Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Help please

I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember it all please help I only log in with spotify not Fa...

Casual Listener

I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember i...

MikeyB

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Free premium trial not working.

I just began the free premium trial. I started it from a computer by signing onto the website. Then I went to my iPhone to start using premium (which I was super excited about) but my iPhone doesn't seem to recognize that I started the premium trial....

Casual Listener

I just began the free premium trial. I started it from a computer by signing onto the website. Then I went to my iPhone to start using premium (which I was super excited about) but my iPhone doesn't ...

MikeyB

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! My subscription to spotify unlimited doesnt' have any effects on my desktop spotif ?

Hello the community,I still can't listen to track not more than 5 times even with my new subscription ...It seems like my subscription is not activated on my account ?any help please ?

Casual Listener

Hello the community, I still can't listen to track not more than 5 times even with my new subscription ... It seems like my subscription is not activated on my account ? any help please ?

crazyhorse

Casual Listener

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Spotify trial

Hi I've signed up for the 30 day trial and received a receipt but premium isn't working. Please help.Colin

Casual Listener

Hi I've signed up for the 30 day trial and received a receipt but premium isn't working. Please help. Colin

Peter__

Community Legend

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes

Login in problem

Hi, a while ago i changed my spotifuggle password, and now I can't remember it. I tried using the "forgot password" button, but the emailI used for the spotify doesn't seem to excist anymore, so i cant change the password. So now i cant log in AT ALL...

Newbie

Hi,    a while ago i changed my spotifuggle password, and now I can't remember it. I tried using the "forgot password" button, but the email I used for the spotify doesn't seem to e...

Peter__

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Spotify Premium has changed itself to Spotify free

I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad.My payments are up to date. I have emailed Spotify twice over two weeks via the contact form, but they have n...

Casual Listener

I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad. My payments are up to date. I have emailed Spotify twi...

Fountainscot

Casual Listener

890 Views

2 replies

0 likes

  • 890 Views
  • 2 replies
  • 0 likes

Deleting facebook, how to create "normal" access?

I´m deleting my facebook, but problem is that when I try deactivating ( tried it before ) my facebook, my spotify goes crazy. Problem seem to be that I need to change my access to spotify from facebook to a normal login, but how do I do that?

Newbie

I´m deleting my facebook, but problem is that when I try deactivating ( tried it before ) my facebook, my spotify goes crazy. Problem seem to be that I need to change my access to spotify from facebo...

Peter__

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Facebook Integration After Signup With Spotify Account

As the subject says, I integrated my Spotify account to my Facebook account the other day. But when I visit my friends in Spotify, I see their full name on their profile. Mine still just displays my username.Also, my name never shows up in searches (...

Newbie

As the subject says, I integrated my Spotify account to my Facebook account the other day.   But when I visit my friends in Spotify, I see their full name on their profile. Mine still just dis...

Peter__

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Subscription

Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What am I paying for?

Visitor

Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What ...

Peter__

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Payment refused

Hey, there.I just tried to buy Spotify Unlimited, and my payment got refused. I sent a message to the customer service and asked, and they told me I'll find all the info here in the forum. Nope.Here's the case.Spotify Unlimited costs in Sweden 49kr. ...

Casual Listener

Hey, there. I just tried to buy Spotify Unlimited, and my payment got refused. I sent a message to the customer service and asked, and they told me I'll find all the info here in the forum. Nope. H...

The_Taze

Casual Listener

630 Views

2 replies

0 likes

  • 630 Views
  • 2 replies
  • 0 likes

Subscription

Hi, I need to cancel my subscription, but i was wondering whether my account will stay as premium until it next tries to take money from my account, or will it cancel my premium account straight away?

Newbie

Hi, I need to cancel my subscription, but i was wondering whether my account will stay as premium until it next tries to take money from my account, or will it cancel my premium account straight...

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Have paid for Premium and payment has been done but am still registered as free trial

Four days ago I created a new Spotify Premium account. The payment has been done, I have checked wiht my bank. I still cannot download playlists to my telephone, and after a long research around the community pages, I learn I must check my "subscript...

Casual Listener

Four days ago I created a new Spotify Premium account. The payment has been done, I have checked wiht my bank. I still cannot download playlists to my telephone, and after a long research around the ...

Peter__

Community Legend

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Cant upgrade, still being charged

Hi. Have been Spotifycustomer for some time. Had to close my VISA card due to scam attempt, then tried to change my card details in spotify account. Did this several times since nothing happened with those commercials.Im still getting charged full pr...

Newbie

Hi.   Have been Spotifycustomer for some time. Had to close my VISA card due to scam attempt, then tried to change my card details in spotify account. Did this several times since nothing happ...

Peter__

Community Legend

372 Views

2 replies

0 likes

  • 372 Views
  • 2 replies
  • 0 likes

Solved!! Auto Log In

I do not want Spotify to automatically log in when I start my computer. I have scoured the site looking for a way to stop this and can't find an answer. Any help would be greatly appreciated. Thanks

Newbie

I do not want Spotify to automatically log in when I start my computer. I have scoured the site looking for  a way to stop this and can't find an answer. Any help would be greatly appreciated. T...

Taylor

Community Legend

7675 Views

1 replies

1 likes

  • 7675 Views
  • 1 replies
  • 1 likes

I can't change my payment method now, help please

Hello, i can't change my payment method, since i accidentally change the location of my account, now i am stuck at the error page and i wanted to add my US credit card to my payment method and change my country back to US,now i am force to use the pr...

Newbie

Hello, i can't change my payment method, since i accidentally change the location of my account, now i am stuck at the error page and i wanted to add my US credit card to my payment method and change...

Taylor

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Apps

I pay for premium, yet to use the aps I have to log on with FB or twitter... how **bleep** is that. Eg. Trying to add some tracks to a 'Soundrop room' and it says I have to log in. Well hang on there, I log in when I click start up, why do I have to ...

Newbie

I pay for premium, yet to use the aps I have to log on with FB or twitter... how **bleep** is that.   Eg. Trying to add some tracks to a 'Soundrop room' and it says I have to log in. Well hang...

Peter__

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Switching Countries

Hi there, Been using Spotify Premium (Australia) for the past 4 months and absolutely loving it. Probably the best subscription I've paid for. Spotify has now become available in Singapore and it is only 10SGD (it is 11.99AUD in Australia) so I would...

Casual Listener

Hi there,   Been using Spotify Premium (Australia) for the past 4 months and absolutely loving it. Probably the best subscription I've paid for. Spotify has now become available in Singapore a...

evelyn11

Newbie

9243 Views

4 replies

1 likes

  • 9243 Views
  • 4 replies
  • 1 likes

Deleted all my offline playlists?!?!

Thank you Spotify, not only have you completely WIPED my computer of my offline playlists and cache (yes, default cache AND my custom cache folder have been reset to 0MB) but you've also wiped my phone clean - and seeing as I have no access to a big ...

Regular

Thank you Spotify, not only have you completely WIPED my computer of my offline playlists and cache (yes, default cache AND my custom cache folder have been reset to 0MB) but you've also wiped my pho...

RedRiddell

Regular

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Recover deleted playlist

Hi! So the other day i deleted one of my playlists called "get well soon, dearie" by misstake. Is there some way i can get it back?Read the other message about deleted playlists but couldnt reply and looked like someone "running spotify" had to help ...

Visitor

Hi!   So the other day i deleted one of my playlists called "get well soon, dearie" by misstake. Is there some way i can get it back? Read the other message about deleted playlists but couldn...

Peter__

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Another payment method in POLAND

Hi, Is Spotify going to provide additional payment method for clients in Poland? Like: dotpay.pl payu.pl Above are very popular in Poland! I wont pay for spotify by my credit card, but i'm very interested in subscription. Thanks in advance ---- In po...

Regular

Hi, Is Spotify going to provide additional payment method for clients in Poland? Like: dotpay.pl payu.pl Above are very popular in Poland! I wont pay for spotify by my credit card, but i'm ...

pollytik

Casual Listener

3747 Views

5 replies

0 likes

  • 3747 Views
  • 5 replies
  • 0 likes