Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Offline Mode Free?

Hi, This may be a stupid question but when I switch on offline mode. Is it free for premium users and the 30day trial?

Newbie

Hi,   This may be a stupid question but when I switch on offline mode. Is it free for premium users and the 30day trial?

pjong

Newbie

5664 Views

2 replies

0 likes

  • 5664 Views
  • 2 replies
  • 0 likes

Logged in on someone else's Facebook, permamently!

Hi So, I'm a Spotify Premium user. My phone had died, so I used my brother's phone to log into Spotify to play some tunes at a party. I mistakenly logged in with Facebook, so now my account seems to have been assigned to his Facebook account permamen...

Casual Listener

Hi   So, I'm a Spotify Premium user. My phone had died, so I used my brother's phone to log into Spotify to play some tunes at a party. I mistakenly logged in with Facebook, so now my accoun...

Merci1

Newbie

9495 Views

21 replies

0 likes

  • 9495 Views
  • 21 replies
  • 0 likes

Solved!! Hilfe acount bezahlt aber kein premium bekommen

hi habe folgendes problem mir wurden heute 9,99€ abgebucht von meinem Konto ich benutze den dauerauftrag. Verwendungszweck: 51556-123903-501B9611-46EC aber sowohl mein handy als auch mein pc sagen mir jetzt immer wieder ich benötige premium was ist d...

Visitor

hi habe folgendes problem mir wurden heute 9,99€ abgebucht von meinem Konto ich benutze den dauerauftrag.  Verwendungszweck: 51556-123903-501B9611-46EC   aber sowohl mein handy al...

Maxim

Spotify Star

9910 Views

12 replies

2 likes

  • 9910 Views
  • 12 replies
  • 2 likes

Solved!! How do I compltely close my acount?

I find no place in here to close my account. I set up a free one but as there is no way to untangle the two wish to completely close the account.

Regular

I find no place in here to close my account. I set up a free one but as there is no way to untangle the two wish to completely close the account.

phillips64

Newbie

43399 Views

58 replies

1 likes

  • 43399 Views
  • 58 replies
  • 1 likes

My playlists won't play

My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I wonder if that has anything to do with it.

Newbie

My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I w...

Robert1948

Newbie

1368 Views

2 replies

0 likes

Subscription
  • 1368 Views
  • 2 replies
  • 0 likes

Cuenta no guarda las canciones destacadas.

¡Hola buenas! Tengo un problema con mi cuenta, desde que la cree no se guardan las canciones que marco como destacadas. En otras playlists no tengo problemas, pero si marco canciones como destacadas o las arrastro a destacadas aparecen ahí pero solo ...

Visitor

¡Hola buenas!   Tengo un problema con mi cuenta, desde que la cree no se guardan las canciones que marco como destacadas. En otras playlists no tengo problemas, pero si marco canciones como ...

Turox90

Newbie

4932 Views

9 replies

1 likes

  • 4932 Views
  • 9 replies
  • 1 likes

DISATTIVARE AVVIO AUTOMATICO

Ciao a tutti, ho bisogno di disattivare l'avvio automatico di spotify all'avvio del computer perchè me lo rallenta troppo ma non sono riuscita a capire come fare. Qualcuno di voi può aiutarmi? Grazie mille

Newbie

Ciao a tutti, ho bisogno di disattivare l'avvio automatico di spotify all'avvio del computer perchè me lo rallenta troppo ma non sono riuscita a capire come fare. Qualcuno di voi può aiutarmi?&nbsp...

Jeanpier01

Newbie

172080 Views

10 replies

6 likes

  • 172080 Views
  • 10 replies
  • 6 likes

[HELP] My Spotify account is currently being used by someone else

Hello! My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect all the devices from my account? Thanks! Sincerely Kitttina Edit: ...

Newbie

Hello!   My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect...

SoulBrother

Casual Listener

10486 Views

15 replies

0 likes

  • 10486 Views
  • 15 replies
  • 0 likes

Solved!! Profile picture not shown

When other people look me up on Spotify or when people open my public profile on an internet browser, no profile picture is shown. I can see my profile picture in Spotify, cause it is connected to Facebook. But I can't see a profile picture when I op...

Regular

When other people look me up on Spotify or when people open my public profile on an internet browser, no profile picture is shown. I can see my profile picture in Spotify, cause it is connected to Fa...

shaelee_masse

Newbie

17160 Views

21 replies

0 likes

  • 17160 Views
  • 21 replies
  • 0 likes

Solved!! Please Give me my money back

I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up. Please cancel my account and give me my money back. And seriously, get a phone number. I just want to speak to somebody....

Newbie

I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up.   Please cancel my account and give me my money back. &nb...

hakunamatata2

Newbie

3515 Views

10 replies

4 likes

  • 3515 Views
  • 10 replies
  • 4 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

Casual Listener

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

chloem

Newbie

62304 Views

6 replies

0 likes

  • 62304 Views
  • 6 replies
  • 0 likes

Cancel download

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! That`s a lot of money that I don´t want to spend this wa...

Newbie

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! ...

Alex_La

Newbie

40476 Views

2 replies

7 likes

  • 40476 Views
  • 2 replies
  • 7 likes

unscribe from free account by partner xs4all to paying account

Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists . Please tell my ...

Casual Listener

Hello,   Because off moving abroad I unscribe my xs4all internet account with free premium spotify.   Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay ...

tooni4

Casual Listener

860 Views

4 replies

0 likes

  • 860 Views
  • 4 replies
  • 0 likes

Solved!! Cant reset password as new password needs to be confirmed with old "forgotten" password :S

Hello, I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your password (same link you get when you've forgotten your password) ...

Visitor

Hello,   I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your p...

Phorbidden

Newbie

1059 Views

3 replies

0 likes

  • 1059 Views
  • 3 replies
  • 0 likes

Solved!! Premium not registering on device or computer application

Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help?The payment method I used was paypal and I signed up an hour ago. It is not linked with my facebook account, nor do I want it to be.Tha...

Newbie

Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help? The payment method I used was paypal and I signed up an hour ago. It is not li...

captaincanuck1

Newbie

960 Views

6 replies

2 likes

  • 960 Views
  • 6 replies
  • 2 likes

Why can't I upgrade to premium?

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability to listen to them offline, or even stream music on m...

Casual Listener

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability t...

ellie5225

Newbie

1275 Views

4 replies

1 likes

  • 1275 Views
  • 4 replies
  • 1 likes

Solved!! Delete shared playlist?

Hey there! What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? Thanks,Daniel

Casual Listener

Hey there!   What actually happens when I delete a shared playlist? Will it still be available for the people I have shared it with? Do I just remove it locally? 😕   Thanks, Daniel

Rampage77

Casual Listener

71930 Views

15 replies

0 likes

  • 71930 Views
  • 15 replies
  • 0 likes

Solved!! Help! My playlists have all been deleted.

Hi There,I logged in, and for some reason my account was downgraded to normal, I'm normally on Premium, and that's what I pay for. So when I logged in, I went and upgraded again, thinking maybe my billing details were wrong? When I re-upgraded all my...

Visitor

Hi There, I logged in, and for some reason my account was downgraded to normal, I'm normally on Premium, and that's what I pay for.   So when I logged in, I went and upgraded again, thinkin...

Nikibrinkerhoff

Newbie

23443 Views

91 replies

5 likes

  • 23443 Views
  • 91 replies
  • 5 likes

Subscription

i canceled my Subscription how can i tell if i wont be being charged?

Casual Listener

i canceled my Subscription how can i tell if i wont be being charged?

Kimberley619

Newbie

1356 Views

6 replies

1 likes

  • 1356 Views
  • 6 replies
  • 1 likes

How long does it take to get a response?

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This makes no sense. So- my answer- never. They dont reply....

Visitor

Sorry for this post in your thread, but I have the same issue. I sent Spotify E-mail 2 weeks ago- no reply. I sent them another e-mail asking why they would not reply to first one- no reply. This mak...

Squirmybeatle20

Regular

5525 Views

15 replies

0 likes

  • 5525 Views
  • 15 replies
  • 0 likes