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I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]
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Start a topicI just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]
Casual Listener
I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]
Joe
Community Legend
405 Views
2 replies
0 likes
Please can you reset my devices for me as I have replaced my phone. cheers
Casual Listener
Please can you reset my devices for me as I have replaced my phone. cheers
Greg
Roadie
298 Views
1 replies
0 likes
Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is incorrect. I have tried changing my facebook password and trying to lo...
Casual Listener
Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is inc...
1280816483
Casual Listener
1592 Views
1 replies
0 likes
My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
Casual Listener
My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
Joe
Community Legend
581 Views
3 replies
0 likes
When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of China" and "Diamonds" is 2nd even though it has 64,771,104 more l...
Newbie
When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of Chi...
Joe
Community Legend
1113 Views
1 replies
3 likes
I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a live listing, then. Question is, how often does tha...
Roadie
I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a ...
chrisiverson
Newbie
2427 Views
3 replies
0 likes
I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw records, and now you took it back. That's how it looks...
Regular
I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw rec...
sowa
Regular
1293 Views
4 replies
0 likes
Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there. But if I click a link on their website I can find...
Casual Listener
Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there...
Amii
Casual Listener
769 Views
3 replies
0 likes
I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. ...
Casual Listener
I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Faceboo...
meahtenoha
Spotify
9293 Views
85 replies
2 likes
I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...
Visitor
I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission o...
Adam
Roadie
1110 Views
1 replies
1 likes
i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no change.
Newbie
i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no c...
Adam
Roadie
405 Views
1 replies
0 likes
I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says that the mail has been send to my email adress. I neve...
Newbie
I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says tha...
casanunda
Regular
1547 Views
12 replies
0 likes
Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this post. Does not work.
Casual Listener
Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this...
jXales
Newbie
1324 Views
3 replies
0 likes
I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my shuffle on. Isn't there a way to really sort your ...
Visitor
I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my...
Joe
Community Legend
531 Views
1 replies
2 likes
Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spotify account name is the same as my facebook account ...
Newbie
Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spoti...
Joe
Community Legend
354 Views
1 replies
0 likes
I signed up for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone. Now my creditcard details are back and spotify have stolen 99 SKR from my account. HOW CAN I...
Music Fan
I signed up for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone. Now my creditcard ...
Robbie
Spotify Legend
3593 Views
21 replies
0 likes
Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username
Newbie
Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username
Robbie
Spotify Legend
533 Views
1 replies
0 likes
Hi everyone!I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for online payments... I have always paid by that on any webs...
Casual Listener
Hi everyone! I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for onl...
Robbie
Spotify Legend
410 Views
1 replies
0 likes
I just finished my trial on spotify , I wouldlike to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
Newbie
I just finished my trial on spotify , I would like to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
Robbie
Spotify Legend
370 Views
1 replies
0 likes
Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something with my local music ????? I hope you can solve it for me, Kind...
Regular
Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something ...
hansplas8
Regular
493 Views
2 replies
0 likes