Offline mode
Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.
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Start a topicWent online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.
Newbie
Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.
Taylor
Community Legend
413 Views
1 replies
0 likes
I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would after that ask for new details, but no, it already...
Newbie
I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would...
Peter__
Community Legend
376 Views
1 replies
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Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created via my Facebook profile with the username [email protected] - this has a £1...
Newbie
Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created via ...
Peter__
Community Legend
504 Views
2 replies
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Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months! On my cradit cards website I can see that these two transaction have a happened within 5 ...
Regular
Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months! On my cradit cards w...
S3cret91
Regular
519 Views
2 replies
0 likes
So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying to kick off is still logged in. I noticed you said y...
Regular
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428 Views
1 replies
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Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time you're at [café name]". Is there any way for me or a ...
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i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song ????? I do not know how it happened, but more important how to get it online again ???? please your...
Newbie
i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song ????? I do not know how it happened,...
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Community Legend
511 Views
2 replies
0 likes
its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?
Newbie
its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?
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Community Legend
5024 Views
4 replies
1 likes
ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zijn weg. ik kan wel een nieuw Unlilited abbonnement ...
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ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zi...
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583 Views
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-removed-
I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why did it charged me two more times when I was already p...
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I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why di...
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Community Legend
1103 Views
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Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log out my old iPhone?
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Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log ou...
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Community Legend
678 Views
1 replies
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Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why? Any help would be much appreciated. Cheers
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Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why? Any help would be...
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Spotify
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I lsot my log in information and i cant find the email that I have linked to the account. I always have the box checked "remeber me" on and my wife's friend logged her account to my computer. I tried to log into my account after, but I have seem to f...
Casual Listener
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604 Views
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Hello! I got a problem. I created my account about 5 years ago and used my work email I had at the time.Now I have forgotten the password and just logged in using my facebook credz.Thing is now my subscription has expired and I want to pay for it aga...
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Hello! I got a problem. I created my account about 5 years ago and used my work email I had at the time. Now I have forgotten the password and just logged in using my facebook credz. ...
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can anyone help i was charged the £9.99 for spotify premium...my playlists are fine on the laptop but still says to upgrade? I don't know what to do as i don't want to be charged again for something i have already paid for and my iphone spotify is no...
Casual Listener
can anyone help i was charged the £9.99 for spotify premium...my playlists are fine on the laptop but still says to upgrade? I don't know what to do as i don't want to be charged again for...
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Just tried to install Spotify but what a disappointment. The auto IP detection forced me to install the programm in German and worst of all I can get only German advertisements :(. My goal was to listen to Latin music and if possible commercials from...
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526 Views
1 replies
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