App on iphone
My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson
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Start a topicMy spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson
Newbie
My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson
Jamie
Spotify Legend
561 Views
1 replies
0 likes
I need to get my profile name chaged. There is a spelling error. I can not create a new account as I can only have one account per email. How can I change this?
Casual Listener
I need to get my profile name chaged. There is a spelling error. I can not create a new account as I can only have one account per email. How can I change this?
ragmoppet
Casual Listener
453 Views
3 replies
0 likes
I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.
Visitor
I tried to re-subscribe but used FB instead of my username and it treated it as if were a separate account. How do i get it back? They are both linked with the same email.
Peter__
Community Legend
504 Views
1 replies
0 likes
Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?
Newbie
Hello folks, I had synched my spotify to match my itunes songs, but now those songs have dissappeared from my itunes, and there for not on my ipod anymore.....how can I retrieve these?
Joe
Community Legend
466 Views
1 replies
0 likes
Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.
Newbie
Where is costumer service when u need them!?!?!?!?!?!!? REALLY NO PHONE NUMBER!!!..Spotify is becoming more of a financial burden than i realized.
Peter__
Community Legend
777 Views
1 replies
0 likes
Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.<br><br>Unfortunately, Spotify has taken the money, and the month started.<br><br>I tried to contact the Client Service, But without a r...
Casual Listener
Hi, After the premium free month, i decides to cancel my subscription (i'm Going on holiday), only for this month.<br><br>Unfortunately, Spotify has taken the money, and t...
Peter__
Community Legend
520 Views
3 replies
0 likes
A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc. I need to have his Facebook profile unlinked from my account so that I may link mine instead. Please help. Thank you!
Regular
A friend mistakenly linked his Facebook to my Spotify account and imported all his friends, etc. I need to have his Facebook profile unlinked from my account so that I may link mine instead. &n...
Peter__
Community Legend
2860 Views
15 replies
0 likes
I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREATLY appreciated!
Newbie
I'm currently stationed in Italy with the US Military and I need to change my country from Italy to USA so that I can upgrade my account to Spotify. How on earth do I do this? Any help would be GREAT...
Peter__
Community Legend
395 Views
1 replies
0 likes
Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help
Casual Listener
Hi. I have only 150minuits of music per week, what happend? somebody has this problem?. I think that usualy 10 ours for free music, or not? please help
Peter__
Community Legend
1843 Views
3 replies
0 likes
Hi, I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thinks it's a brand new account even though I'm using the same on...
Casual Listener
Hi, I originally downloaded Spotify on my windows desktop. I started following people, I made a playlist, and had a few people follow me. I then downloaded Spotify on my Macbook and it thi...
Peter__
Community Legend
528 Views
2 replies
0 likes
Please help; 2nd request. I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to date, etc.) As this is a 2nd request for assistance, please h...
Casual Listener
Please help; 2nd request. I changed my password and now I'm getting "Get Spotify" as though I am a new user; while on another screen it recognizes that I have a premium account (paid up to...
Peter__
Community Legend
338 Views
1 replies
0 likes
I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says "You are currently using spotify free" This really ...
Casual Listener
I have just set up my 30 day free trial, entered my payment details and it said I'd get charged from the 27.08.2013 unless I cancelled my subscription, however, now when I go into my account it says ...
Peter__
Community Legend
779 Views
5 replies
0 likes
For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details plea...
Casual Listener
For some reason, Spotify either sends me the message "Sorry, wrong password." or "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're ...
Adam
Roadie
3396 Views
14 replies
0 likes
I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify?
Casual Listener
I've changed my password but somebody is still on my spotify, can you please disconnect all users connected to my spotify?
Taylor
Community Legend
484 Views
2 replies
0 likes
I've had £119.88 taken out my bank by spotify I have not authorised this
payment how can I contact them there is no phone number anywhere
Thanks
Casual Listener
I've had £119.88 taken out my bank by spotify I have not authorised this payment how can I contact them there is no phone number anywhere <br><br>Thanks
Liam
Community Legend
444 Views
1 replies
0 likes
Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten unlimited time and it seems my account is still "Free User". I can't redeem my...
Casual Listener
Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten un...
hauta
Casual Listener
698 Views
2 replies
0 likes
Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help
Newbie
Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help
Taylor
Community Legend
357 Views
1 replies
0 likes
My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page on spotify.com , it mentions I have paide only $9....
Newbie
My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page...
Taylor
Community Legend
396 Views
1 replies
0 likes
Why is it that my hours go down when I'm not even listening to music.
Newbie
Why is it that my hours go down when I'm not even listening to music.
Taylor
Community Legend
453 Views
1 replies
0 likes
The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset? Please someone help.
Casual Listener
The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset?...
Taylor
Community Legend
303 Views
1 replies
0 likes