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Solved!! can't upgrade to premium

I have submitted my Visa card information, but it still cannot upgrade to premium after the 2 days trial is over. Please help to fix it...

Casual Listener

I have submitted my Visa card information, but it still cannot upgrade to premium after the 2 days trial is over. Please help to fix it...

Taylor

Community Legend

1134 Views

4 replies

0 likes

  • 1134 Views
  • 4 replies
  • 0 likes

Playlists won't sync among computers

I just started using Spotify on two of my laptops, my phone, and tablet. I added about 400 songs to a playlist on one computer one night, then around 6000 on the other computer the next. Initiallly, it synced the first 400 songs from the first night....

Newbie

I just started using Spotify on two of my laptops, my phone, and tablet. I added about 400 songs to a playlist on one computer one night, then around 6000 on the other computer the next. Initiallly, ...

Taylor

Community Legend

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Log Me out?

Hey Spotify moderators. Ive recently had a friend put MY spotify account into his Sonos. Is there anyway of logging out that SONOS and or logging out of all devices? That would be a huge help thanks.

Casual Listener

Hey Spotify moderators. Ive recently had a friend put MY spotify account into his Sonos. Is there anyway of logging out that SONOS and or logging out of all devices? That would be a huge help thanks....

Taylor

Community Legend

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Last fm not working with in spotify.

On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson. I'm thinking that's why it's not scrobbling. If that is the case, am i s.o.l. or is there a solution? My e-mail is [Email-Snip-SuperUser]

Casual Listener

On accident my name on Spotify is David Wilson. With Last fm it is rocknwilson.  I'm thinking that's why it's not scrobbling.  If that is the case, am i s.o.l. or is there a solution? ...

Peter__

Community Legend

1426 Views

7 replies

0 likes

  • 1426 Views
  • 7 replies
  • 0 likes

Facebook account deactivated

My original Facebook account is deactivated, it can't be reactivated, so how do I get my account changed to my new Facebook account, or should I just take all the users here talking about the problems they have with support, call my credit card compn...

Casual Listener

My original Facebook account is deactivated, it can't be reactivated, so how do I get my account changed to my new Facebook account, or should I just take all the users here talking about the problem...

peascreekstudio

Casual Listener

963 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Premium not working on iPhone

my Iphone 4 used to get spotify premium, I just subscribed to spotify premium, but my hone says, " only Premium uses can steam on demand" --- What gives? I want to pay 9.99 a month, but It aint working------ fix please!

Newbie

my Iphone 4 used to get spotify premium, I just subscribed to spotify premium, but my hone says, " only Premium uses can steam on demand" --- What gives? I want to pay 9.99 a month, but It aint worki...

Peter__

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

All playlists deleted

I logged into my account last week and all my playlist had vanished. Any help?

Newbie

I logged into my account last week and all my playlist had vanished. Any help?

Peter__

Community Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Changing Username

Is there anyway to change my Username? Also, Edit Profile does not let me change my PostCode. I don't know where the PostCode came from that is currently on my profile as it is not mine. Many thanks,

Casual Listener

Is there anyway to change my Username?   Also, Edit Profile does not let me change my PostCode. I don't know where the PostCode came from that is currently on my profile as it is not mine. &n...

Peter__

Community Legend

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

Need a new device password

Hi, because I got another cellphone I installed Spotify on it, but I forgot my device password. So I ordert a new link to change the paaword, but I don´t get any Email from spotify with the link. Can U help?

Casual Listener

Hi,   because I got another cellphone I installed Spotify on it, but I forgot my device password. So I ordert a new link to change the paaword, but I don´t get any Email from spotify wit...

Peter__

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Stuck in offline mode

ok-i`m going out,plug in my headset,a couple of tunes later and it goes to `off-line`mode. ... so i`m screwed / with not a clue what to do about it! and NO music for my now sad jouney, plz`help.

Visitor

ok-i`m going out,plug in my headset,a couple of tunes later and it goes to `off-line`mode. ... so i`m screwed / with not a clue what to do about it!   and NO music for my now sad jouney, pl...

Peter__

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Premium not working on iPad

I have a premium account but cannot get my new I pad to access my playlists

Newbie

I have a premium account but cannot get my new I pad to access my playlists

Peter__

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Won't stay logged in

When I try to log in I can see my playlist for about 3 seconds then I am dropped and prompted to sign in again. When I try to access thru Facebook it is giving me a message that it temporarily cannot merge accounts. There are no phone numbers to cont...

Newbie

When I try to log in I can see my playlist for about 3 seconds then I am dropped and prompted to sign in again. When I try to access thru Facebook it is giving me a message that it temporarily cannot...

Taylor

Community Legend

1015 Views

1 replies

0 likes

  • 1015 Views
  • 1 replies
  • 0 likes

Reload Content

Can the songs loaded be deleted from my phone and then reloaded? I added more songs to the playlist and not sure what to do .

Newbie

Can the songs loaded be deleted from my phone and then reloaded?  I added more songs to the playlist and not sure what to do .

Peter__

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Where is my premium?

I made a post as chuckhollywood but can't log back in that name on the forums for some reason ? So I made another. This is the account I want as my Spotify Its attached to my facebook I just ordered the Premium and can not log in. Everytime I log in ...

Newbie

I made a post as chuckhollywood but can't log back in that name on the forums for some reason ? So I made another. This is the account I want as my Spotify Its attached to my facebook  I just or...

Peter__

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Premium Activation Delay

Just got a 3 month subscription but the devices aren't updating that its premium, mac nor ipad. Do i just have to wait or something?

Casual Listener

Just got a 3 month subscription but the devices aren't updating that its premium, mac nor ipad. Do i just have to wait or something?

Peter__

Community Legend

900 Views

1 replies

0 likes

  • 900 Views
  • 1 replies
  • 0 likes

I cant log into my account on my phone I just bought premium

I can log into my spotify on my desktop but can't on my phone. I tried tons of times. I have restared the device deleted the app everything. Just don't know what else to do could someone please get back with me. Thanks !!

Newbie

I can log into my spotify on my desktop but can't on my phone. I tried tons of times. I have restared the device deleted the app everything. Just don't know what else to do could someone please get b...

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Premium trial - login not working

Hi, It will not let me sync my iphone to the desktop account. It doesnt even come up with a link to get the password for the mobile device. What can i do? I did already have a 24hr unlimited trial that ended, now i am on my premium membership trial. ...

Casual Listener

Hi,   It will not let me sync my iphone to the desktop account. It doesnt even come up with a link to get the password for the mobile device.   What can i do?    I did...

Peter__

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Premium not working after trial

Hi;I upgraded my account from free trial to premium, but the app on my iPhone will not play anything online or ofline. It keeps on telling me that my trial has expired and I need an premium acc. Does this mean my devices need to be re-set? If so, ple...

Casual Listener

Hi; I upgraded my account from free trial to premium, but the app on my iPhone will not play anything online or ofline. It keeps on telling me that my trial has expired and I need an premium acc. Do...

Peter__

Community Legend

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Premium not working

I upgraded my account to premium today and have logged out and restarted both my desktop and phone versions of Spotify. Both services will not show my premium account and when logging into Spotify online my account says its premium enabled.

Newbie

I upgraded my account to premium today and have logged out and restarted both my desktop and phone versions of Spotify.  Both services will not show my premium account and when logging into Spot...

Peter__

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Change bank details - Premium not working

I changed my bank account info and now cant get access to spotify premium either even though it says it is active, can you reset my devices

Newbie

I changed my bank account info and now cant get access to spotify premium either even though it says it is active, can you reset my devices

Peter__

Community Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes