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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782437 Views

18 replies

29 likes

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  • 18 replies
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Linking to new Facebook pages: "The entered URL contains invalid musician data."

With the new Facebook Pages rollout today, there is an option for Band/Musician pages to pull the catalog from Spotify. It says "enter your URL on open.spotify.com." However, when I pull my band's Spotify link (by right clicking in spotify and choosi...

Regular

With the new Facebook Pages rollout today, there is an option for Band/Musician pages to pull the catalog from Spotify. It says "enter your URL on open.spotify.com." However, when I pull my band's Sp...

TheFedzMusic

Newbie

16742 Views

125 replies

1 likes

  • 16742 Views
  • 125 replies
  • 1 likes

paid for premium but didn´t get it

I paid for my premium today and got a recipt but it isn´t working.... What can I do I don´t feel like paying again, checked my card and it´s been charged.

Newbie

I paid for my premium today and got a recipt but it isn´t working.... What can I do I don´t feel like paying again, checked my card and it´s been charged.

alison_maziero

Newbie

2118 Views

9 replies

3 likes

  • 2118 Views
  • 9 replies
  • 3 likes

Charged at first day of the 30 days free premium

I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premium service. Wasn't this supposed to be 30 days free of ch...

Casual Listener

I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premiu...

maddie624493

Newbie

479 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Can't change my country!

Hoping someone at Spotify can help me. I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profile and when I try to edit my profile to correct this, it'll onl...

Casual Listener

Hoping someone at Spotify can help me.   I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profil...

ktinyourdevries

Newbie

8791 Views

3 replies

0 likes

Account
Subscription
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Just someone reply - please and get this sorted!

You've taken more money from my account than you should have done - please refund asap and make arrangements to cancel any further subscriptions. As I requested in my last email, please can you contact me and arrange a refund? To: "premium-gbp@spotif...

Newbie

You've taken more money from my account than you should have done - please refund asap and make arrangements to cancel any further subscriptions.   As I requested in my last email, please ca...

BradleyCurry

Casual Listener

1720 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Offline Mode Free?

Hi, This may be a stupid question but when I switch on offline mode. Is it free for premium users and the 30day trial?

Newbie

Hi,   This may be a stupid question but when I switch on offline mode. Is it free for premium users and the 30day trial?

pjong

Newbie

5592 Views

2 replies

0 likes

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  • 2 replies
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Logged in on someone else's Facebook, permamently!

Hi So, I'm a Spotify Premium user. My phone had died, so I used my brother's phone to log into Spotify to play some tunes at a party. I mistakenly logged in with Facebook, so now my account seems to have been assigned to his Facebook account permamen...

Casual Listener

Hi   So, I'm a Spotify Premium user. My phone had died, so I used my brother's phone to log into Spotify to play some tunes at a party. I mistakenly logged in with Facebook, so now my accoun...

Merci1

Newbie

8874 Views

21 replies

0 likes

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  • 21 replies
  • 0 likes

Solved!! Hilfe acount bezahlt aber kein premium bekommen

hi habe folgendes problem mir wurden heute 9,99€ abgebucht von meinem Konto ich benutze den dauerauftrag. Verwendungszweck: 51556-123903-501B9611-46EC aber sowohl mein handy als auch mein pc sagen mir jetzt immer wieder ich benötige premium was ist d...

Visitor

hi habe folgendes problem mir wurden heute 9,99€ abgebucht von meinem Konto ich benutze den dauerauftrag.  Verwendungszweck: 51556-123903-501B9611-46EC   aber sowohl mein handy al...

Maxim

Spotify Star

9548 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes

Solved!! How do I compltely close my acount?

I find no place in here to close my account. I set up a free one but as there is no way to untangle the two wish to completely close the account.

Regular

I find no place in here to close my account. I set up a free one but as there is no way to untangle the two wish to completely close the account.

phillips64

Newbie

41647 Views

58 replies

1 likes

  • 41647 Views
  • 58 replies
  • 1 likes

My playlists won't play

My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I wonder if that has anything to do with it.

Newbie

My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I w...

Robert1948

Newbie

1307 Views

2 replies

0 likes

Subscription
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  • 2 replies
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Cuenta no guarda las canciones destacadas.

¡Hola buenas! Tengo un problema con mi cuenta, desde que la cree no se guardan las canciones que marco como destacadas. En otras playlists no tengo problemas, pero si marco canciones como destacadas o las arrastro a destacadas aparecen ahí pero solo ...

Visitor

¡Hola buenas!   Tengo un problema con mi cuenta, desde que la cree no se guardan las canciones que marco como destacadas. En otras playlists no tengo problemas, pero si marco canciones como ...

Turox90

Newbie

4666 Views

9 replies

1 likes

  • 4666 Views
  • 9 replies
  • 1 likes

DISATTIVARE AVVIO AUTOMATICO

Ciao a tutti, ho bisogno di disattivare l'avvio automatico di spotify all'avvio del computer perchè me lo rallenta troppo ma non sono riuscita a capire come fare. Qualcuno di voi può aiutarmi? Grazie mille

Newbie

Ciao a tutti, ho bisogno di disattivare l'avvio automatico di spotify all'avvio del computer perchè me lo rallenta troppo ma non sono riuscita a capire come fare. Qualcuno di voi può aiutarmi?&nbsp...

Jeanpier01

Newbie

168948 Views

10 replies

6 likes

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  • 10 replies
  • 6 likes

[HELP] My Spotify account is currently being used by someone else

Hello! My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect all the devices from my account? Thanks! Sincerely Kitttina Edit: ...

Newbie

Hello!   My Spotify account is currently being used by someone else. I've changed password, but they're still using it, and they refuse to log out of it. Could someone please disconnect...

SoulBrother

Casual Listener

9724 Views

15 replies

0 likes

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  • 15 replies
  • 0 likes

Solved!! Profile picture not shown

When other people look me up on Spotify or when people open my public profile on an internet browser, no profile picture is shown. I can see my profile picture in Spotify, cause it is connected to Facebook. But I can't see a profile picture when I op...

Regular

When other people look me up on Spotify or when people open my public profile on an internet browser, no profile picture is shown. I can see my profile picture in Spotify, cause it is connected to Fa...

shaelee_masse

Newbie

16118 Views

21 replies

0 likes

  • 16118 Views
  • 21 replies
  • 0 likes

Solved!! Please Give me my money back

I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up. Please cancel my account and give me my money back. And seriously, get a phone number. I just want to speak to somebody....

Newbie

I cancelled my account when I was nearing the cuttoff date for my free Premium trial. I was charged anyway when the month was up.   Please cancel my account and give me my money back. &nb...

hakunamatata2

Newbie

3315 Views

10 replies

4 likes

  • 3315 Views
  • 10 replies
  • 4 likes

When you remove a playlist, does the follower gets a notification?

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

Casual Listener

I had a playlist, wich i deleted. But i was wondering if the follower of that list, gets an email or notification about the removal...?

chloem

Newbie

61473 Views

6 replies

0 likes

  • 61473 Views
  • 6 replies
  • 0 likes

Cancel download

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! That`s a lot of money that I don´t want to spend this wa...

Newbie

I need to know how to cancel downloads. I have by mistake been ordering 200 downloads and don´t want them. I´m not a superuser of Spotify and was just trying to find a playlist. Please help me! ...

Alex_La

Newbie

40191 Views

2 replies

7 likes

  • 40191 Views
  • 2 replies
  • 7 likes

unscribe from free account by partner xs4all to paying account

Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists . Please tell my ...

Casual Listener

Hello,   Because off moving abroad I unscribe my xs4all internet account with free premium spotify.   Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay ...

tooni4

Casual Listener

729 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Cant reset password as new password needs to be confirmed with old "forgotten" password :S

Hello, I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your password (same link you get when you've forgotten your password) ...

Visitor

Hello,   I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your p...

Phorbidden

Newbie

900 Views

3 replies

0 likes

  • 900 Views
  • 3 replies
  • 0 likes

Solved!! Premium not registering on device or computer application

Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help?The payment method I used was paypal and I signed up an hour ago. It is not linked with my facebook account, nor do I want it to be.Tha...

Newbie

Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help? The payment method I used was paypal and I signed up an hour ago. It is not li...

captaincanuck1

Newbie

768 Views

6 replies

2 likes

  • 768 Views
  • 6 replies
  • 2 likes