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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

775228 Views

18 replies

29 likes

  • 775228 Views
  • 18 replies
  • 29 likes

Solved!! Redeemed my card and I'm still not premium

Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten unlimited time and it seems my account is still "Free User". I can't redeem my...

Casual Listener

Hi, I redeemed my gift card and I got the "Your account has been credited with 3 months of premium". Even though I got this after I redeemed my card I still haven't gotten un...

hauta

Casual Listener

588 Views

2 replies

0 likes

Account
Premium
Subscription
  • 588 Views
  • 2 replies
  • 0 likes

Help

Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help

Newbie

Hi i have paid the £4.99 to listen to spotify and it will not let me listen to the music i have chosen plz help

Taylor

Community Legend

283 Views

1 replies

0 likes

Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Charged twice for spotify premium

My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page on spotify.com , it mentions I have paide only $9....

Newbie

My debit card has been charged twice with $9.99 each for spotify premium after my free trial ended. Why twice? I want spotify premium but shouldn't you guys charge per month? Also on my receipts page...

Taylor

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Hours

Why is it that my hours go down when I'm not even listening to music.

Newbie

Why is it that my hours go down when I'm not even listening to music.

Taylor

Community Legend

373 Views

1 replies

0 likes

Unlimited
  • 373 Views
  • 1 replies
  • 0 likes

Losing my devices

The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset? Please someone help.

Casual Listener

The more I log off the more devices I'm losing. I can't log back on to either my work iPad or iPhone or personal iPad? It says I'm no longer a premium member. Working fine on mac? Do I need to reset?...

Taylor

Community Legend

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Paid for spotify unlimited and my account status is still free

My subscription was recently cancelled because the card I was using to pay for spotify had expired. I subscribed to spotify again with my new card but my account was not upgraded and the account status still says I am using spotify free. This was 2 d...

Newbie

My subscription was recently cancelled because the card I was using to pay for spotify had expired. I subscribed to spotify again with my new card but my account was not upgraded and the account stat...

Taylor

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Offline mode

Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.

Newbie

Went online to download more music when tried to go back to offline mode it would not let me. It said I had to be a premium member which I am.

Taylor

Community Legend

310 Views

1 replies

0 likes

Premium
  • 310 Views
  • 1 replies
  • 0 likes

Wanted to get my premium subscription back and needed to change my payment and country details

I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would after that ask for new details, but no, it already...

Newbie

I was trying to change my country, then it said I need to update my payment details to do that. Clicked it, but then it took me to the part where I subscribe for premium, clicked it thinking it would...

Peter__

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Two accounts - need to cancel one but can't access it

Hi there I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it. However I also have an account created via my Facebook profile with the username ric_hem@hotmail.com - this has a £1...

Newbie

Hi there   I created a Spotify account back in 2009 with the password hemerada - this has a £5 subscription (Unlimited) attached to it.   However I also have an account created via ...

Peter__

Community Legend

373 Views

2 replies

0 likes

Unlimited
  • 373 Views
  • 2 replies
  • 0 likes

Spotify took money while having free premium

Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months! On my cradit cards website I can see that these two transaction have a happened within 5 ...

Regular

Hi, today I activated free premium on my account which expires on august 30th.. Later today I changed payment methods and spotify took the money for two months!   On my cradit cards w...

S3cret91

Regular

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Logged in on other devices

So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying to kick off is still logged in. I noticed you said y...

Regular

So after the three requests, starting on 6-9-13, everything is still logged in. To this day I have not had to relog into anything, not my phones, iPads or roku, which means the iPad that I'm trying t...

Robbie

Spotify Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Person at an internet Café deleted my playlists, are there any way to recover them?

Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time you're at [café name]". Is there any way for me or a ...

Casual Listener

Hi! I forgot to log out of spotify when I visited an internet café a couple of days ago. Today when I logged back in at home all my playlists was gone, except one that was named "Log out next time yo...

brainforest

Casual Listener

307 Views

2 replies

0 likes

  • 307 Views
  • 2 replies
  • 0 likes

spotify is in offline mode

i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song ????? I do not know how it happened, but more important how to get it online again ???? please your...

Newbie

i use ony 1 device with spotify I have a free profile subscription. For what ever reason, it is showing now being offline , wehn trying to play a song  ????? I do not know how it happened,...

Peter__

Community Legend

404 Views

2 replies

0 likes

  • 404 Views
  • 2 replies
  • 0 likes

Solved!! Activity feed not showing up

its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?

Newbie

its totally blank- I cant see any of my FB freinds anymore but Im logged in with FB?

Peter__

Community Legend

4852 Views

4 replies

1 likes

  • 4852 Views
  • 4 replies
  • 1 likes

Facebook removed spotify gone

ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zijn weg. ik kan wel een nieuw Unlilited abbonnement ...

Newbie

ik heb een Unlimited abbonement betaal maandelijks maar omdat ik facebook verwijderd heb ben ik alles kwijt.Ik heb een nieuw wachtwoord aangemaakt maar heb nu de gratis versie en alle speellijsten zi...

Peter__

Community Legend

501 Views

2 replies

0 likes

Account
  • 501 Views
  • 2 replies
  • 0 likes

Multiple Charges

I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why did it charged me two more times when I was already p...

Newbie

I recently started my subscription to Spotify. I had one transaction of $9.99 that paid me up through July 6. I logged back into my account, and I was then charged not once but two MORE times! Why di...

Joe

Community Legend

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

New phone, can I log out on the old one?

Hello, My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log out my old iPhone?

Newbie

Hello,   My iPhone didn't work anymore so I get a new one. But I was still logged in at my old phone when I get the new one. Now I can't log in on my new phone to Spotify. Can I log ou...

Taylor

Community Legend

607 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 607 Views
  • 1 replies
  • 0 likes

Solved!! Not getting 10 hours a month

Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why? Any help would be much appreciated. Cheers

Casual Listener

Hi, I've been waiting for over a couple of months now for my FREE 10 hours to top up again but is doesn't seem to be getting updated for some reason. Any ideas why?    Any help would be...

meahtenoha

Spotify

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

Need help with Radio Stations listed on my account.

For some strange reason I have a radio station (artist) listed on my account that I did NOT choose myself!? How can I remove this artist/radio station (and "similar artists" from my account? I find the music very offensive since it contains "explicit...

Casual Listener

For some strange reason I have a radio station (artist) listed on my account that I did NOT choose myself!? How can I remove this artist/radio station (and "similar artists" from my account? I find t...

greydogsma

Casual Listener

1130 Views

2 replies

0 likes

  • 1130 Views
  • 2 replies
  • 0 likes