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Solved!! premium on mobile but showing free on web

hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert

Casual Listener

hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert

Liam

Community Legend

756 Views

3 replies

0 likes

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Have Premium but mobile won't work :(

Hi! I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though it's saying that I don't have premium. What should I do? Thanks in advance

Newbie

Hi!   I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though 😞 it's saying that I don't have premium. What should I do?   Than...

Taylor

Community Legend

492 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Can't log in

Hi,I've created a spotify account with user name "elista_x", but no way to connect myself.Each time i tried since this morning, I've a connection error message.I also tried to ask to reset my pasword but i also have an error message when i try to acc...

Casual Listener

Hi, I've created a spotify account with  user name "elista_x", but no way to connect myself. Each time i tried since this morning, I've a connection error message. I also tried to ask to ...

Lucine

Casual Listener

1399 Views

6 replies

0 likes

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Solved!! Premium to free

I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?

Casual Listener

I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?

Peter__

Community Legend

1500 Views

4 replies

0 likes

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Premium not working after bank card change

My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help

Newbie

My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help

Peter__

Community Legend

543 Views

1 replies

0 likes

Premium
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How to switch from Facebook login to Spotify login?

I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?

Casual Listener

I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?

CrowdControlLV

Casual Listener

47205 Views

3 replies

5 likes

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Cannot change my country

I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in circles with no avail. Please assist

Newbie

I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in ...

Peter__

Community Legend

748 Views

2 replies

0 likes

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lost all playlists after logging in, random itunes playlists now show

My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone which is usually logged on all the time, it required log...

Casual Listener

My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone whi...

Taylor

Community Legend

451 Views

1 replies

0 likes

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Two separate artists listed as one!!!

My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk music and has cds with 25-37 songs. Idlewild, the rock...

Newbie

My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk m...

Taylor

Community Legend

428 Views

1 replies

0 likes

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Solved!! cant log in

Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh

Visitor

Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh

Taylor

Community Legend

1026 Views

3 replies

0 likes

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can't change country and payment method on my account

I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country option on the bottom right of the screen. When I wa...

Casual Listener

I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country ...

Peter__

Community Legend

945 Views

5 replies

0 likes

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Payment

Hey guys, I just recognized Spotify took too much money from me. I'm a premium member since 10 months, but they took 14x 9,99€ from me. Did this happen to anybody else here? What should I do? I CAN'T FIND ANY "CONTACT" BUTTON!!!!

Newbie

Hey guys,   I just recognized Spotify took too much money from me. I'm a premium member since 10 months, but they took 14x 9,99€ from me. Did this happen to anybody else here? What should I ...

Peter__

Community Legend

393 Views

1 replies

0 likes

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Billed twice

I renewed my subscription to Premium today. After a recent credit card change the auto payment couldn't be drawn from PayPal until I logged on to renew the card details. Did this today and then I renewed my Premium. To my surprise I get 2 receipts an...

Casual Listener

I renewed my subscription to Premium today. After a recent credit card change the auto payment couldn't be drawn from PayPal until I logged on to renew the card details. Did this today and then I ren...

Héllsangel

Casual Listener

932 Views

4 replies

0 likes

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Solved!! 'can't upgrade at the moment' unlimited running, no upgrade to 3 month premium

I have a few days left with unlimited. And i want to upgrade to 3 month premium with a 30 euro spotify card. but it keeps saying (can't upgrade this at the moment). Any ideas? Tried different browsers though, no succes.

Regular

I have a few days left with unlimited.   And i want to upgrade to 3 month premium with a 30 euro spotify card.   but it keeps saying (can't upgrade this at the moment).   A...

joswierik

Regular

1363 Views

8 replies

0 likes

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I would like to delete my account (Spotify France)

HI, I wonder if anyone can help me or give me advice. I created an account while studying in France. Now that my studies have come to and end, I wish to delete my account because I'm returning home. It is a basic (free) account. As far as I can tell,...

Visitor

HI,   I wonder if anyone can help me or give me advice.  I created an account while studying in France.  Now that my studies have come to and end, I wish to delete my account beca...

Robbie

Spotify Legend

700 Views

5 replies

0 likes

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Trying to reset my password, but no response.

So I tried to reset my password, and it didnt work. And I did found out that my spotify account has my old email registered to it. And the email is blocked. So i can't use it no more.I have been trying to fill forms and so on. But no response. I'm st...

Casual Listener

So I tried to reset my password, and it didnt work.  And I did found out that my spotify account has my old email registered to it. And the email is blocked. So i can't use it no more. I have ...

Robbie

Spotify Legend

889 Views

6 replies

0 likes

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Recover deleted playlist

Hi, is there someone who can help me recover a playlist that I deleted accidentally? The name of the playlist is "♥". Would appreciate if a moderator can back to me as soon as possible. Thanks!

Casual Listener

Hi, is there someone who can help me recover a playlist that I deleted accidentally?   The name of the playlist is "♥".   Would appreciate if a moderator can back to me as soon as p...

Peter__

Community Legend

455 Views

3 replies

0 likes

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All of My Playlists Have Vanished!

I installed spotify on a new iPhone today, and when I logged in, all of my playlists besides "stared" and "liked from radio" had vanished. I was very surprised, and restarting the app didn't help. When I logged into desktop Spotify on my mac, the pla...

Casual Listener

I installed spotify on a new iPhone today, and when I logged in, all of my playlists besides "stared" and "liked from radio" had vanished. I was very surprised, and restarting the app didn't help. Wh...

Peter__

Community Legend

678 Views

5 replies

0 likes

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30 Trial

I downloaded the spotify app and received the 48 hour trial, then I took advantage of the 30 day trial. What I want to know is, will the 30 day trial start when the 48 hour one runs out, as it says I only have 11 hours remaining?

Newbie

I downloaded the spotify app and received the 48 hour trial, then I took advantage of the 30 day trial. What I want to know is, will the 30 day trial start when the 48 hour one runs out, as it says I...

Peter__

Community Legend

1290 Views

1 replies

0 likes

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Playlist acted up and now it's gone. Need it returned.

Hi I know you guys can do this, but I can't see a way to do it myself. I have this list:http://open.spotify.com/user/hadetmeg/playlist/7DtGN7jzfjbuEenkhebv5Rwith way over a thousand songs, it's alive due to the subscribers, but it's not in my library...

Music Fan

Hi 🙂 I know you guys can do this, but I can't see a way to do it myself. I have this list: http://open.spotify.com/user/hadetmeg/playlist/7DtGN7jzfjbuEenkhebv5R with way over a thousand songs, it...

Peter__

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes