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Will not let me login when offline!!! Need instructions to fix or refund

Hi I have Premium so that I can listen on my mobile phone, e.g. when on an airplane or on the train (where I have ZERO signal). I thought the whole idea is that I can do this and listen when offline? Well, each time I try to access Spotify it tries t...

Newbie

Hi   I have Premium so that I can listen on my mobile phone, e.g. when on an airplane or on the train (where I have ZERO signal).    I thought the whole idea is that I can do t...

Peter__

Community Legend

301 Views

1 replies

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Solved!! Lost my playlists and lost my Unlimited account

Hello, Today I logged on to Spotify from another computer and now I returned from Unlimited to Free and lost thereby my playlists. Due to other posts I read that a duplicate account is created. Could a moderator please delete this for me? Thanks in a...

Visitor

Hello,   Today I logged on to Spotify from another computer  and now I returned from Unlimited to Free and lost thereby my playlists. Due to other posts I read that a duplicate account ...

Peter__

Community Legend

433 Views

2 replies

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Gift Card Download Redeeming

I received a Spotify £10 Gift Card and went online to redeem the code, which I did and choose to access 15 downloads and now I have no way of redeeming them as the app on my PC says that Spotify no longer supports downloads and the code is now invali...

Newbie

I received a Spotify £10 Gift Card and went online to redeem the code, which I did and choose to access 15 downloads and now I have no way of redeeming them as the app on my PC says that Spotify no l...

Peter__

Community Legend

795 Views

2 replies

1 likes

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Premium account access to my Local Files

Community - Just getting started so this is probably a dumb question. I have a trial Premium account. When I run Spotify on my desk top PC it finds all my locally stored music files. When I log in to my Ipad iteration of Spotify, it finds my account ...

Newbie

Community -   Just getting started so this is probably a dumb question.  I have a trial Premium account. When I run Spotify on my desk top PC it finds all my locally stored music files....

Peter__

Community Legend

387 Views

1 replies

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Premium account, commercials during free trial period?

Greetings, I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard during the free month, I'd just as soon pay and get this ball roll...

Newbie

Greetings,   I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard duri...

Peter__

Community Legend

604 Views

3 replies

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free trial

when the 48 hour trial is up can you still listen to the songs in your play list or do you have to pay

Newbie

when the 48 hour trial is up can you still listen to the songs in your play list or do you have to pay

Peter__

Community Legend

331 Views

1 replies

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Delete account

I want to delete my account. The "deleting an account" thread says to use the contact form. I did. It sent me an automated email directing me back to the community forums. When I type delete account in the subject it suggests I go back to the "how to...

Visitor

I want to delete my account. The "deleting an account" thread says to use the contact form. I did. It sent me an automated email directing me back to the community forums. When I type delete account ...

Peter__

Community Legend

362 Views

4 replies

0 likes

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Please Help. I'm paying for premium service and I can't stream music!

I'm paying $10/mo for premium service, but Spotify is not allowing me to stream music, only listen to the radio. Has this happened to anyone else? Please help! Thanks.

Newbie

I'm paying $10/mo for premium service, but Spotify is not allowing me to stream music, only listen to the radio. Has this happened to anyone else? Please help! Thanks.

Peter__

Community Legend

333 Views

3 replies

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gifting spotify premium by e-mail

Hi. I purchased several gifts this morning but I was in a hurry and closed out after I got the message that the purchase had been processed and did not see any option about printing or sending an e-card. No one has received his/her card yet and I did...

Newbie

Hi.  I purchased several gifts this morning but I was in a hurry and closed out after I got the message that the purchase had been processed and did not see any option about printing or sending ...

Peter__

Community Legend

341 Views

1 replies

0 likes

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Couldn't enter my NUS discount?

I just renewed my premium account but was not offered the chance to input my NUS discount details, i clicked premium, entered my password to go to the next screen assuming there would be a chance to review as usual, then i had already payed with no c...

Newbie

I just renewed my premium account but was not offered the chance to input my NUS discount details, i clicked premium, entered my password to go to the next screen assuming there would be a chance to ...

Peter__

Community Legend

407 Views

1 replies

0 likes

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You’re only 90 seconds away from a world of music.

Trying to enter payment information to begin my 30 day trial, after I enter which payment methode, it takes me to a new page that says "You’re only 90 seconds away from a world of music.", then just hangs there. I've tried IE, Firefox & Chrome on 2 d...

Newbie

Trying to enter payment information to begin my 30 day trial, after I enter which payment methode, it takes me to a new page that says "You’re only 90 seconds away from a world of music.", then just ...

sonnnet

Music Fan

460 Views

4 replies

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Starting Premium

So I received a message saying that my account was closed because I got a new card and shut down the old one. So I updated my payment method, even though I'm still on the free trial which ends 1-25-13, bought the premium package, and I still get ads ...

Newbie

So I received a message saying that my account was closed because I got a new card and shut down the old one. So I updated my payment method, even though I'm still on the free trial which ends 1-25-1...

Peter__

Community Legend

201 Views

1 replies

0 likes

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Free trial- will I be charged at end?

I got a new phone and downloaded spotify onto it, and recieved the 48hour free trial. I then was told by someone that often the 'free trial' is followed by an assumption that you want to keep on going with the app, and so it will charge you without a...

Newbie

I got a new phone and downloaded spotify onto it, and recieved the 48hour free trial. I then was told by someone that often the 'free trial' is followed by an assumption that you want to keep on goin...

Peter__

Community Legend

664 Views

1 replies

0 likes

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no puedo iniciar sesion desde mi cuenta spotify

he olvidado mi contraseña, y la direccion de correo electronico con la que estoy registrada no es la que uso ya porque me robaron mi cuenta de mesenger, ahora uso esta carmenbujalance87@gmail.com, por lo tanto no puedo cambiar ni mi direccion de corr...

Newbie

he olvidado mi contraseña, y la direccion de correo electronico con la que estoy registrada  no es la que uso ya porque me robaron mi cuenta de mesenger, ahora uso esta carmenbujalance87@gmail.c...

767 Views

0 replies

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Spotify thinks I like bad music

Well this is really getting annoying. Lets look at my favorite artists and starred list: Cradle of Filth Skyclad Amon Amath Corvus Corax Luca Turili Blind Guardian Show of Hands Megson Now lets look at what Spotify claims my top artists are and what ...

Newbie

Well this is really getting annoying.   Lets look at my favorite artists and starred list:   Cradle of Filth Skyclad Amon Amath Corvus Corax Luca Turili Blind Guardian S...

364 Views

0 replies

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Solved!! Download music doesn't work

Hello. When I click on downloads music it say's "We're not currently not supporting new download purchases on spotifuggle" What does that mean's?? I am Premium member of course,so I can't understand why that pops up when I trying to download the musi...

Casual Listener

Hello.   When I click on downloads music it say's "We're not currently not supporting new download purchases on spotifuggle" What does that mean's?? I am Premium member of course,so I can't ...

Peter__

Community Legend

1551 Views

6 replies

0 likes

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Please disconnect my wife's facebook account and user photo from my account

username halanstevens Furthermore, I bought my wife an annual subscription for christmas and couldn't create her account using the same email address as her facebook account. Very frustrating!

Casual Listener

username halanstevens   Furthermore, I bought my wife an annual subscription for christmas and couldn't create her account using the same email address as her facebook account. Very frustrat...

Peter__

Community Legend

389 Views

1 replies

0 likes

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Won't allow me to stream.

I just started using spotify and signed up for the 30 day trial. When I tried streaming it said I'm not a premium user but the account is active. I'm on an iPhone 5. I wonder if streaming is not part of the trial or there is an issue with the account...

Regular

I just started using spotify and signed up for the 30 day trial. When I tried streaming it said I'm not a premium user but the account is active. I'm on an iPhone 5. I wonder if streaming is not part...

David

Spotify Legend

359 Views

1 replies

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Please bill me immediately

username: micheledossett I set up a spotify account for my wife with the username above. I purchased an annual premium subscription as a christmas gift. Please skip the 30 day trial and bill my card immediately.

Casual Listener

username: micheledossett   I set up a spotify account for my wife with the username above. I purchased an annual premium subscription as a christmas gift. Please skip the 30 day trial and bi...

David

Spotify Legend

256 Views

1 replies

0 likes

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Solved!! Spotify Gift Cards Questions

I have Spotify premium and I am midway through my month, and I have been bought two £10 Spotfiy gift crds and a £30 gift card. Do I have to cancell my subscription at a certain time, then credit my account with the cards? What is best way to do this ...

Music Fan

I have Spotify premium and I am midway through my month, and I have been bought two £10 Spotfiy gift crds and a £30 gift card. Do I have to cancell my subscription at a certain time, then credit my a...

garytonsley

Music Fan

809 Views

2 replies

0 likes

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