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student discount feature not available?

Trying to get Spotify premium using my nus card and keep getting this message after I click confirm purchase?

Newbie

Trying to get Spotify premium using my nus card and keep getting this message after I click confirm purchase?

Peter__

Community Legend

417 Views

1 replies

0 likes

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  • 1 replies
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missing playlists

uninstalled spotify and installed it again and then my playlists was gone on the computer, but my spotify on my cell was he palaylists still there. how do i solve this?

Newbie

uninstalled spotify and installed it again and then my playlists was gone on the computer, but my spotify on my cell was he palaylists still there. how do i solve this?

Peter__

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

one of my friends profile shows nothing but everyone elses shows their playlists

one of my friends profile shows nothing but everyone elses shows their playlists.. how come i cant see her playlists.. is it because she is a premium user and im not.. and if i go premium will other people not be able to see my lists

Regular

one of my friends profile shows nothing but everyone elses shows their playlists.. how come i cant see her playlists.. is it because she is a premium user and im not..  and if i go premium will ...

mikefurbs

Regular

770 Views

5 replies

0 likes

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  • 5 replies
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Cannot connect to my account throught the spotify client.

I cannot access my account with the spotify client, I have checked all firewall settings and everything is ok. Additionally this is happening in all my devices, tablet included. I have no problems logging in at spotify.com and when I check my account...

Newbie

I cannot access my account with the spotify client, I have checked all firewall settings and everything is ok. Additionally this is happening in all my devices, tablet included. I have no problems lo...

Johnny68

Regular

1388 Views

13 replies

1 likes

  • 1388 Views
  • 13 replies
  • 1 likes

Error 412 on laptop and error 408 on iPhone

Hi, My spotify account was registered in the UK and ever since i moved to Singapore I haven't been able to use it. Now that spotify has launched in Singapore, I edited my profile and changed my country and trying to login using my account details. In...

Visitor

Hi,   My spotify account was registered in the UK and ever since i moved to Singapore I haven't been able to use it. Now that spotify has launched in Singapore, I edited my profile and changed...

user-removed

Not applicable

920 Views

6 replies

0 likes

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  • 6 replies
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Buy Music

How ist that you cant buy music in Spotify any more? Lives in Sweden

Casual Listener

How ist that you cant buy music in Spotify any more? Lives in Sweden

Peter__

Community Legend

984 Views

4 replies

0 likes

  • 984 Views
  • 4 replies
  • 0 likes

Trouble Making New Account

I'm trying to make a new account because I don't want my Spotify connected to my Facebook anymore as I might be closing the Facebook account it's connected to. I tried making a new account yesterday but it says my email address is already in use. I t...

Casual Listener

I'm trying to make a new account because I don't want my Spotify connected to my Facebook anymore as I might be closing the Facebook account it's connected to. I tried making a new account yesterday ...

Adam

Roadie

491 Views

3 replies

0 likes

  • 491 Views
  • 3 replies
  • 0 likes

Got a few problems

Haven't used Spotify for a long time - stopped using it when the restrictions were introduced. Decided to come back today, but can only access my Spotify account by logging in with Facebook, as I can't remember my password. I can't get a password rem...

Casual Listener

Haven't used Spotify for a long time - stopped using it when the restrictions were introduced. Decided to come back today, but can only access my Spotify account by logging in with Facebook, as I can...

Sianikatt

Casual Listener

423 Views

2 replies

0 likes

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  • 2 replies
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Premium subscription disappeared

Hello, I had the same issue earlier this week but it started working again. I had a payment taken from my Paypal on the 25th for £9.99 so it's obviously charging me for the service but not giving it my account for some reason. I haven't logged out on...

Visitor

Hello, I had the same issue earlier this week but it started working again. I had a payment taken from my Paypal on the 25th for £9.99 so it's obviously charging me for the service but not giving it ...

Peter__

Community Legend

566 Views

3 replies

0 likes

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  • 3 replies
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charged without 30 days free trial!! please help!!

I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do so anytime before the actual payment. I got a recei...

Casual Listener

I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do ...

yettalam

Casual Listener

871 Views

5 replies

0 likes

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Spotify shuts down and closes as soon as I open it help please

Running a Dell Inspirion desktop. OS is Win 7 64 bit home premium. When I log into spotifdy by clicking the shortcut on my desktop I enter in my email and password. Then spotify tells me "What's new is not available offline". Then here is the problem...

Casual Listener

Running a Dell Inspirion desktop. OS is Win 7 64 bit home premium. When I log into spotifdy by clicking the shortcut on my desktop I enter in my email and password. Then spotify tells  me "What'...

Phoenixrising72

Casual Listener

1455 Views

2 replies

0 likes

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Page d'accueil qui ne charge pas.

Bonjour, je ne savais pas où poster ce problème j'ai donc choisi de la mettre ici en espérant que c'est le bon endroit. Depuis quelques temps la page "nouveautés" ne s'affiche plus lorsque j'ouvre spotify, je n'ai qu'un carré blanc au centre qui insi...

Newbie

Bonjour, je ne savais pas où poster ce problème j'ai donc choisi de la mettre ici en espérant que c'est le bon endroit. Depuis quelques temps la page "nouveautés" ne s'affiche plus lorsque j'ouvre ...

Taylor

Community Legend

1644 Views

1 replies

0 likes

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  • 1 replies
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Deleted a playlist by accident :(

Hey, i'm a spotify premium user and I accidentally deleted a playlist on 27/04/2013 called 'Even More Music', is it possible to recover it please? Thanks

Casual Listener

Hey, i'm a spotify premium user and I accidentally deleted a playlist on 27/04/2013 called 'Even More Music', is it possible to recover it please? Thanks

Peter__

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

48 hour subscription

Hi. I would like to cancel my free 48 hour subscription, how do I do it? Thanks

Newbie

Hi. I would like to cancel my free 48 hour subscription, how do I do it? Thanks

Peter__

Community Legend

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Why I can't change my payment?

I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?

Newbie

I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?  

Peter__

Community Legend

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Disconnect from facebook

I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected. I deactivated my facebook page and now when I log onto my spotify it reactivates my facebook page and its really annoy...

Newbie

I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected.  I deactivated my facebook page and now when I log onto my spo...

Peter__

Community Legend

492 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Expired card

I have to renew my card details but can not fet further from country. I am in Sweden and postal code is 64791. If I fill it in the answer i get is "oos. something went wrong... yada yada yada... What du I have to do? Card is expired already. I have n...

Music Fan

I have to renew my card details but can not fet further from country. I am in Sweden and postal code is 64791. If I fill it in the answer i get is "oos. something went wrong... yada yada yada... What...

Aire1976

Music Fan

1879 Views

12 replies

0 likes

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  • 12 replies
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After reinstalling Spotify all playlists are gone!

Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned offline again. No playlists and no online mode, just ...

Regular

Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned ...

Taylor

Community Legend

3215 Views

24 replies

4 likes

  • 3215 Views
  • 24 replies
  • 4 likes

Missing "View Playlist as Album List" Option

Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the option I used to use (located on the third option of t...

Newbie

Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the opt...

Taylor

Community Legend

603 Views

1 replies

1 likes

  • 603 Views
  • 1 replies
  • 1 likes

Change country

Hi everone, Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat to change back to Hong Kong, the system need me to write the z...

Newbie

Hi everone,   Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat ...

Peter__

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes