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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781593 Views

18 replies

29 likes

  • 781593 Views
  • 18 replies
  • 29 likes

Can't login to Account.

Hi, I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm getting email from that my subscription is going to end. I've tried ...

Regular

Hi,   I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm gettin...

Cirius

Regular

802 Views

8 replies

0 likes

Account
Login
  • 802 Views
  • 8 replies
  • 0 likes

My premium dissapeared - Android

Hello, On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that my subscription is valid until November. Right now my spotify o...

Regular

Hello,   On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that m...

Joe

Community Legend

512 Views

7 replies

0 likes

Account
Premium
  • 512 Views
  • 7 replies
  • 0 likes

I cannot change my payment methods.

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oops! Something went wrong, please try again or check out o...

Newbie

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oop...

Sam

Spotify

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

Purchase is currently not available

Hi there I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here can help me out. Cheers Ian

Newbie

Hi there   I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here c...

Sam

Spotify

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Refund?

Hello everyone I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u guys thought

Casual Listener

Hello everyone   I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u g...

Sam

Spotify

897 Views

5 replies

0 likes

  • 897 Views
  • 5 replies
  • 0 likes

Redeem

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Casual Listener

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Sam

Spotify

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Facebook Login Issue

So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours free trial, and that all of my music/playlists/settings are...

Visitor

So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours fr...

Sam

Spotify

690 Views

4 replies

0 likes

  • 690 Views
  • 4 replies
  • 0 likes

Obtain a Spotify username and password is not sending the E-Mail with Password

During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to do?

Visitor

During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to...

Taylor

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

offline help

My playlist only downloaded half of my songs and I can't get it to download the rest. I even tried to reinstall the app. Please help!!

Casual Listener

My playlist only downloaded half of my songs and I can't get it to download the rest. I even tried to reinstall the app. Please help!!

Joe

Community Legend

575 Views

5 replies

0 likes

Premium
  • 575 Views
  • 5 replies
  • 0 likes

user name and password or login

hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why??? 2 tging is, that I'm trying set up my ampyfire - conected to internet - with spotify and giving the same login and pas...

Newbie

hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why???   2 tging is, that I'm trying set up my ampyfire - conec...

Sam

Spotify

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

Right picture but wrong name!

Hi! I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile picture and are now using my moms name and picture. I have bee...

Visitor

Hi!   I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile ...

Taylor

Community Legend

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Facebook deactivation takes away what I PAY for!!!

Hello. I am extremely frustrated because I have to legally (in the bylaws of sorority recruitment) deactivate my Facebook until September. I PAY for spotify premium and I use it daily on my phone, but deactivating Facebook takes away WHAT I PAY FOR. ...

Newbie

Hello. I am extremely frustrated because I have to legally (in the bylaws of sorority recruitment) deactivate my Facebook until September. I PAY for spotify premium and I use it daily on my phone, bu...

Sam

Spotify

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Multiiple charges: three times a month since APRIL

I have been getting 2-3 charges A MONTH since I started using spotify in APRIL. I am unable to fill out the contact for because it wont let me type a message or SEND the complaint. Not sure what to do at this point so I cancelled my subscription and ...

Casual Listener

I have been getting 2-3 charges A MONTH since I started using spotify in APRIL.  I am unable to fill out the contact for because it wont let me type a message or SEND the complaint.  Not su...

Adam

Roadie

947 Views

7 replies

0 likes

Account
  • 947 Views
  • 7 replies
  • 0 likes

Spotify iPhone App Wrong Trial

The Spotify iPhone app is saying that my trial has ended or that there are 21 days left to my trial when I have Spotify Premium and I pay $10 a month. SOMEBODY FIX THIS ANNOYING THING! I have tried to re-install and re-login but that doesnt work!

Roadie

The Spotify iPhone app is saying that my trial has ended or that there are 21 days left to my trial when I have Spotify Premium and I pay $10 a month. SOMEBODY FIX THIS ANNOYING THING! I have tried t...

Peter__

Community Legend

4374 Views

21 replies

0 likes

  • 4374 Views
  • 21 replies
  • 0 likes

I'm a spotify premium member but my mobile device says 30 days is up

I have been a premium member for quite some time, but today I got a message on my mobile device that my 30 day trial is up and my playlists are no longer available offline. My last supscription payment was made on 7/22/13.

Newbie

I have been a premium member for quite some time, but today I got a message on my mobile device that my 30 day trial is up and my playlists are no longer available offline.  My last supscription...

Taylor

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Why cant i buy a gift card?

Im from New Zealand and want to buy my friends Spotify premium for their wedding present. When i go to the page, it says that the gift cards are unavailable in my country?? Why do you make it hard for me to give you my money for a full year of premum...

Casual Listener

Im from New Zealand and want to buy my friends Spotify premium for their wedding present.   When i go to the page, it says that the gift cards are unavailable in my country??   Why do y...

Richard

Community Legend

1443 Views

11 replies

0 likes

  • 1443 Views
  • 11 replies
  • 0 likes

Recover deleted playlist

Please help me recover deleted playlist.

Newbie

Please help me recover deleted playlist.

Joe

Community Legend

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Cannot get spotify in my I-phone

Hi, I cannot get spotify in my I-phone. I have got Spotify premium but I only got 48 hours in my I-phone. How do I solve this? Best, Mikael

Newbie

Hi,   I cannot get spotify in my I-phone. I have got Spotify premium but I only got 48 hours in my I-phone. How do I solve this?   Best, Mikael

Joe

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Merging Facebook account and Spotify account

Hello, there. Now, let me just explain the title because it would be weird if I wrote the title anything else. It should really be "Merging Facebook Spotify-account and Spotify account", lol. Here's my issue = When I first downloaded Spotify on my ce...

Visitor

Hello, there. Now, let me just explain the title because it would be weird if I wrote the title anything else. It should really be "Merging Facebook Spotify-account and Spotify account", lol. H...

Joe

Community Legend

1555 Views

1 replies

2 likes

Account
  • 1555 Views
  • 1 replies
  • 2 likes

Problems with subscription

I pay for the premium subscription and Spotify is acting like it is a free subscription. I can't play stuff offline. This has been the case for the past 3 months. How is this possible?

Newbie

I pay for the premium subscription and Spotify is acting like it is a free subscription. I can't play stuff offline. This has been the case for the past 3 months.  How is this possible?

Joe

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes