Please reset my devices
Please can you reset my devices for me as I have replaced my phone. cheers
Please can you reset my devices for me as I have replaced my phone. cheers
Roadie
313 Views
1 replies
0 likes
- 313 Views
- 1 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
This is content that is no longer relevant
Can't log in to spotify on PC with my facebook login details
Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is incorrect. I have tried changing my facebook password and trying to lo...
Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is inc...
Casual Listener
1616 Views
1 replies
0 likes
- 1616 Views
- 1 replies
- 0 likes
My Facebook account was disabled
My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
Community Legend
628 Views
3 replies
0 likes
Account
- 628 Views
- 3 replies
- 0 likes
Popular songs not in order
When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of China" and "Diamonds" is 2nd even though it has 64,771,104 more l...
When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of Chi...
Community Legend
1162 Views
1 replies
3 likes
- 1162 Views
- 1 replies
- 3 likes
Solved!! "I've Been Listening To" Artists: how often do they update?
I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a live listing, then. Question is, how often does tha...
I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a ...
Newbie
2484 Views
3 replies
0 likes
- 2484 Views
- 3 replies
- 0 likes
Polish Premium/Unlimited what for?
I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw records, and now you took it back. That's how it looks...
I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw rec...
Regular
1333 Views
4 replies
0 likes
- 1333 Views
- 4 replies
- 0 likes
Friends playlists
Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there. But if I click a link on their website I can find...
Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there...
Casual Listener
809 Views
3 replies
0 likes
- 809 Views
- 3 replies
- 0 likes
Facebook and spotify accounts delinked
I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. ...
I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Faceboo...
Spotify
9609 Views
85 replies
2 likes
- 9609 Views
- 85 replies
- 2 likes
I left Facebook and Spotify wiped my entire profile clean
I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...
I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission o...
Roadie
1126 Views
1 replies
1 likes
Facebook
- 1126 Views
- 1 replies
- 1 likes
I have been charged for premium but subscription status still free.
i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no change.
i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no c...
Roadie
418 Views
1 replies
0 likes
- 418 Views
- 1 replies
- 0 likes
Solved!! I've sent a mail to receive my password for my devices, but the mail never arrives.
I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says that the mail has been send to my email adress. I neve...
I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says tha...
Regular
1629 Views
12 replies
0 likes
- 1629 Views
- 12 replies
- 0 likes
Solved!! Spotify Premium on Mac - Trial on iPhone - HELP!
Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this post. Does not work.
Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this...
Newbie
1370 Views
3 replies
0 likes
- 1370 Views
- 3 replies
- 0 likes
Not sure if this is the right forum but please fix your artists!
I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my shuffle on. Isn't there a way to really sort your ...
I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my...
Community Legend
556 Views
1 replies
2 likes
- 556 Views
- 1 replies
- 2 likes
I disconnected my account from facebook and lost all my playlists.
Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spotify account name is the same as my facebook account ...
Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spoti...
Community Legend
374 Views
1 replies
0 likes
- 374 Views
- 1 replies
- 0 likes
SPOTIFY STOLE MONEY FROM ME
I signed up for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone. Now my creditcard details are back and spotify have stolen 99 SKR from my account. HOW CAN I...
I signed up for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone. Now my creditcard ...
Spotify Legend
3842 Views
21 replies
0 likes
- 3842 Views
- 21 replies
- 0 likes
Change username?
Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username
Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username
Spotify Legend
563 Views
1 replies
0 likes
- 563 Views
- 1 replies
- 0 likes
Payment problems
Hi everyone!I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for online payments... I have always paid by that on any webs...
Hi everyone! I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for onl...
Spotify Legend
435 Views
1 replies
0 likes
- 435 Views
- 1 replies
- 0 likes
after my trial
I just finished my trial on spotify , I wouldlike to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
I just finished my trial on spotify , I would like to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
Spotify Legend
389 Views
1 replies
0 likes
- 389 Views
- 1 replies
- 0 likes
Favorites are wrong
Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something with my local music ????? I hope you can solve it for me, Kind...
Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something ...
Regular
525 Views
2 replies
0 likes
- 525 Views
- 2 replies
- 0 likes
Deleted Facebook account, now I cannot access Spotify
Hi All I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Facebook deatail are now invalid. I am still been changed for the the account. ...
Hi All I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Fa...
Spotify Legend
994 Views
5 replies
0 likes
- 994 Views
- 5 replies
- 0 likes