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Updating payments via paypal and customer service

Hi all. I got the yellow bar at the top of my spotify for a paypal payment being missed. I added funds to the account, but I cannot see any way to get the payment processed before the account gets switched. Additionally, there is no clear contact met...

Newbie

Hi all.  I got the yellow bar at the top of my spotify for a paypal payment being missed.  I added funds to the account, but I cannot see any way to get the payment processed before the...

Peter__

Community Legend

297 Views

1 replies

0 likes

Premium
  • 297 Views
  • 1 replies
  • 0 likes

Spotify included in mobile firm.

Help. Do i miss all MY playlists with spotify premium now when i quit the deal with spotify included in the mobile phone. How can i pay direct and keep MY old playlists. Can i keep same username and passworld?

Newbie

Help. Do i miss all MY playlists with spotify premium now when i quit the deal with spotify included in the mobile phone. How can i pay direct and keep MY old playlists. Can i keep same username and ...

Joe

Community Legend

382 Views

2 replies

0 likes

Account
  • 382 Views
  • 2 replies
  • 0 likes

Canceling Facebook, but still want to use Spotify.

I have deleted my Facebook account. When I log into Spotify it reactivates it. I do not want to reactivate the Facebook account, and I am not a premium user on Spotify. I initially set up my Spotify with just an email address and not through Facebook...

Visitor

I have deleted my Facebook account. When I log into Spotify it reactivates it. I do not want to reactivate the Facebook account, and I am not a premium user on Spotify. I initially set up my Spotify ...

Richard

Community Legend

1514 Views

11 replies

0 likes

  • 1514 Views
  • 11 replies
  • 0 likes

All of my playlists are gone

Where is all of my playlists ? Logged in today, and all of them where gone...

Casual Listener

Where is all of my playlists ? Logged in today, and all of them where gone... 

kevinaber

Casual Listener

461 Views

2 replies

0 likes

Account
  • 461 Views
  • 2 replies
  • 0 likes

Accidentally deleted my playlist

Hi, I accidently deleted My playlist. I hope you can help me please. The playlist was called noname. It was My favorite list, tanks / Madelene

Casual Listener

Hi, I accidently deleted My playlist. I hope you can help me please. The playlist was called noname. It was My favorite list, tanks / Madelene

Peter__

Community Legend

494 Views

4 replies

0 likes

Account
Subscription
  • 494 Views
  • 4 replies
  • 0 likes

Refund on subscription

I signed up for a free trial but only used it a few times and forgot to cancel the subscription. I haven't used the account since the payment and I would like my money back as I really don't want to use it. What can I do?

Newbie

I signed up for a free trial but only used it a few times and forgot to cancel the subscription. I haven't used the account since the payment and I would like my money back as I really don't want to ...

Peter__

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Album deleted without notice

I have made a support request ref:_00DD0pxIW._500D0QrSZc:ref a while back. It is about an album by "Beats me" called "Dream away". It was published in May 2013 and was deleted a month later. Now there are already 15 albums available on Spotify by Bea...

Newbie

I have made a support request   ref:_00DD0pxIW._500D0QrSZc:ref   a while back. It is about an album by "Beats me" called "Dream away". It was published in May 2013 and was deleted a...

Peter__

Community Legend

765 Views

1 replies

0 likes

Premium
  • 765 Views
  • 1 replies
  • 0 likes

problem with my subscriptions

Hi, I seem to be converted back to a basic package when I pay for unlimited. This needs to be fixed, How?

Newbie

Hi, I seem to be converted back to a basic package when I pay for unlimited.   This needs to be fixed, How?

Peter__

Community Legend

371 Views

1 replies

0 likes

Unlimited
  • 371 Views
  • 1 replies
  • 0 likes

Facebook login

I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot open it. I've checked my settings and everything seem...

Casual Listener

I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot op...

Peter__

Community Legend

927 Views

5 replies

0 likes

  • 927 Views
  • 5 replies
  • 0 likes

I am using spotify free - why was my account charged twice? How did you get my payment info?

Help: When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie ([Snip-Email(Privacy)-Peter]) <>

Newbie

Help:   When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie...

Peter__

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Won't send email our connect through facebook

I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist

Casual Listener

I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist

Peter__

Community Legend

613 Views

3 replies

0 likes

Login
Premium
  • 613 Views
  • 3 replies
  • 0 likes

Emails

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

Visitor

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

Adam

Roadie

1030 Views

8 replies

0 likes

Premium
  • 1030 Views
  • 8 replies
  • 0 likes

When can we expect a method of disconnecting from facebook with accounts made USING facebook?

Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Spotify account.I think you guys at HQ really need to...

Newbie

Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Sp...

Peter__

Community Legend

554 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 554 Views
  • 2 replies
  • 0 likes

Solved!! Spotify premium gift code.

Hi guys. I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate the code? If no , can i activate the code when the account is sp...

Casual Listener

Hi guys.   I got a e-card gift code for 12 months and at the moment i'm still using unlimited (16 days left) , can i transfer these 16 days in to 8 days without paying monthly to activate th...

Wptm

Casual Listener

2158 Views

5 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 2158 Views
  • 5 replies
  • 0 likes

Can't login to Account.

Hi, I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm getting email from that my subscription is going to end. I've tried ...

Regular

Hi,   I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm gettin...

Cirius

Regular

1055 Views

8 replies

0 likes

Account
Login
  • 1055 Views
  • 8 replies
  • 0 likes

My premium dissapeared - Android

Hello, On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that my subscription is valid until November. Right now my spotify o...

Regular

Hello,   On Friday I've won a 3 month premium subscription from a Spotify Poland in a contest. I used the code and even got a receipt to my e-mail. The account on the site was showing that m...

Joe

Community Legend

705 Views

7 replies

0 likes

Account
Premium
  • 705 Views
  • 7 replies
  • 0 likes

I cannot change my payment methods.

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oops! Something went wrong, please try again or check out o...

Newbie

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oop...

Sam

Spotify

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Purchase is currently not available

Hi there I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here can help me out. Cheers Ian

Newbie

Hi there   I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here c...

Sam

Spotify

675 Views

2 replies

0 likes

  • 675 Views
  • 2 replies
  • 0 likes

Refund?

Hello everyone I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u guys thought

Casual Listener

Hello everyone   I just got Spotify Premium today and i dont like it, do you think they will give me a refund ? i have contacted their support team asking them .but i wanted to hear what u g...

Sam

Spotify

1136 Views

5 replies

0 likes

  • 1136 Views
  • 5 replies
  • 0 likes

Redeem

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Casual Listener

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Sam

Spotify

675 Views

2 replies

0 likes

  • 675 Views
  • 2 replies
  • 0 likes