reset
reset my device please
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Start a topicreset my device please
I do not like sharing music. In fact I would prefer if people could not see what I am listening too, at all. I would like to be able to stay private always without having to turn on the "Private" button.
Newbie
I do not like sharing music. In fact I would prefer if people could not see what I am listening too, at all. I would like to be able to stay private always without having to turn on the "Private" but...
Tonimoroni
Casual Listener
17027 Views
4 replies
4 likes
I have had spotify for awhile now and loved it. It was amazing, my newborn baby listened to his favorite songs every night. Now I get an email saying my account has been disabled due to unusual high streaming? I am pretty sure I paid $10 a month to s...
Newbie
I have had spotify for awhile now and loved it. It was amazing, my newborn baby listened to his favorite songs every night. Now I get an email saying my account has been disabled due to unusual high ...
meahtenoha
Spotify
547 Views
1 replies
0 likes
Hi There, I can't find any way of contacting Spotify - only Spotify users here on the community area. I am a Premium customer and constantly experience faults. The most annoying of which is that my library playlist just keeps stopping/pausing/cutting...
Newbie
Hi There, I can't find any way of contacting Spotify - only Spotify users here on the community area. I am a Premium customer and constantly experience faults. The most an...
Peter__
Community Legend
468 Views
1 replies
0 likes
I don't want to pay/be charged. What needs to happen with my phone? Do I need to delete the app on my phone? Thanks.
Casual Listener
I don't want to pay/be charged. What needs to happen with my phone? Do I need to delete the app on my phone? Thanks.
Peter__
Community Legend
1393 Views
1 replies
0 likes
Hi, I cannot seem to re-upgrade back to Premium after I downgraded to Unlimited. My account is set to go back to Unlimited here in 5 days, but I want to go back to Premium. I don't see any options to do this, so is there a way an admin can fix that t...
Music Fan
Hi, I cannot seem to re-upgrade back to Premium after I downgraded to Unlimited. My account is set to go back to Unlimited here in 5 days, but I want to go back to Premium. I don't see any o...
Taylor
Community Legend
966 Views
1 replies
0 likes
I accidentally deleted a playlist that I am using for my wedding any chance I can retrieve that?
Newbie
I accidentally deleted a playlist that I am using for my wedding any chance I can retrieve that?
Josh
Community Legend
497 Views
2 replies
0 likes
I got a spotify account from someone on ebay. I thought it was just someone getting rid of their account or offering an extended trial. Once I got the account I realized that somethings looked weird. Once I looked into it more it looks like someone g...
Newbie
I got a spotify account from someone on ebay. I thought it was just someone getting rid of their account or offering an extended trial. Once I got the account I realized that somethings l...
Taylor
Community Legend
576 Views
1 replies
0 likes
I wanted to delete a offline playlist, but accidentally deleted the whole list. Can someone please help me? I really want my playlist called Standard back. A huge thanks to the moderator or other person who can help me.
Visitor
I wanted to delete a offline playlist, but accidentally deleted the whole list. Can someone please help me? I really want my playlist called Standard back. A huge thanks to the modera...
Joe
Community Legend
484 Views
1 replies
0 likes
I created an account a few weeks back, never got a confirmation email. Whne I tried logging in I get an error message, not an incorrect password message, an error has occured message. I went to password reset, got the link emailed to me, but the link...
Casual Listener
I created an account a few weeks back, never got a confirmation email. Whne I tried logging in I get an error message, not an incorrect password message, an error has occured message. I went to p...
myuselessuserna
Casual Listener
1005 Views
2 replies
0 likes
i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^) I cant change see in Screenshot
Regular
i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^) I cant change see in Screenshot
Taylor
Community Legend
414 Views
1 replies
0 likes
I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod and iPad with the same account It says I can only ...
Casual Listener
I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod...
Ryan1924
Casual Listener
555 Views
2 replies
0 likes
Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on her account, but at that point our accounts got mixed...
Casual Listener
Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on he...
Taylor
Community Legend
986 Views
4 replies
0 likes
Hi. I need some help. My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't have. I have my spotify Username, those digits, but none of the p...
Casual Listener
Hi. I need some help. My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't hav...
maksumuto
Casual Listener
965 Views
2 replies
0 likes
I no longer have access to the facebook account that was linked to my spotify account.If it weren't by the playlists I have created on the other account I could care less. But now that I can not access spotify anymore I would like a way to either tra...
Visitor
I no longer have access to the facebook account that was linked to my spotify account. If it weren't by the playlists I have created on the other account I could care less. But now that I can not ac...
Peter__
Community Legend
543 Views
1 replies
0 likes
Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!
Casual Listener
Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!
Peter__
Community Legend
475 Views
1 replies
0 likes
Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en prueba de errores con conexión en red, incluso ahi me ...
Casual Listener
Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en pru...
Peter__
Community Legend
1383 Views
4 replies
0 likes
Hello I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in belgium and my accoutn is set to belgium... also this site does say...
Newbie
Hello I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in ...
Peter__
Community Legend
509 Views
1 replies
0 likes
I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol to log me in, I decided not to use it. A couple of...
Newbie
I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol...
Peter__
Community Legend
867 Views
2 replies
0 likes