

Casual Listener

I Was just wondering why, after 27 months of using Pay Pal with a bank account connected to it to pay for Spotify, I now receive emails telling me my payment has failed because there is no credit car...

Willematrix

Casual Listener

710 Views

4 replies

0 likes

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Cannot update account information

My spotify account is set up to my university email account. This has been cancelled now and I need to change the email address. I am only able to do this by entering my passwprd, however, Icannot remember it. My student premium account payments have...

Casual Listener

My spotify account is set up to my university email account. This has been cancelled now and I need to change the email address. I am only able to do this by entering my passwprd, however, Icannot re...

Peter__

Community Legend

584 Views

4 replies

0 likes

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HELP! I am following someone I don't want to follow

I never clicked follow for this guy. Everytime I login, I am following him, and everytime I click unfollow. If I login again, there he is. I dont want my activity feed filled up with all this guys songs, I dont know him, I dont care what he listens t...

Newbie

I never clicked follow for this guy. Everytime I login, I am following him, and everytime I click unfollow. If I login again, there he is. I dont want my activity feed filled up with all this guys so...

Taylor

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes