Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

I get commercials - why am I downgraded from Premium?

I just checked my account overview and it says that I get Spotify Free. Until now, I have been paying for Spotify Premium to avoid the commercials. I get them now. I didn't stop my subscription to Spotify Premium What went wrong? It's urgent, I HATE ...

Newbie

    I just checked my account overview and it says that I get Spotify Free. Until now, I have been paying for Spotify Premium to avoid the commercials. I get them now. I didn't stop my ...

Jamie

Spotify Legend

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Solved!! Deleted Facebook account, is Spotify automatically deleted too?

I signed up for my free month of premium spotify but a few weeks in i deleted my facebook. I just wanted to make sure that my Spotify account was deleted as well. I can't login to my Spotify account because it was connected to Facebook so there's rea...

Newbie

I signed up for my free month of premium spotify but a few weeks in i deleted my facebook. I just wanted to make sure that my Spotify account was deleted as well. I can't login to my Spotify account ...

Peter__

Community Legend

6619 Views

5 replies

0 likes

  • 6619 Views
  • 5 replies
  • 0 likes

Upgrade not working Re installed and logged in and out. Still broke

I have followed the instructions to re install spotify and re log in to fix the problem with purchasing premium and not being able to use it. I have done the guided instructions but its still not working and still cant access music on my phone

Casual Listener

I have followed the instructions to re install spotify and re log in to fix the problem with purchasing premium and not being able to use it. I have done the guided instructions but its still not...

Peter__

Community Legend

705 Views

4 replies

1 likes

  • 705 Views
  • 4 replies
  • 1 likes

I can't access My play lists

Hi, i uppdaterad My spotify account today as My old creditcard had expired. Now i can't access My playlists. What to do?

Visitor

Hi, i uppdaterad My spotify account today as My old creditcard had expired. Now i can't access My playlists. What to do?

Sam

Spotify

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Solved!! just upgraded to unlimited and still 0 minutes

Hi I just upgraded to unlimited and I'm still stuck with 0 minutes. I have tried logging in and out, but nothing changes. I received the confirmation that the upgrade was succesful and it is also visible in my account info... however still no access ...

Casual Listener

Hi I just upgraded to unlimited and I'm still stuck with 0 minutes. I have tried logging in and out, but nothing changes. I received the confirmation that the upgrade was succesful and it is also...

Katiaa

Casual Listener

1188 Views

5 replies

0 likes

  • 1188 Views
  • 5 replies
  • 0 likes

Solved!! Cuenta Premium de mentira!!

Hola, he hecho la compra de la cuenta Premium. En la web me dice que todo está bien, pero en el Soft me dice como si fuera una cuenta Free poniéndome '0 minutos'. Estoy usando Mac, he probado a borrar la aplicación 5 veces, pero nada. Realmente aunqu...

Casual Listener

Hola, he hecho la compra de la cuenta Premium. En la web me dice que todo está bien, pero en el Soft me dice como si fuera una cuenta Free poniéndome '0 minutos'. Estoy usando Mac, he probado a borra...

lytedesign

Casual Listener

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes

Upgrade Problem

Hi, I have upgraded my account to unlimited. But spotify still says, that I have used the time limit for this month. I have already received a copy of the receipt. thanks for your help Nadine

Newbie

Hi, I have upgraded my account to unlimited. But spotify still says, that I have used the time limit for this month. I have already received a copy of the receipt.   thanks for your help ...

Meeshieb

Casual Listener

1085 Views

6 replies

0 likes

  • 1085 Views
  • 6 replies
  • 0 likes

HELP PLEASE

i deleted mi facebook n mi spotify account deleted n im payin for wat someone help me plz

Newbie

i deleted mi facebook n mi spotify account deleted n im payin for wat someone help me plz

Sam

Spotify

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Can't Sync Local Files Between Computers

Why can't local files be synced across computers using the same account? If I can't do this then I'm probably going to drop my spotify subscription for something that will let me do this.

Casual Listener

Why can't local files be synced across computers using the same account?  If I can't do this then I'm probably going to drop my spotify subscription for something that will let me do this.

benmbrennan

Casual Listener

926 Views

4 replies

0 likes

  • 926 Views
  • 4 replies
  • 0 likes

Solved!! Different country subscriptions with Unlimited

Hi, I have a question. I already know that with the premium subscription you can pay it from any bank "nationality" and use you account abroad, but what happens with unlimited subscription? If I get the unlimited subscription with a spanish bank acco...

Casual Listener

Hi, I have a question.   I already know that with the premium subscription you can pay it from any bank "nationality" and use you account abroad, but what happens with unlimited subscription...

chastelain

Casual Listener

698 Views

2 replies

0 likes

  • 698 Views
  • 2 replies
  • 0 likes

Taken full years x 12 premium payments of £119.99 from bank not £9.99 and now downgraded me to FREE

Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me to free not premium!! can someone come back to me pl...

Newbie

Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me t...

Adam

Roadie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Deactivated Facebook and subscription automatically changed.

I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new user. I have emailed spotify and no one has gotten in...

Visitor

I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new us...

kattagory

Casual Listener

599 Views

4 replies

0 likes

  • 599 Views
  • 4 replies
  • 0 likes

Solved!! Reset

Can you reset all my devices too please??

Casual Listener

Can you reset all my devices too please??

MikeyB

Community Legend

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

E-mail already in use, serious issue.

First time on Spotify today, excited to give it a try... only my email was already in use. What I found is that someone had setup an account and used my email address. So, I reset the password and logged in... which confirmed beacuse it was totally n...

Newbie

First time on Spotify today, excited to give it a try... only my email was already in use.    What I found is that someone had setup an account and used my email address. So, I reset th...

MikeyB

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Payment Failed, Someone please help me

Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country is set as USA and my Facebook name and Paypal name...

Visitor

Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country...

user-removed

Not applicable

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

2 accounts, 1 facebook 1 email

when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tracks are gone. how can i get back all the music i h...

Newbie

when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tr...

Peter__

Community Legend

934 Views

2 replies

1 likes

  • 934 Views
  • 2 replies
  • 1 likes

Solved!! Facebook and Spotify account mix-up

So, I've got a pretty wierd problem. A few days some friends of mine saw that I was listening to some music I wouldn't normally do via the facebook integration. I logged in to check since I was not, in fact, listening to music through spotify at all....

Newbie

So, I've got a pretty wierd problem. A few days some friends of mine saw that I was listening to some music I wouldn't normally do via the facebook integration. I logged in to check since I was not, ...

Peter__

Community Legend

12585 Views

36 replies

0 likes

  • 12585 Views
  • 36 replies
  • 0 likes

HELP - Disconnect Facebook!

This has been agonizingly painful. I couldn't find a support email or number for spotify, so FINALLY i guess I can ask this question to SOMEONE(?) who can help? I want to deactivate my facebook account I can't do that if I want to continue to login t...

Regular

This has been agonizingly painful. I couldn't find a support email or number for spotify, so FINALLY i guess I can ask this question to SOMEONE(?) who can help?   I want to deactivate my f...

Peter__

Community Legend

1547 Views

9 replies

0 likes

  • 1547 Views
  • 9 replies
  • 0 likes

Free trial? THEN WHY WAS I JUST CHARGED?

So I thought I'd try Spotify Premium for the first time, as there's a free trial. I just signed up to it, checked my PayPal and been charged £9.99!!! How can I get this money back? Needless to say it'll be cancelled straight away!

Newbie

So I thought I'd try Spotify Premium for the first time, as there's a free trial. I just signed up to it, checked my PayPal and been charged £9.99!!!   How can I get this money back? &nbsp...

Peter__

Community Legend

887 Views

4 replies

0 likes

  • 887 Views
  • 4 replies
  • 0 likes

Email notification settings continually reset

I've set my email settings to "Never" several times in the past few weeks (and saved my profile), but I inevitably find an email in my inbox informing me of "X artists I may like." When I check my settings again, they have reset to "Immediately." Is ...

Casual Listener

I've set my email settings to "Never" several times in the past few weeks (and saved my profile), but I inevitably find an email in my inbox informing me of "X artists I may like."  When I check...

Adam

Roadie

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes