Solved!! can't upgrade to premium
I have submitted my Visa card information, but it still cannot upgrade to premium after the 2 days trial is over. Please help to fix it...
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Start a topicI have submitted my Visa card information, but it still cannot upgrade to premium after the 2 days trial is over. Please help to fix it...
Casual Listener
I have submitted my Visa card information, but it still cannot upgrade to premium after the 2 days trial is over. Please help to fix it...
Taylor
Community Legend
1134 Views
4 replies
0 likes
I just started using Spotify on two of my laptops, my phone, and tablet. I added about 400 songs to a playlist on one computer one night, then around 6000 on the other computer the next. Initiallly, it synced the first 400 songs from the first night....
Newbie
I just started using Spotify on two of my laptops, my phone, and tablet. I added about 400 songs to a playlist on one computer one night, then around 6000 on the other computer the next. Initiallly, ...
Taylor
Community Legend
827 Views
1 replies
0 likes
Hey Spotify moderators. Ive recently had a friend put MY spotify account into his Sonos. Is there anyway of logging out that SONOS and or logging out of all devices? That would be a huge help thanks.
Casual Listener
Hey Spotify moderators. Ive recently had a friend put MY spotify account into his Sonos. Is there anyway of logging out that SONOS and or logging out of all devices? That would be a huge help thanks....
Taylor
Community Legend
591 Views
1 replies
0 likes
On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson. I'm thinking that's why it's not scrobbling. If that is the case, am i s.o.l. or is there a solution? My e-mail is [Email-Snip-SuperUser]
Casual Listener
On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson. I'm thinking that's why it's not scrobbling. If that is the case, am i s.o.l. or is there a solution? ...
Peter__
Community Legend
1426 Views
7 replies
0 likes
My original Facebook account is deactivated, it can't be reactivated, so how do I get my account changed to my new Facebook account, or should I just take all the users here talking about the problems they have with support, call my credit card compn...
Casual Listener
My original Facebook account is deactivated, it can't be reactivated, so how do I get my account changed to my new Facebook account, or should I just take all the users here talking about the problem...
peascreekstudio
Casual Listener
963 Views
4 replies
0 likes
my Iphone 4 used to get spotify premium, I just subscribed to spotify premium, but my hone says, " only Premium uses can steam on demand" --- What gives? I want to pay 9.99 a month, but It aint working------ fix please!
Newbie
my Iphone 4 used to get spotify premium, I just subscribed to spotify premium, but my hone says, " only Premium uses can steam on demand" --- What gives? I want to pay 9.99 a month, but It aint worki...
Peter__
Community Legend
492 Views
1 replies
0 likes
I logged into my account last week and all my playlist had vanished. Any help?
Newbie
I logged into my account last week and all my playlist had vanished. Any help?
Peter__
Community Legend
491 Views
1 replies
0 likes
Is there anyway to change my Username? Also, Edit Profile does not let me change my PostCode. I don't know where the PostCode came from that is currently on my profile as it is not mine. Many thanks,
Casual Listener
Is there anyway to change my Username? Also, Edit Profile does not let me change my PostCode. I don't know where the PostCode came from that is currently on my profile as it is not mine. &n...
Peter__
Community Legend
566 Views
2 replies
0 likes
Hi, because I got another cellphone I installed Spotify on it, but I forgot my device password. So I ordert a new link to change the paaword, but I don´t get any Email from spotify with the link. Can U help?
Casual Listener
Hi, because I got another cellphone I installed Spotify on it, but I forgot my device password. So I ordert a new link to change the paaword, but I don´t get any Email from spotify wit...
Peter__
Community Legend
417 Views
1 replies
0 likes
ok-i`m going out,plug in my headset,a couple of tunes later and it goes to `off-line`mode. ... so i`m screwed / with not a clue what to do about it! and NO music for my now sad jouney, plz`help.
Visitor
ok-i`m going out,plug in my headset,a couple of tunes later and it goes to `off-line`mode. ... so i`m screwed / with not a clue what to do about it! and NO music for my now sad jouney, pl...
Peter__
Community Legend
443 Views
1 replies
0 likes
I have a premium account but cannot get my new I pad to access my playlists
Newbie
I have a premium account but cannot get my new I pad to access my playlists
Peter__
Community Legend
388 Views
1 replies
0 likes
When I try to log in I can see my playlist for about 3 seconds then I am dropped and prompted to sign in again. When I try to access thru Facebook it is giving me a message that it temporarily cannot merge accounts. There are no phone numbers to cont...
Newbie
When I try to log in I can see my playlist for about 3 seconds then I am dropped and prompted to sign in again. When I try to access thru Facebook it is giving me a message that it temporarily cannot...
Taylor
Community Legend
1015 Views
1 replies
0 likes
Can the songs loaded be deleted from my phone and then reloaded? I added more songs to the playlist and not sure what to do .
Newbie
Can the songs loaded be deleted from my phone and then reloaded? I added more songs to the playlist and not sure what to do .
Peter__
Community Legend
420 Views
1 replies
0 likes
I made a post as chuckhollywood but can't log back in that name on the forums for some reason ? So I made another. This is the account I want as my Spotify Its attached to my facebook I just ordered the Premium and can not log in. Everytime I log in ...
Newbie
I made a post as chuckhollywood but can't log back in that name on the forums for some reason ? So I made another. This is the account I want as my Spotify Its attached to my facebook I just or...
Peter__
Community Legend
380 Views
1 replies
0 likes
Just got a 3 month subscription but the devices aren't updating that its premium, mac nor ipad. Do i just have to wait or something?
Casual Listener
Just got a 3 month subscription but the devices aren't updating that its premium, mac nor ipad. Do i just have to wait or something?
Peter__
Community Legend
900 Views
1 replies
0 likes
I can log into my spotify on my desktop but can't on my phone. I tried tons of times. I have restared the device deleted the app everything. Just don't know what else to do could someone please get back with me. Thanks !!
Newbie
I can log into my spotify on my desktop but can't on my phone. I tried tons of times. I have restared the device deleted the app everything. Just don't know what else to do could someone please get b...
Peter__
Community Legend
342 Views
1 replies
0 likes
Hi, It will not let me sync my iphone to the desktop account. It doesnt even come up with a link to get the password for the mobile device. What can i do? I did already have a 24hr unlimited trial that ended, now i am on my premium membership trial. ...
Casual Listener
Hi, It will not let me sync my iphone to the desktop account. It doesnt even come up with a link to get the password for the mobile device. What can i do? I did...
Peter__
Community Legend
345 Views
1 replies
0 likes
Hi;I upgraded my account from free trial to premium, but the app on my iPhone will not play anything online or ofline. It keeps on telling me that my trial has expired and I need an premium acc. Does this mean my devices need to be re-set? If so, ple...
Casual Listener
Hi; I upgraded my account from free trial to premium, but the app on my iPhone will not play anything online or ofline. It keeps on telling me that my trial has expired and I need an premium acc. Do...
Peter__
Community Legend
636 Views
1 replies
0 likes
I upgraded my account to premium today and have logged out and restarted both my desktop and phone versions of Spotify. Both services will not show my premium account and when logging into Spotify online my account says its premium enabled.
Newbie
I upgraded my account to premium today and have logged out and restarted both my desktop and phone versions of Spotify. Both services will not show my premium account and when logging into Spot...
Peter__
Community Legend
401 Views
1 replies
0 likes
I changed my bank account info and now cant get access to spotify premium either even though it says it is active, can you reset my devices
Newbie
I changed my bank account info and now cant get access to spotify premium either even though it says it is active, can you reset my devices
Peter__
Community Legend
538 Views
1 replies
0 likes