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I've a problem using Spotify!

When i'm loging in i'm on 2 accounts, first my normal spotify account and then my facebook account. On my spotify account i don't remember the email (it's just an fake email wich i made when i was younger.) So here's the problem, i wanna change email...

Newbie

When i'm loging in i'm on 2 accounts, first my normal spotify account and then my facebook account. On my spotify account i don't remember the email (it's just an fake email wich i made when i was yo...

Peter__

Community Legend

425 Views

1 replies

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Premium subscription not working on mobile/iPod

Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive the free premium subscription, and thought that maybe...

Casual Listener

Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive th...

Caroliiiine

Casual Listener

821 Views

5 replies

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being billed for spotify free

this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page says i have spotify free: would i like to upgrade to p...

Newbie

this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page say...

Peter__

Community Legend

400 Views

1 replies

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Solved!! Cant Re-subscribe on holliday in not-launched country :(

I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet. The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says only that Spotify has not launched yet... What to do? I think ...

Casual Listener

I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet.   The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says on...

reinierbutot

Casual Listener

485 Views

2 replies

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I dont have Facebook but would like to be able to search for my friends and follow them

Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly....

Casual Listener

Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly.... 

Peter__

Community Legend

537 Views

3 replies

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Solved!! Someone used my student discount code.

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes.I'm a student with a valid NUS card and I wanted to use (rightfully) my discount.My NUS card was lost almost a month ago though, after I started t...

Newbie

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes. I'm a student with a valid NUS card and I wanted to use (rightfully) my discount. My NUS car...

Peter__

Community Legend

8248 Views

3 replies

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Removing Facebook Link

How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise, it looked like a phishing attempt with them asking...

Casual Listener

How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise,...

Richard

Community Legend

663 Views

4 replies

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willing but unable to get a premium account

Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an account while already in Singapore - I keep on gett...

Newbie

Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an ...

Peter__

Community Legend

370 Views

1 replies

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Premium Account

I use Spotify on my i pad. After my free trial I see I am being charged for a Premium account. I wish to downgrade to 'unlimited'. How do I do this?

Newbie

I use Spotify on my i pad.  After my free trial I see I am being charged for a Premium account.   I wish to downgrade to 'unlimited'.  How do I do this?

Peter__

Community Legend

387 Views

1 replies

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upgradeing

I am not seeing where I can upgrade to premium on my account can someone tell me?

Newbie

I am not seeing where I can upgrade to premium on my account can someone tell me?

Peter__

Community Legend

282 Views

1 replies

0 likes

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cant remember user name and password?!

Hi, I cannot use spotify on my mobile from this morning. I cannot remember my log in details, although I know my long number. and the e mail address attached to the account. It's all working fine on the lap top, but not on the mobile. when i ask for ...

Casual Listener

Hi,  I cannot use spotify on my mobile from this morning.  I cannot remember my log in details, although I know my long number. and the e mail address attached to the account.  It's a...

Stupify

Community Legend

1032 Views

3 replies

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Suggested Free Account Enhancement

Hi Marketing/Customer Accounts Team, I have a suggestion for your free subscribers. Why not credit their account with an additional 20 minutes of free music a month when they click on an add? Obviousliy you would need to limit the nubmer of click-thr...

Newbie

Hi Marketing/Customer Accounts Team,   I have a suggestion for your free subscribers.  Why not credit their account with an additional 20 minutes of free music a month when they click on ...

Peter__

Community Legend

324 Views

1 replies

0 likes

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Solved!! I can't renew my subscription, it tells me I got I don't have any funds etc.

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating you...

Casual Listener

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscription...

ineedsomehelp

Casual Listener

1815 Views

1 replies

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I bought Spotify Unlimited, but I'm still getting adverts

I have quit / restarted, logged out and back in, reinstalled / updated. And yet if I go to my account settings it says I'm on Unlimited. I did have a Premium account a couple of months ago. Any ideas? Quite annoying.

Newbie

I have quit / restarted,  logged out and back in, reinstalled / updated.   And yet if I go to my account settings it says I'm on Unlimited.   I did have a Premium account a couple ...

Peter__

Community Legend

785 Views

4 replies

1 likes

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Spotify Keeps Shutting Down

Problems this morning - Spotify keeps shutting down. First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sign back in. Second instance was when clicking on a link throu...

Newbie

Problems this morning - Spotify keeps shutting down.   First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sig...

Peter__

Community Legend

2249 Views

1 replies

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PREMIUM WILL NOT GO AWAY

Please Help!I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and lo and behold, i was charged for another months subscr...

Newbie

Please Help! I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and l...

Peter__

Community Legend

652 Views

2 replies

0 likes

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Premium account

Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top it says " 48 hours of your trial remain" I have it ...

Newbie

Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top ...

Peter__

Community Legend

331 Views

1 replies

0 likes

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Gift Card problem

Now then, I have been given a gift card. I activated it and selected to use it for downloads. I was given this message; Your account has been credited with 15 Spotify Downloads There is a problem, I can't download any music. I've done it in the past ...

Newbie

Now then,   I have been given a gift card. I activated it and selected to use it for downloads. I was given this message;   Your account has been credited with 15 Spotify Downloads &nb...

Peter__

Community Legend

418 Views

1 replies

0 likes

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Solved!! Cannot try/buy premium for my French account from abroad

Hi there, I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profile is set to France as well as my credit card (VISA from Fra...

Casual Listener

Hi there,   I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profi...

LonGi3

Casual Listener

562 Views

1 replies

0 likes

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expired offline license

Im needing to reset my offline listening privileges as they have expired?

Newbie

Im needing to reset my offline listening privileges as they have expired?

MikeyB

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
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