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App on iphone

My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson

Newbie

My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson

Jamie

Spotify Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Changing profile name

I need to get my profile name chaged. There is a spelling error. I can not create a new account as I can only have one account per email. How can I change this?

Casual Listener

I need to get my profile name chaged.  There is a spelling error.  I can not create a new account as I can only have one account per email.  How can I change this?

ragmoppet

Casual Listener

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Solved!! Tried to re-subscribe but accidentally did it through Facebook instead of my username.

I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.

Visitor

I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.

Peter__

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

spotify took my itunes playlists

Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?

Newbie

Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?  

Joe

Community Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Trying to stop an automatic payment!!

Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.

Newbie

Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.

Peter__

Community Legend

777 Views

1 replies

0 likes

Account
Premium
  • 777 Views
  • 1 replies
  • 0 likes

Payment occurred, But i i have cancelled my subscription

Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.<br><br>Unfortunately, Spotify has taken the money, and the month started.<br><br>I tried to contact the Client Service, But without a r...

Casual Listener

Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.&lt;br&gt;&lt;br&gt;Unfortunately, Spotify has taken the money, and t...

Peter__

Community Legend

520 Views

3 replies

0 likes

Subscription
  • 520 Views
  • 3 replies
  • 0 likes

Solved!! Wrong Facebook Linked to My Spotify

A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc. I need to have his Facebook profile unlinked from my account so that I may link mine instead. Please help. Thank you!

Regular

A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc.  I need to have his Facebook profile unlinked from my account so that I may link mine instead. &n...

Peter__

Community Legend

2860 Views

15 replies

0 likes

  • 2860 Views
  • 15 replies
  • 0 likes

Can't change my country!

I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREATLY appreciated!

Newbie

I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREAT...

Peter__

Community Legend

395 Views

1 replies

0 likes

Account
Premium
  • 395 Views
  • 1 replies
  • 0 likes

Only 2 ours of music weekly

Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help

Casual Listener

Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help

Peter__

Community Legend

1843 Views

3 replies

0 likes

  • 1843 Views
  • 3 replies
  • 0 likes

Second computer does not show my followers, playlists, etc.

Hi, I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thinks it's a brand new account even though I'm using the same on...

Casual Listener

Hi,   I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thi...

Peter__

Community Legend

528 Views

2 replies

0 likes

Account
  • 528 Views
  • 2 replies
  • 0 likes

Please help - not recognizing me as a Premium user on one screen/Recognizing me on another...!

Please help; 2nd request. I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to date, etc.) As this is a 2nd request for assistance, please h...

Casual Listener

Please help; 2nd request.   I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to...

Peter__

Community Legend

338 Views

1 replies

0 likes

Account
  • 338 Views
  • 1 replies
  • 0 likes

Signed up for 30 days trial but doesn't appear

I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says "You are currently using spotify free" This really ...

Casual Listener

I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says ...

Peter__

Community Legend

779 Views

5 replies

0 likes

Account
  • 779 Views
  • 5 replies
  • 0 likes

Solved!! Payment

For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details plea...

Casual Listener

For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're ...

Adam

Roadie

3396 Views

14 replies

0 likes

  • 3396 Views
  • 14 replies
  • 0 likes

Somebody else is listening to my spotify account

I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify?

Casual Listener

I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify? 

Taylor

Community Legend

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Payments

I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere

Thanks

Casual Listener

I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere <br><br>Thanks

Liam

Community Legend

444 Views

1 replies

0 likes

Account
Security
Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Redeemed my card and I'm still not premium

Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten unlimited time and it seems my account is still "Free User". I can't redeem my...

Casual Listener

Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten un...

hauta

Casual Listener

698 Views

2 replies

0 likes

Account
Premium
Subscription
  • 698 Views
  • 2 replies
  • 0 likes

Help

Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help

Newbie

Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help

Taylor

Community Legend

357 Views

1 replies

0 likes

Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Charged twice for spotify premium

My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page on spotify.com , it mentions I have paide only $9....

Newbie

My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page...

Taylor

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Hours

Why is it that my hours go down when I'm not even listening to music.

Newbie

Why is it that my hours go down when I'm not even listening to music.

Taylor

Community Legend

453 Views

1 replies

0 likes

Unlimited
  • 453 Views
  • 1 replies
  • 0 likes

Losing my devices

The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset? Please someone help.

Casual Listener

The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset?...

Taylor

Community Legend

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes