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Paying for premium yet i havent subscribed

My bank account was debited with the £10 for premium yet i dont use the premium and never have. It says my account is free and no receipts are listed and no payments are due or listed......yet they're still trying my bank

Casual Listener

My bank account was debited with the £10 for premium yet i dont use the premium and never have. It says my account is free and no receipts are listed and no payments are due or listed......yet they'...

Adam

Roadie

373 Views

1 replies

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I paid for Premium but it dosent work!

I paid for premium as it says in the topic. But when I open my spotify it says that I havent. And when i login to my account through the web to look at my payments it shows that I actually did pay and that I do have premium. So why cant I listen to m...

Casual Listener

I paid for premium as it says in the topic. But when I open my spotify it says that I havent. And when i login to my account through the web to look at my payments it shows that I actually did pay an...

Adam

Roadie

496 Views

3 replies

0 likes

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Upgrade issue

I upgraded my account this morning and I am still unable to log on as a premium user. I have tried all steps except for D activate and reactivate my account as I don't want to be charged twice, Can you please assist as I would like to listen to my pl...

Newbie

I upgraded my account this morning and I am still unable to log on as a premium user. I have tried all steps except for D activate and reactivate my account as I don't want to be charged twice, Can y...

Adam

Roadie

327 Views

1 replies

0 likes

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Wrong information in account

Hi! In my account it says that I have spotify for free. But money has been drawn from my bankaccount (I ordered it) for two months now. Anyway I don´t want to continue having the premiumversion, i like the freeversion instead since I didn´t use iSpot...

Visitor

Hi!   In my account it says that I have spotify for free. But money has been drawn from my bankaccount (I ordered it) for two months now.   Anyway I don´t want to continue having th...

Adam

Roadie

356 Views

1 replies

0 likes

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Followers gone?

Hey there. Logged in today and noticed that my Activity bar was empty, I had nobody followed and lost all followers too. What happened? When I check the notifications it still says people followed me a few days ago but my profile says I have no follo...

Regular

Hey there. Logged in today and noticed that my Activity bar was empty, I had nobody followed and lost all followers too. What happened? When I check the notifications it still says people followed ...

AndyOHart

Regular

2105 Views

10 replies

0 likes

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code redeem problems

I'm not sure if this has been here earlier, but I redeemed my code in spotify and I still can't listen to music trough my phone (samsung galaxy mini). Any help? I bought the 6 months unlimited and I'm getting really frustrated since I've tried everyt...

Casual Listener

I'm not sure if this has been here earlier, but I redeemed my code in spotify and I still can't listen to music trough my phone (samsung galaxy mini). Any help? I bought the 6 months unlimited and I'...

Robbie

Spotify Legend

421 Views

1 replies

0 likes

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Solved!! Can't change my email

Hi, I just started using Spotify again, and I noticed that my profile still has my old email.I tried to change it, but it wouldn't let me, it said that it was already in use. So then I tried to reset my password, but got this message: http://i.imgur....

Newbie

Hi,   I just started using Spotify again, and I noticed that my profile still has my old email. I tried to change it, but it wouldn't let me, it said that it was already in use.   So t...

Robbie

Spotify Legend

1317 Views

4 replies

1 likes

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how long does it take for one account to be deleted

I've been wanting this resolved hours ago, this is ridiculous. I just want my account deleted, and I've been waiting around for hours.

Visitor

I've been wanting this resolved hours ago, this is ridiculous. I just want my account deleted, and I've been waiting around for hours. 

Robbie

Spotify Legend

5235 Views

1 replies

0 likes

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Downloading music

About a month or so ago I redeemed a £30 gift card and chose to have it as download credit rather than subscription. I can't work out how to use them, and when I've been searching for help I found an FAQ stating that spotify are no longer doing downl...

Newbie

About a month or so ago I redeemed a £30 gift card and chose to have it as download credit rather than subscription. I can't work out how to use them, and when I've been searching for help I found an...

Robbie

Spotify Legend

358 Views

1 replies

0 likes

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Solved!! Change log in for spotify acount instead of facebook log in?

Hello, i dont want to make the facebook log in anymore. Can someone help me to have the option to make a direct log in in spotify? Thanks, David Franco

Casual Listener

Hello, i dont want to make the facebook log in anymore.   Can someone help me to have the option to make a direct log in in spotify?   Thanks, David Franco

waage

Newbie

999 Views

4 replies

0 likes

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Deleted playlist

Hi! I just deleted my daughter's "liked from radio playlist".Is there any way I can get it back??

Casual Listener

Hi! I just deleted my daughter's "liked from radio playlist".Is there any way I can get it back??

Robbie

Spotify Legend

437 Views

2 replies

0 likes

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Solved!! Imported songs

I added songs that didn't exist on Spotify from my Local Files to my playlists. Can other people search the them now that I imported them?

Casual Listener

I added songs that didn't exist on Spotify from my Local Files to my playlists. Can other people search the them now that I imported them?

Robbie

Spotify Legend

615 Views

1 replies

0 likes

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Accidentally redeemed subscription code

I was gifted a year of Spotify but am already a paying subscriber. Because Spotify does not offer any kind of family plan, I wanted to set my partner up with the subscription so that we can both use Spotify at the same time without interrupting each ...

Newbie

I was gifted a year of Spotify but am already a paying subscriber.   Because Spotify does not offer any kind of family plan, I wanted to set my partner up with the subscription so that we ca...

Joe

Community Legend

402 Views

1 replies

0 likes

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Solved!! Premium Subscriber

Hi, I have subscribed to Spotify Premium for eight months now. I have been using it no problem on my BlackBerry, but I have never been able to get the Premium service on my PC It says that my account is a Free One and I dont get my playlists and I ge...

Casual Listener

Hi, I have subscribed to Spotify Premium for eight months now. I have been using it no problem on my BlackBerry, but I have never been able to get the Premium service on my PC It says that my account...

Joe

Community Legend

742 Views

3 replies

0 likes

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Disconnect from Facebook

Good day. I love Spotify, but hate the auto sync it does with facebook. Is there a way to disable this feature? I created my account using new data and the app reactivated my facebook account. I want the app but not the facebook. Please advise.

Newbie

Good day. I love Spotify, but hate the auto sync it does with facebook. Is there a way to disable this feature? I created my account using new data and the app reactivated my facebook account. I want...

Peter__

Community Legend

503 Views

1 replies

0 likes

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No Premium Account anymore

Hello, i have a premium account which is connected with my mobile nuber of the german t-mobile. Since yesterday i cant stream anymore because my account is now only a free account. Can you help me?

Regular

Hello, i have a premium account which is connected with my mobile nuber of the german t-mobile. Since yesterday i cant stream anymore because my account is now only a free account. Can you help me?

Darksunshine

Regular

827 Views

6 replies

0 likes

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My card does not work

My number on the card is [Snip-GiftCode-Peter] and it is for 3 Month and My inlog is krickan 11 I Will be so glad if you could fix it greatfull kristina

Casual Listener

My number on the card is [Snip-GiftCode-Peter] and it is for 3 Month and My inlog is krickan 11 I Will be so glad if you could fix it greatfull kristina

Peter__

Community Legend

466 Views

1 replies

0 likes

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Solved!! Spotify Album Download

Hello, Can someone please tell me why as a Premium Subscription customer I cannot download any music in the Spotify Catalog? Update - I seem to have had a lapse of memory and forgot I needed to copy to a Playlist first. I was using MOG which does not...

Roadie

Hello,   Can someone please tell me why as a Premium Subscription customer I cannot download any music in the Spotify Catalog?   Update - I seem to have had a lapse of memory and fo...

jimdennison

Casual Listener

40188 Views

5 replies

0 likes

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Solved!! How Do I?

This is a post where people can post "how do i?" questions for other users to answer. I've got one myself, which is how do i change my profile picture?

Regular

This is a post where people can post "how do i?" questions for other users to answer. I've got one myself, which is how do i change my profile picture?

Peter__

Community Legend

1139 Views

4 replies

1 likes

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  • 1 likes

Could i be logged out on all of my devices?

Someone is on my account that i left logged in and keeps pausing my music at work. It's driving me nuts! Could i please be logged out on all devices. Thanks!

Casual Listener

Someone is on my account that i left logged in and keeps pausing my music at work. It's driving me nuts! Could i please be logged out on all devices. Thanks!

Peter__

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes