Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Removing the Facebook login and changing it for a standard username and password

Hi All, Can someone please tell me how I go about changing my spotify account that I have to connect with facebook and change it to a normal username and password. Thanks James

Newbie

Hi All,   Can someone please tell me how I go about changing my spotify account that I have to connect with facebook and change it to a normal username and password.   Thanks &nbs...

8273150

Newbie

36649 Views

21 replies

0 likes

  • 36649 Views
  • 21 replies
  • 0 likes

Klarna Question.

Hello Community. I guess i have a problem. so i buyed Spotify premium but i still didnt get a bill. i recently readed that klarna wants the money after ~14 days. but i dont have any informations about where to pay? Can somebody please help me ? Thank...

Casual Listener

Hello Community.   I guess i have a problem.   so i buyed Spotify premium but i still didnt get a bill. i recently readed that klarna wants the money after ~14 days. but i dont ...

lissellis

Newbie

698 Views

2 replies

2 likes

  • 698 Views
  • 2 replies
  • 2 likes

Solved!! Spotify taken money from credit card without my permission

I have had the free version of Spotify for a few years now. Earlier in the year I used my credit card to download one song. On the 17th of this month, Spotify took £9.99 from my credit card apparently for my subscription. Firstly I did not ugrade my ...

Regular

I have had the free version of Spotify for a few years now.  Earlier in the year I used my credit card to download one song.  On the 17th of this month, Spotify took £9.99 from my cred...

user-removed

Not applicable

9018 Views

31 replies

0 likes

  • 9018 Views
  • 31 replies
  • 0 likes

Solved!! Iran

Hey, I will be going to the Iran for an internship and was wondering if I could get access to spotify there (with a premium account of course). Thanks! Lisa

Newbie

Hey,   I will be going to the Iran for an internship and was wondering if I could get access to spotify there (with a premium account of course).   Thanks! Lisa

amirali1911

Casual Listener

5511 Views

3 replies

1 likes

  • 5511 Views
  • 3 replies
  • 1 likes

Solved!! Account disabled

Hello, Yesterday when i was going to listen to some music on my iphone with spotify, I was logged out and could not log back in. After investigating further, I noticed that I could log in on my account on my computer, even though it said that the pas...

Regular

Hello,  Yesterday when i was going to listen to some music on my iphone with spotify, I was logged out and could not log back in.  After investigating further, I noticed that I could ...

Genyc

Gig Goer

15479 Views

44 replies

0 likes

  • 15479 Views
  • 44 replies
  • 0 likes

Solved!! How to switch the web UI language to English?

I'm located in Poland, but I want to use Spotify in English. No problem with the apps, they have appropriate setting - but I can't get the web UI to switch. Does anyone know how to do it?

Casual Listener

I'm located in Poland, but I want to use Spotify in English. No problem with the apps, they have appropriate setting - but I can't get the web UI to switch. Does anyone know how to do it?

blackstream68

Newbie

42716 Views

10 replies

14 likes

  • 42716 Views
  • 10 replies
  • 14 likes

Solved!! Spotify Reset My Account

I updated my spotify to the most recent version and it screwed up weirdly. When I got automatically logged back in, my username was all numbers and when I changed it to log in with my account, it was reset like a new account. My phone app is logged i...

Visitor

I updated my spotify to the most recent version and it screwed up weirdly. When I got automatically logged back in, my username was all numbers and when I changed it to log in with my account, it was...

rosangelaheidor

Newbie

14063 Views

14 replies

3 likes

  • 14063 Views
  • 14 replies
  • 3 likes

Spotify automatically adding songs to a playlist....is there a ghost in my spotify account?

Please someone help me, this is the most annoying thing in the world. So I have a collaborative playlist with about 6 other users and I love it. The problem is spotify adds songs to the playlist from my account without me doing anything. It's not eve...

Regular

Please someone help me, this is the most annoying thing in the world. So I have a collaborative playlist with about 6 other users and I love it. The problem is spotify adds songs to the playlist ...

dubmusic

Casual Listener

15161 Views

19 replies

3 likes

  • 15161 Views
  • 19 replies
  • 3 likes

It won't let me sign up for Spotify

I've been trying to sign up for Spotify for several days now, but it won't let me complete the process. I'm at the point now where it tells me that my email address is taken, but then if I try to reset the password I do recieve an email, but then the...

Newbie

I've been trying to sign up for Spotify for several days now, but it won't let me complete the process.  I'm at the point now where it tells me that my email address is taken, but then if I try ...

fallingssirens

Newbie

11065 Views

3 replies

1 likes

  • 11065 Views
  • 3 replies
  • 1 likes

Solved!! I can't use my premium subscription

HiI've been a premium subscriber since two years. Since yesterday I can only use Spotify Free, but according to my subscription status I have an active Spotify Premium subscription valid until April 30. I've lost all my playlists and I'm really frust...

Visitor

Hi I've been a premium subscriber since two years. Since yesterday I can only use Spotify Free, but according to my subscription status I have an active Spotify Premium subscription valid until Apri...

Yashean

Newbie

7836 Views

23 replies

2 likes

  • 7836 Views
  • 23 replies
  • 2 likes

Solved!! Change Profile Picture

Hello all, can anyone tell me how I can change my profile picture? I have read posts that it is only possible to get a picture for your account if you have a Facebook linked. These posts are from 2012. I find this hard to believe as it is the year 20...

Gig Goer

Hello all, can anyone tell me how I can change my profile picture?   I have read posts that it is only possible to get a picture for your account if you have a Facebook linked. These posts...

Lucacav03

Casual Listener

208585 Views

59 replies

31 likes

  • 208585 Views
  • 59 replies
  • 31 likes

Cant create account

Tried to create an account by email not Facebook. When clicking Sign-up button message says "Oops something went wrong".Trying again says my Username/email are taken.Resetting PW sends an email but link is showing message "Seems this took a while" an...

Newbie

Tried to create an account by email not Facebook. When clicking Sign-up button message says "Oops something went wrong". Trying again says my Username/email are taken. Resetting PW sends an email b...

Monicachanes

Newbie

22762 Views

20 replies

0 likes

  • 22762 Views
  • 20 replies
  • 0 likes

Superuser Contribution Premium Outside US

Hi there I create my free spotify account in the US, but now I'm in Costa Rica.I trying to purchase Spotify Premium with my credit card so I can use it any where, but when I add my card information said denied but my card its working properly in othe...

Newbie

Hi there   I create my free spotify account in the US, but now I'm in Costa Rica. I trying to purchase Spotify Premium with my credit card so I can use it any where, but when I add my card in...

XDavidT5

Casual Listener

10655 Views

13 replies

1 likes

  • 10655 Views
  • 13 replies
  • 1 likes

Spotify in China

Dear musiclovers, I go to China at septebre 12th. I am there till Februari 2013. Is it possible to enjoy my spotify music there? Is it possible to have the same options and music as when i'm here in the Netherlands? I hope you can help me.

Casual Listener

Dear musiclovers,   I go to China at septebre 12th. I am there till Februari 2013. Is it possible to enjoy my spotify music there?   Is it possible to have the same options a...

Demos_Matrix

Newbie

26821 Views

15 replies

0 likes

  • 26821 Views
  • 15 replies
  • 0 likes

Facebook advertising

A friend has recently pointed out to me that my status updates are being used in sponsored stories to sell spotify to her. I would like to know on what grounds material I have created is being used for your advertising campaigns; is this part of your...

Newbie

A friend has recently pointed out to me that my status updates are being used in sponsored stories to sell spotify to her.  I would like to know on what grounds material I have created is being ...

Santilli_32

Newbie

2587 Views

2 replies

0 likes

  • 2587 Views
  • 2 replies
  • 0 likes

Linking to new Facebook pages: "The entered URL contains invalid musician data."

With the new Facebook Pages rollout today, there is an option for Band/Musician pages to pull the catalog from Spotify. It says "enter your URL on open.spotify.com." However, when I pull my band's Spotify link (by right clicking in spotify and choosi...

Regular

With the new Facebook Pages rollout today, there is an option for Band/Musician pages to pull the catalog from Spotify. It says "enter your URL on open.spotify.com." However, when I pull my band's Sp...

TheFedzMusic

Newbie

19595 Views

125 replies

1 likes

  • 19595 Views
  • 125 replies
  • 1 likes

paid for premium but didn´t get it

I paid for my premium today and got a recipt but it isn´t working.... What can I do I don´t feel like paying again, checked my card and it´s been charged.

Newbie

I paid for my premium today and got a recipt but it isn´t working.... What can I do I don´t feel like paying again, checked my card and it´s been charged.

alison_maziero

Newbie

2334 Views

9 replies

3 likes

  • 2334 Views
  • 9 replies
  • 3 likes

Charged at first day of the 30 days free premium

I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premium service. Wasn't this supposed to be 30 days free of ch...

Casual Listener

I've activate to try 30 days free premium Spotify. I've received the first 0€ paypal activation. After that, one hour ago just received another paypal payment €9,99, regarding the Spotify premiu...

maddie624493

Newbie

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

Solved!! Can't change my country!

Hoping someone at Spotify can help me. I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profile and when I try to edit my profile to correct this, it'll onl...

Casual Listener

Hoping someone at Spotify can help me.   I had Spotify Unlimited in the UK, but went back to the free plan and moved to New Zealand. Now it says my country doesn't match the one in my profil...

ktinyourdevries

Newbie

8962 Views

3 replies

0 likes

Account
Subscription
  • 8962 Views
  • 3 replies
  • 0 likes

Just someone reply - please and get this sorted!

You've taken more money from my account than you should have done - please refund asap and make arrangements to cancel any further subscriptions. As I requested in my last email, please can you contact me and arrange a refund? To: "premium-gbp@spotif...

Newbie

You've taken more money from my account than you should have done - please refund asap and make arrangements to cancel any further subscriptions.   As I requested in my last email, please ca...

BradleyCurry

Casual Listener

1801 Views

2 replies

0 likes

  • 1801 Views
  • 2 replies
  • 0 likes