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Music will not play

Hello, As of about 5 minutes ago all music will not play in either the application, the webbased version of Spotfy, or the mobile applications. I am saddened to see when trying to access your support pages the lack of any contact details, especially ...

Casual Listener

Hello,   As of about 5 minutes ago all music will not play in either the application, the webbased version of Spotfy, or the mobile applications.   I am saddened to see when trying ...

smelico

Community Legend

2201 Views

13 replies

2 likes

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Can iI create a new spotify account

I after speaking to Virgin Media about the problem which I posted here it seems there is a problem in regesting a premium to an existing account. So my question is can I set up a new spotify account with a new email address.

Regular

I after speaking to Virgin Media about the problem which I posted here it seems there is a problem in regesting a premium to an existing account.   So my question is can I set up a new spoti...

Peter__

Community Legend

612 Views

1 replies

0 likes

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  • 1 replies
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Hacked account

My account "ch4lle" have been hacked and I now have been charged for 1 year of spotify för 1188 swedish kronor. I have not aproved this and wish to cancel this and get my money back and my account disabled. /Charlie

Newbie

My account "ch4lle" have been hacked and I now have been charged for 1 year of spotify för 1188 swedish kronor. I have not aproved this and wish to cancel this and get my money back and my account di...

Peter__

Community Legend

408 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Catalogue abroad

Hello Is the available catalogue decided by IP address or by registered credit card address? So for example, if I live and use Spotify in the UK but would like the Swedish Spotify catalogue (and apps), can I use a Swedish credit card? As an ex-pat Sw...

Casual Listener

Hello   Is the available catalogue decided by IP address or by registered credit card address?  So for example, if I live and use Spotify in the UK but would like the Swedish Spotify ca...

Peter__

Community Legend

545 Views

1 replies

0 likes

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  • 0 likes

Red exclamation marks, offline mode withdrawn

Why not rather than error messages have solution messages. Spotify is hands down the worst software I currently use. After streaming problems I now have. 1. The inability to download for offline use with red exclamation marks appearing everywhere bot...

Music Fan

Why not rather than error messages have solution messages. Spotify is hands down the worst software I currently use.    After streaming problems I now have.   1. The inability ...

Peter__

Community Legend

2284 Views

3 replies

0 likes

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  • 3 replies
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Hacked premium account, changes email address, and unauthorised yearly payment taken

Hi, Please can you review case #00753490, it seems the email address that was linked to my account had changed to some random gmail account. I only noticed this when instead of my monthly subscription a whole yearly payment was taken. However I'm una...

Regular

Hi,   Please can you review case #00753490, it seems the email address that was linked to my account had changed to some random gmail account.  I only noticed this when instead of my mo...

Robbie

Spotify Legend

3771 Views

8 replies

0 likes

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Solved!! Not Reciving Password Reset Emails

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails t...

Casual Listener

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disab...

Robbie

Spotify Legend

1344 Views

6 replies

0 likes

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My spotify account is not working (can login though)

Hello. Just all of sudden i can't play music on my spotify account. It just stopped working for no reason.When i try to play a song, it's like the song does not try to load. I does not work in the webplayer either. What could be wrong? I'm very happy...

Casual Listener

Hello.   Just all of sudden i can't play music on my spotify account. It just stopped working for no reason.When i try to play a song, it's like the song does not try to load. I does not...

soduno

Casual Listener

3392 Views

25 replies

1 likes

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  • 25 replies
  • 1 likes

Keep getting same error message, cant play any songs

There is a problem with the connection with spotify. Please try again shortly (802)Every time I go to play a song I get the same error, spotify was working fine last night, woke up this morning and all I get is this error. I have tried everything, cl...

Casual Listener

There is a problem with the connection with spotify. Please try again shortly (802) Every time I go to play a song I get the same error, spotify was working fine last night, woke up this morning a...

uncycle

Casual Listener

1503 Views

11 replies

0 likes

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  • 11 replies
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Can't change country

Hi, everytime I open spotify I get a message saying that my country does not match the one set in my profile. The thing is, I was in the UK until a couple of months ago, and now I am in Portugal, and it worked in the UK because I had the country set ...

Visitor

Hi, everytime I open spotify I get a message saying that my country does not match the one set in my profile.    The thing is, I was in the UK until a couple of months ago, and now I am...

user-removed

Not applicable

537 Views

4 replies

0 likes

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Premium user > Change facebook account

Hello everyone, I'm a premium user and I need to change the way I login spotify. My account's connected to my old facebook account and I don't know how to change it without loose my playlists and my premium priviledges. Is there anyone that can help ...

Visitor

Hello everyone, I'm a premium user and I need to change the way I login spotify.   My account's connected to my old facebook account and I don't know how to change it without loose my play...

Peter__

Community Legend

406 Views

1 replies

0 likes

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Being charged monthly even though I canceled a long time ago!

There's an account I have and I don't remember the password to it. I think the account name is "Chroz" but I didn't connect it to a facebook. I believe this account is being charged monthly even though I canceled my premium trial immediately after se...

Casual Listener

There's an account I have and I don't remember the password to it. I think the account name is "Chroz" but I didn't connect it to a facebook. I believe this account is being charged monthly even thou...

chroze

Casual Listener

651 Views

5 replies

0 likes

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  • 5 replies
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Spotify 30 day free trial

Hello, I used the free trial premium for 1 month and saw today I was charged 50sd by paypal! How to do now to have this rectified? Thanks for your help and reply!

Newbie

Hello,   I used the free trial premium for 1 month and saw today I was charged 50sd by paypal! How to do now to have this rectified?   Thanks for your help and reply!   &...

Joe

Community Legend

372 Views

1 replies

0 likes

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  • 1 replies
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Free Spotify not working on Ipad

Hi, I set my dad up on Free Spotify as he is retired so can't take on a regular payment. He was happy to have the ads etc. This was 8 days ago and now all his playlists are showing as having zero content and saying that he needs to upgrade. He can't ...

Newbie

Hi,   I set my dad up on Free Spotify as he is retired so can't take on a regular payment.  He was happy to have the ads etc. This was 8 days ago and now all his playlists are showing a...

Liam

Community Legend

678 Views

1 replies

0 likes

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Facebook password

The spotify app is asking me to enter my facebook password directly into it. Is that a direct violation of the FB Terms of Service? They specifically say not to enter your FB password anywhere but FB.

Newbie

The spotify app is asking me to enter my facebook password directly into it.  Is that a direct violation of the FB Terms of Service?  They specifically say not to enter your FB password any...

Peter__

Community Legend

996 Views

5 replies

0 likes

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Wrong Profile Subscribed

Hey, This might sound lame, but I accidently membered the wrong Spotify profile. Is there anything I can do to transfer it to the right account?

Newbie

Hey,   This might sound lame, but I accidently membered the wrong Spotify profile. Is there anything I can do to transfer it to the right account?

Liam

Community Legend

437 Views

2 replies

0 likes

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  • 2 replies
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10 hours limit with a new account

Hello, I've had my profile up and running with facebook for around 1 ½ weeks but now I already have the 10 hours limit although I've read that this shouldn't be applied until you've been active for 6 months? Is there anything I can do about this?

Casual Listener

Hello, I've had my profile up and running with facebook for around 1 ½ weeks but now I already have the 10 hours limit although I've read that this shouldn't be applied until you've been active for...

Peter__

Community Legend

1678 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Mine doesn't work still

Can I have an email with how to fix premium on iphone 4 please?

Regular

Can I have an email with how to fix premium on iphone 4 please?

Peter__

Community Legend

1016 Views

7 replies

0 likes

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Solved!! downloading music

Hi all, I'm on spotify for a day now, and I have a quation. I've a premium account, and I want to download some songs. now, when I'm clicking at download a pop-up screen appears: do you want to buy this songs? do I've to pay again fot this song? or i...

Newbie

Hi all,   I'm on spotify for a day now, and I have a quation.   I've a premium account, and I want to download some songs. now, when I'm clicking at download a pop-up screen appears...

Joe

Community Legend

2591 Views

6 replies

1 likes

  • 2591 Views
  • 6 replies
  • 1 likes