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2 people using 1 account

Is there any plans to allow 2 devices to use the one account simultaneously. My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time as me.

Casual Listener

Is there any plans to allow 2 devices to use the one account simultaneously.  My daughter is getting to the age where she is getting into her music and wants to listen to spotify the same time a...

stewarty31

Casual Listener

2682 Views

3 replies

0 likes

  • 2682 Views
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Four months with double payment

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Newbie

I have one Premium subscription for spotifuggle, but have been charged double the four last months. Hope this will be sorted out. Looking forward to getting your answer. Yours Bjørn Borchgrevink

Joe

Community Legend

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

"This track is unavailable, if you have the file on your computed you can import it"

Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can import it" All the other tracks are fine so not sure why t...

Music Fan

Hi - Been listening to an album by Meat Loaf called "3 Bats Live"  The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can i...

jdk147

Music Fan

5098 Views

7 replies

0 likes

Unlimited
  • 5098 Views
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onkyo

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

Casual Listener

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

ar112

Casual Listener

741 Views

4 replies

0 likes

Premium
  • 741 Views
  • 4 replies
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virgin media with spotify

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I have rung virgin many many times and they can't get i...

Casual Listener

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I ha...

Peter__

Community Legend

768 Views

5 replies

0 likes

  • 768 Views
  • 5 replies
  • 0 likes

Double Account?

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. However the same CC is used. How do I separate the ...

Newbie

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. ...

Joe

Community Legend

509 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 509 Views
  • 1 replies
  • 0 likes

Cannot change my email address

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the other persons email. The only way I can log in right n...

Casual Listener

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the oth...

Taylor

Community Legend

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Offline access for this computer has been withdrawn

Hi, I got this message today? Why?Where can I see which devices has offline access? Can I control this somehow? I haven't changed anything and all of a sudden I got this message on my computer which I consider to be my "master" since I have my itunes...

Casual Listener

Hi,   I got this message today? Why? Where can I see which devices has offline access? Can I control this somehow?   I haven't changed anything and all of a sudden I got this message o...

Joe

Community Legend

892 Views

3 replies

0 likes

  • 892 Views
  • 3 replies
  • 0 likes

Solved!! 6 months free

Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?

Newbie

Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?

Taylor

Community Legend

1716 Views

1 replies

0 likes

  • 1716 Views
  • 1 replies
  • 0 likes

Advance Auto Parts Commercial halts music completely

Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3 songs or so. This is intolerable. Combined with th...

Casual Listener

Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3...

sherbertglasses

Casual Listener

1255 Views

6 replies

0 likes

  • 1255 Views
  • 6 replies
  • 0 likes

new payment method, local playlists not availabe on iphone

I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.

Newbie

I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.

Joe

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

i want to delete facebook but then cant access spotify

is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium... can this be sorted? i want to delete my facebook and use my account still..... very annoyed i cant help...

Visitor

is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium...   can this be sorted?   i want to ...

user-removed

Not applicable

413 Views

2 replies

0 likes

Account
  • 413 Views
  • 2 replies
  • 0 likes

Solved!! Purchase premium

I have changes my bank but I have not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I get my new card. So next mouth would charge be with my new card?

Music Fan

I have changes my bank but I have  not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I  get my new card.   ...

molle

Music Fan

821 Views

3 replies

0 likes

Premium
  • 821 Views
  • 3 replies
  • 0 likes

No option for credit card when trying to purchase gift card

I am trying to purchase a premium gift card, but the only payment option showing is Paypal. I have done this before, with success, has the option to pay for gift cards by credit card been removed?

Casual Listener

I am trying to purchase a premium gift card, but the only payment option showing is Paypal.  I have done this before, with success, has the option to pay for gift cards by credit card been remov...

Peter__

Community Legend

869 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

double accounts and problems

hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chromebook from the web player it tries to log in on the ...

Visitor

hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chrome...

Taylor

Community Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

"Error , oops something went wrong" when purchasing a gift card!

This error happens more often than I'd be willing to accept it... Yesterday I bought 3 codes for my friends... Now, this morning, I am trying to purchase a spotify giftcard, I select 1 month, paypal, input the name and emails, insert the captcha, the...

Casual Listener

This error happens more often than I'd be willing to accept it...   Yesterday I bought 3 codes for my friends...   Now, this morning, I am trying to purchase a spotify giftcard...

Peter__

Community Legend

1592 Views

5 replies

1 likes

  • 1592 Views
  • 5 replies
  • 1 likes

Spotify Premium Gone?!

Hello,I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I had premium. During the trip, I got an error code 408 s...

Visitor

Hello, I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I ha...

Adam

Roadie

1606 Views

6 replies

0 likes

Account
Premium
Subscription
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  • 6 replies
  • 0 likes

Solved!! I've downloaded Spotify from the app store, but am unable to view my account settings via the app.

Hi All, I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. However the settings available from the app don't seem to have an op...

Casual Listener

Hi All,   I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. Ho...

daveplaysgames

Casual Listener

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

Username

How do I change my username on my Spotify account? Thanks

Casual Listener

How do I change my username on my Spotify account? Thanks

Adam

Roadie

509 Views

3 replies

0 likes

  • 509 Views
  • 3 replies
  • 0 likes

Charged for free Trial

I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked to this account refuses to change, regardless of the ...

Casual Listener

I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked ...

Jamie

Spotify Legend

585 Views

4 replies

0 likes

  • 585 Views
  • 4 replies
  • 0 likes