PROBLEMS
I got premium Spotify this past week and it should be able to play offline but won't! It says Available offline but I think I messed up because I went for whole albums.. do I need to sync track by track?
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Start a topicI got premium Spotify this past week and it should be able to play offline but won't! It says Available offline but I think I messed up because I went for whole albums.. do I need to sync track by track?
Newbie
I got premium Spotify this past week and it should be able to play offline but won't! It says Available offline but I think I messed up because I went for whole albums.. do I need to sync track by tr...
Taylor
Community Legend
419 Views
1 replies
0 likes
I can't find a tool for my problem / information, so I hope somebody will see it here. Today I saw, the Artist COCHISE contains CDs of two Bands with this Band Name. The first two CD's you see are from the Polish Group Cochise from Białystok, the oth...
Visitor
I can't find a tool for my problem / information, so I hope somebody will see it here. Today I saw, the Artist COCHISE contains CDs of two Bands with this Band Name. The first two CD's y...
Peter__
Community Legend
434 Views
1 replies
0 likes
I shared a playlist with a comment. Now I can not remove it from the activity feed, which is irritating. How do I do this?
Casual Listener
I shared a playlist with a comment. Now I can not remove it from the activity feed, which is irritating. How do I do this?
yousopunny
Regular
1575 Views
4 replies
0 likes
So, I wanted to try the 30 days, but I actually was never able to use it. Then I tried the 48hours for my iPhone and it worked. Yesterday, you charged me the subscription fee but my account still showed free. Then I wrote the support a mail, and now ...
Newbie
So, I wanted to try the 30 days, but I actually was never able to use it. Then I tried the 48hours for my iPhone and it worked. Yesterday, you charged me the subscription fee but my account still s...
Robbie
Spotify Legend
579 Views
1 replies
0 likes
I'm don't remember how I or why I created this account, but I don't use it, I have a different one, not connected to Facebook, with a different email address. However, I inadvertantly paid for a premium subscription for this account when I had intend...
Casual Listener
I'm don't remember how I or why I created this account, but I don't use it, I have a different one, not connected to Facebook, with a different email address. However, I inadvertantly paid for a prem...
1281127550
Casual Listener
709 Views
2 replies
0 likes
I have upgraded to unlimited a couple of yesrs back but had to re-install spotify as my laptop got re-built and now it only shows as running the free version
Visitor
I have upgraded to unlimited a couple of yesrs back but had to re-install spotify as my laptop got re-built and now it only shows as running the free version
user-removed
Not applicable
788 Views
2 replies
0 likes
I've been travelling for 3 months and all of sudden this error 408 pops up and i cant log in. I am in the states and been here for about a week. What should i do?
Newbie
I've been travelling for 3 months and all of sudden this error 408 pops up and i cant log in. I am in the states and been here for about a week. What should i do?
Taylor
Community Legend
1304 Views
2 replies
0 likes
Facebook won't reply to my request to kill my old account that I don't have access to. I would like to link my Spotify account to my current Facebook user name. How can this be done?
Visitor
Facebook won't reply to my request to kill my old account that I don't have access to. I would like to link my Spotify account to my current Facebook user name. How can this be done?
Peter__
Community Legend
575 Views
2 replies
0 likes
Someone is using my spotify. I've changed my password like 3 times. And it Doesnt work. He doesnt logg out. What is the problem? Please help.
Regular
Someone is using my spotify. I've changed my password like 3 times. And it Doesnt work. He doesnt logg out. What is the problem? Please help.
Zebs
Regular
488 Views
2 replies
0 likes
First off I want to say a huge props for validating my artist profile so quickly. I love the service and have been a premium member since you started in the US. My question is: Is there a way to change my artist image on my artist profile page? I wan...
Casual Listener
First off I want to say a huge props for validating my artist profile so quickly. I love the service and have been a premium member since you started in the US. My question is: Is there a ...
Peter__
Community Legend
5712 Views
1 replies
0 likes
Dear SpotifyI am unable to use it anymore, I had a previous spotify and it was linked to Facebook[Snip-Private Details-Peter]I now have a new Facebook account and cannot get Spotify,I have tried several timesand several ways nothing will be accepted ...
Newbie
Dear Spotify I am unable to use it anymore, I had a previous spotify and it was linked to Facebook [Snip-Private Details-Peter] I now have a new Facebook account and cannot get Spotify,I have tr...
Peter__
Community Legend
487 Views
2 replies
0 likes
Why the **bleep** do you idiots withdraw 1200 DKK with no reasons after I unsubscribed after less than a month as Premium?You better give me that money back.http://img443.imageshack.us/img443/828/spotifysubs.jpg
Casual Listener
Why the **bleep** do you idiots withdraw 1200 DKK with no reasons after I unsubscribed after less than a month as Premium? You better give me that money back. http://img443.imageshack.us/img443/8...
linnher
Newbie
2724 Views
5 replies
0 likes
I've become a very avid Spotify user. It's auditory crack. I listen in the morning as soon as I wake up and much of the morning while getting ready for work, usually at least a few hours while at work, throughout the evening until I go to bed, and mo...
Community Legend
I've become a very avid Spotify user. It's auditory crack. 🙂 I listen in the morning as soon as I wake up and much of the morning while getting ready for work, usually at least a few hours ...
smelico
Community Legend
846 Views
2 replies
0 likes
I delinked Spotify from my facebook account. I don't want any connection between the two. Yet my facebook friends are still appearing in my "Who to follow" area. How can this be possible? Clearly the accounts aren't fully de-linked. It is totally out...
Newbie
I delinked Spotify from my facebook account. I don't want any connection between the two. Yet my facebook friends are still appearing in my "Who to follow" area. How can this be pos...
Peter__
Community Legend
805 Views
1 replies
0 likes
Hello! Sorry for posting here but I can't find anywere else to post. 3 days ago I payed for Premium and I got the reciept and the money has been drawn from my account but it won't work. Can someone tell me why? I've logged out and in several times bu...
Newbie
Hello! Sorry for posting here but I can't find anywere else to post. 3 days ago I payed for Premium and I got the reciept and the money has been drawn from my account but it won't work. Can someone...
Peter__
Community Legend
731 Views
1 replies
0 likes
hallo, ich bin noch relativ neu auf spotify und habe letztens von einem anderen profil entdeckt, dass auf meinem profil top-titel stehen, die ich da gar nicht haben möchte, außerdem würde ich gerne, dass man meine gelöschte playlist auch nicht mehr e...
Newbie
hallo, ich bin noch relativ neu auf spotify und habe letztens von einem anderen profil entdeckt, dass auf meinem profil top-titel stehen, die ich da gar nicht haben möchte, außerdem würde ich gerne, ...
Peter__
Community Legend
472 Views
1 replies
0 likes
I would like to get my playlists back but you have no contact details or ways to pay my bill I can find anywhere past the initial sign up!
Newbie
I would like to get my playlists back but you have no contact details or ways to pay my bill I can find anywhere past the initial sign up!
Jamie
Spotify Legend
707 Views
1 replies
0 likes
I would like to Change my old debit card to my new debit card but I don't know how to get to that option?
Newbie
I would like to Change my old debit card to my new debit card but I don't know how to get to that option?
Jamie
Spotify Legend
5004 Views
3 replies
2 likes
Thouroughly fed up with the app. For the past two months i have been charged the premium memership fee and yet my account claims im not a premium member. Tal about a waste of almost 20 bucks and a headache. Ive tried redowloading the app (android) no...
Visitor
Thouroughly fed up with the app. For the past two months i have been charged the premium memership fee and yet my account claims im not a premium member. Tal about a waste of almost 20 bucks and a he...
Marco
Community Legend
425 Views
1 replies
0 likes
Hello folks, I have registered upgraded my Spotify account to make it premium, and I will pay it through Spanish mobile operator Movistar instead of paying by credit card or whatever else. But when I try activating the premium subscription I always g...
Visitor
Hello folks, I have registered upgraded my Spotify account to make it premium, and I will pay it through Spanish mobile operator Movistar instead of paying by credit card or whatever else. B...
user-removed
Not applicable
1031 Views
4 replies
0 likes