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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782916 Views

18 replies

29 likes

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  • 18 replies
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Why can't I upgrade to premium?

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability to listen to them offline, or even stream music on m...

Casual Listener

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability t...

ellie5225

Newbie

1175 Views

4 replies

1 likes

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Solved!! Delete shared playlist?

Hey there! What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? Thanks,Daniel

Casual Listener

Hey there!   What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? 😕   Thanks, Daniel

Rampage77

Casual Listener

70477 Views

15 replies

0 likes

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Solved!! Help! My playlists have all been deleted.

Hi There,I logged in, and for some reason my account was downgraded to normal, I'm normally on Premium, and that's what I pay for. So when I logged in, I went and upgraded again, thinking maybe my billing details were wrong? When I re-upgraded all my...

Visitor

Hi There, I logged in, and for some reason my account was downgraded to normal, I'm normally on Premium, and that's what I pay for.   So when I logged in, I went and upgraded again, thinkin...

Nikibrinkerhoff

Newbie

21438 Views

91 replies

5 likes

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  • 91 replies
  • 5 likes

Subscription

i canceled my Subscription how can i tell if i wont be being charged?

Casual Listener

i canceled my Subscription how can i tell if i wont be being charged?

Kimberley619

Newbie

1217 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

How long does it take to get a response?

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This makes no sense. So- my answer- never. They dont reply....

Visitor

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This mak...

Squirmybeatle20

Regular

5160 Views

15 replies

0 likes

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  • 15 replies
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Stolen Phone

Hi My phone has been stolen and I am worried that someone can use my account. How can I get the device removed so they cannot use it? Mark

Newbie

Hi   My phone has been stolen and I am worried that someone can use my account. How can I get the device removed so they cannot use it?   Mark

RichardH88

Newbie

6112 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Solved!! Duplicate Payment

Hi, I pay for Spotify through Paypal and after changing the paypal account 2 payments have been taken with consecutive invoice id's. I emailed premium-gbp@spotify.com 3 days ago but have not had a response. I have tried using the contact form, but th...

Casual Listener

Hi,   I pay for Spotify through Paypal and after changing the paypal account 2 payments have been taken with consecutive invoice id's.   I emailed premium-gbp@spotify.com 3 days ago but...

mjesurene

Newbie

4520 Views

26 replies

1 likes

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  • 26 replies
  • 1 likes

Solved!! Can't register my new emailadress??

I tried to register my new email because I wanted to get those emails about upcoming releases, but when I did, it said that another account was already registered in that emailadress. That's very strange, because it is my very own emailadress and I h...

Casual Listener

I tried to register my new email because I wanted to get those emails about upcoming releases, but when I did, it said that another account was already registered in that emailadress. That's very str...

user-removed

Not applicable

4152 Views

12 replies

0 likes

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  • 12 replies
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Solved!! MI PREMIUM NO VA Y EN RECIBOS APARECE EL PAGO HECHO

¡Hola! Por favor, ¿me podéis ayudar? Este mes no pude atender el recibo de la VISA a principio de mes y mi suscripción dejó de funcionar. Ahora ya lo he pagado y tengo tanto el cargo hecho en el banco como el recibo de pago de noviembre en mis datos ...

Casual Listener

¡Hola!   Por favor, ¿me podéis ayudar? Este mes no pude atender el recibo de la VISA a principio de mes y mi suscripción dejó de funcionar. Ahora ya lo he pagado y tengo tanto el cargo hecho...

osornios

Spotify Star

6702 Views

20 replies

0 likes

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  • 20 replies
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Solved!! Zip code invalid

I am trying to rebuy premium after taking a hiatus but I can't get through the zip code screen. It's saying its invalid but it's not. I live in the US, am using a US zip code, and I am currently in the US trying to buy this so what is the problem?? I...

Casual Listener

I am trying to rebuy premium after taking a hiatus but I can't get through the zip code screen. It's saying its invalid but it's not. I live in the US, am using a US zip code, and I am currently in t...

Sick_Beats_Nou

Newbie

284203 Views

70 replies

11 likes

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  • 70 replies
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lieder verschieben

seit ca 2 tagen kann ich aus einem mir unerklärlichen grund keine lieder mehr in den listen verschieben bzw. anordnen wo könnte das problem liegen?

Newbie

seit ca 2 tagen kann ich aus einem mir unerklärlichen grund keine lieder mehr in den listen verschieben bzw. anordnen 😕 wo könnte das problem liegen?

Mastermax

Newbie

16958 Views

3 replies

0 likes

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**Help**Premium update, but forgot my password, do not have access to registered e-mail address

Hi, can someone help me?? I already wrote severeal support e-mails but no answer... (or maybe the answer / Status goes to the e-mail address I can not access anymore). I am soooo sad! I really want premium subscription. Originally I registered via fa...

Casual Listener

Hi,   can someone help me?? I already wrote severeal support e-mails but no answer... (or maybe the answer / Status goes to the e-mail address I can not access anymore). I am soooo sad! I ...

angelsig76

Newbie

675 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Connecting to people, when you don't have a facebook account

I don't have a facebook account, is there any way I can share playlists with friends who set up their spotify account using facebook?

Regular

I don't have a facebook account, is there any way I can share playlists with friends who set up their spotify account using facebook?

Mesidi5

Newbie

5918 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Using spotify on two computers simultainesly

Hi There can u use your spotify account on two computers at the same time??? is so we are having issues with this, can someone help.. cheers

Newbie

Hi There can u use your spotify account on two computers at the same time???   is so we are having issues with this, can someone help.. cheers

teresapolitte

Newbie

10918 Views

2 replies

0 likes

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Solved!! Help, I unlinked Facebook and lost all my Playlists!

Ugh, I can't believe I messed with this. I thought unlinking my Facebook would refresh some of the Facebook Social information (recently friended someone and didn't see his information on Spotify). Unfortunately I guess I originally created my accoun...

Visitor

Ugh, I can't believe I messed with this. I thought unlinking my Facebook would refresh some of the Facebook Social information (recently friended someone and didn't see his information on Spotify). &...

user-removed

Not applicable

19828 Views

164 replies

1 likes

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  • 164 replies
  • 1 likes

Solved!! User agreement changes

Is there someplace that lists the differences between the Oct. 17 user agreement and the previous version?

Casual Listener

Is there someplace that lists the differences between the Oct. 17 user agreement and the previous version?  

allegria2001

Newbie

2916 Views

8 replies

2 likes

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  • 8 replies
  • 2 likes

Sharing playlists without Facebook

Hi,I am a music teacher trying to share playlists with my students. Firstly , is this possible if I am a premium user and they only have basic spotify ? Also, I want to do it without using Facebook at all, for obvious reasons. How is this possible pl...

Newbie

Hi, I am a music teacher trying to share playlists with my students. Firstly , is this possible if I am a premium user and they only have basic spotify ? Also, I want to do it without using Faceboo...

marvinmolar

Newbie

74949 Views

17 replies

3 likes

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  • 17 replies
  • 3 likes

Solved!! Not getting password email

I am trying to set up spotify on sonos i request the email so i can set my password but it doesnt come. I have checked junk folders and added the spotify email to safe sender list etc.. When i signed up for the 30 day trial of Premium, i got the emai...

Casual Listener

I am trying to set up spotify on sonos i request the email so i can set my password but it doesnt come. I have checked junk folders and added the spotify email to safe sender list etc..   Wh...

Daniel355

Newbie

44310 Views

150 replies

0 likes

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  • 150 replies
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Solved!! Unlike song from Radio

Is there anyway someone from spotify can reset my Starred Radio so that there are no "likes" or "dislikes"? I accidentally liked one song and now I only hear songs from that band and two to three others and none of the other bands are in my starred p...

Casual Listener

Is there anyway someone from spotify can reset my Starred Radio so that there are no "likes" or "dislikes"? I accidentally liked one song and now I only hear songs from that band and two to three oth...

Je420

Music Fan

14111 Views

13 replies

16 likes

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  • 13 replies
  • 16 likes

Solved!! Two Accounts, One Facebook

So I accidentally opened two accounts with one Facebook account. I am having an issue. I cannot access my old account where my playlists are. Is there a way to merge the two accounts? Thank You, ~Tim

Visitor

So I accidentally opened two accounts with one Facebook account. I am having an issue. I cannot access my old account where my playlists are. Is there a way to merge the two accounts?   Than...

user-removed

Not applicable

16151 Views

63 replies

4 likes

  • 16151 Views
  • 63 replies
  • 4 likes