Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Error 408

Hi, I'm from Sweden but I've been in australia for 7 months and since 1 month ago I can't sign in to my spotify account from my iPhone and suddenly all my songs are unsynced again. I just get the error 408 as soon as I try to log in, help please?

Casual Listener

Hi, I'm from Sweden but I've been in australia for 7 months and since 1 month ago I can't sign in to my spotify account from my iPhone and suddenly all my songs are unsynced again. I just get the err...

Josh

Community Legend

792 Views

1 replies

0 likes

Error 408
  • 792 Views
  • 1 replies
  • 0 likes

New iphone says I om on 48 hour trial even though I am premium user

I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on my old iphone. What can I do?

Newbie

I got a new iphone 5 today and when I log into spotify for the first time it says "48 hours remaining of your trial" even though I have been a premium member for a long time and it always worked on m...

Peter__

Community Legend

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

I think I've been hacked

I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account. Tried on my laptop computer and same thing shows. Please help.

Casual Listener

I have a premium account...just logged in on my iPhone and EVERYTHING is gone and I'm not even recognized as having an ongoing premium account.  Tried on my laptop computer and same thing shows....

agleim

Casual Listener

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

48 hour trial

When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.

Newbie

When the 48 hour trial ends will I lose all of my starred music if not can I still listen to it for free still.

Peter__

Community Legend

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Started Free Trial - now EVERYTHING is gone

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/followers, etc. Recommendations are reset and every...

Casual Listener

So I downloaded the Spotify app on my iPhone, intending to upgrade to a premium account and it started me with 40 free hours. The problem is, now I don't have any starred music, playlists, following/...

chillannyc

Casual Listener

683 Views

2 replies

0 likes

  • 683 Views
  • 2 replies
  • 0 likes

Leaving Virgin Media - want to keep account and pay for premium service

Hi I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automatically, or is there something that can be done now? Andy

Newbie

Hi   I'm moving house and am unable to keep my Virgin Media service. I want to keep my Spotify account exactly as it is, but decouple it from my Virgin account. Will that happen automaticall...

Peter__

Community Legend

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Solved!! Log in "incorrect."

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to another computer that isn't my main and an getting the ...

Regular

I've just upgraded my phone and I'm trying to log in to my Spotify app for android. My username and password are very much correct yet the thing insists they aren't. I've also tried to log in to anot...

Peter__

Community Legend

2401 Views

8 replies

0 likes

  • 2401 Views
  • 8 replies
  • 0 likes

importat uninstall requirment

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again.THAT MEANS YOU TURN YOUR DEVICE COMPLETLY OFF AND THEN REBOOT FR...

Regular

If you are experiencing a problem with spotify app on device you sould first carry out a 'clean uninstall', this requires you to reboot your device before reinstalling spotify app again. THAT MEAN...

Peter__

Community Legend

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook completely.

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebook.

Visitor

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebo...

Patricia

Spotify Legend

912 Views

4 replies

0 likes

  • 912 Views
  • 4 replies
  • 0 likes

Solved!! Download Music Selection is missing?

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs I I'm located in Estonia! Thanks for answer allready!

Visitor

Just signed up for Spotify Premium trial and i do not see Download Music Selection on my left side when i open spotify programm like in this image has and also "get" options on songs ...

Peter__

Community Legend

1237 Views

3 replies

0 likes

  • 1237 Views
  • 3 replies
  • 0 likes

Recover deleted playlist

I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me? Account is thecheekychump

Casual Listener

I have accidentally deleted a playlist, named '1'. Would you be able to restore this for me?   Account is thecheekychump

thecheekychump

Casual Listener

730 Views

4 replies

0 likes

  • 730 Views
  • 4 replies
  • 0 likes

Solved!! Synced an another spotify acc to my spotify-with-facebook account. and lost everything.

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it logins to new and clean account. I want my old stu...

Casual Listener

I have registered with facebook few yras ago to spotify and have been using that account for years. A week ago, accidentally connected another spotify acc to my facebook account. Now when I login, it...

barisahmet

Casual Listener

1648 Views

2 replies

0 likes

  • 1648 Views
  • 2 replies
  • 0 likes

Spotify 30 day free trial?

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,but if i check my Spotify account it says i've got the p...

Casual Listener

Hi,Just finished 30 day trial and £9.99 went from my paypal account,but i no longer wish to continue With the premium version. So i went straight away to cancell the recurring payment in paypal,b...

tommytinkroom

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

Solved!! No more mobile devices in unlimted?

My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?

Newbie

My daughter tells me that she used to be able to use her unlimted account on her Android tablet, but no longer can. Is she wrong or was there a recent change?

Peter__

Community Legend

990 Views

2 replies

0 likes

  • 990 Views
  • 2 replies
  • 0 likes

Lost all my music

Hello SpotifyI have an account ([Snip-Email~Peter]) and i got alot of musicBut then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i then tryed to log in on my normal Spotify then everyth...

Visitor

Hello Spotify I have an account ([Snip-Email~Peter]) and i got alot of music But then i wanted to make a new account on my other mail but i accedently connected it with the same facebook and when i...

Peter__

Community Legend

701 Views

1 replies

1 likes

  • 701 Views
  • 1 replies
  • 1 likes

Spotfiy premium not working

Hi my spotfiy premium has just stoped working on my phone?its days I need it to play songs but already have it,and have done for a while and helpMuch appreciated

Casual Listener

Hi my spotfiy premium has just stoped working on my phone?its days I need it to play songs but already have it,and have done for a while and help Much appreciated

Peter__

Community Legend

1011 Views

7 replies

0 likes

  • 1011 Views
  • 7 replies
  • 0 likes

Stopping premium

Hi I want to cancel my spotify account how do I do this?

Newbie

Hi I want to cancel my spotify account how do I do this?

Taylor

Community Legend

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

Need Help Resubscribing

Hi I have been trying to restart my service and I keep getting a error message I'm not logged in . I logged in select account and it has resubscribe button . I can see all my billing info so I hit button and it says I need to put in FB password on ne...

Regular

Hi I have been trying to restart my service and I keep getting a error message I'm not logged in . I logged in select account and it has resubscribe button . I can see all my billing info so I hit bu...

sparklediva28

Regular

2003 Views

3 replies

0 likes

  • 2003 Views
  • 3 replies
  • 0 likes