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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780136 Views

18 replies

29 likes

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  • 18 replies
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Subscription Problem

So.. I have a question. I have tried to email, did not work. I have canceled my Spotify account. I was having some issues that I had a hard time fixing. I had signed up for the spotity premium 30 day trial, and I only got it for 10 days, then it shut...

Newbie

So.. I have a question. I have tried to email, did not work.   I have canceled my Spotify account. I was having some issues that I had a hard time fixing.   I had signed up for the ...

Adam

Roadie

264 Views

1 replies

0 likes

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Something is not working well with my page.

Dear Spotify Team: I truly enjoyed Spotify - but it will not work for me any more. If I click on anything the whole program disappears and I have to sign in all over. I would like my money refunded to me. Since there is no way for any one to give me ...

Casual Listener

Dear Spotify Team:   I truly enjoyed Spotify - but it will not work for me any more.  If I click on anything the whole program disappears and I have to sign in   all over.  I ...

Peter__

Community Legend

270 Views

1 replies

0 likes

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  • 1 replies
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Instant Startup

Spotify pops up when my computer turns on. I would like to change it, so that it doesn't do that. I've done it before, but I don't remember how. It's Windows.

Newbie

Spotify pops up when my computer turns on. I would like to change it, so that it doesn't do that. I've done it before, but I don't remember how. It's Windows.

Peter__

Community Legend

281 Views

1 replies

0 likes

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Can Europe Spotify gift cards be used in the US?

Hello Spotify Community, I am from the Netherlands and i have a close friend that lives in the United States. He really likes Spotify just like me. I still have an unused Spotify gift card at work. I don't need it because i pay monthly for and have S...

Casual Listener

Hello Spotify Community,   I am from the Netherlands and i have a close friend that lives in the United States. He really likes Spotify just like me. I still have an unused Spotify g...

Peter__

Community Legend

1321 Views

1 replies

0 likes

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Solved!! The Payment side stops just after choosing paymethod ?

My Account is going to expire in a couple of days and I have tried severa times to supscribe my account.But when i come to the page where to type cardnumber an so on, the side stops and keep on loading...... but nothing happens..... so Icant type and...

Casual Listener

My Account is going to expire in a couple of days and I have tried severa times to supscribe my account. But when i come to the page where to type cardnumber an so on, the side stops and keep on loa...

Flund

Casual Listener

666 Views

4 replies

0 likes

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I've a problem using Spotify!

When i'm loging in i'm on 2 accounts, first my normal spotify account and then my facebook account. On my spotify account i don't remember the email (it's just an fake email wich i made when i was younger.) So here's the problem, i wanna change email...

Newbie

When i'm loging in i'm on 2 accounts, first my normal spotify account and then my facebook account. On my spotify account i don't remember the email (it's just an fake email wich i made when i was yo...

Peter__

Community Legend

353 Views

1 replies

0 likes

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  • 1 replies
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Premium subscription not working on mobile/iPod

Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive the free premium subscription, and thought that maybe...

Casual Listener

Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive th...

Caroliiiine

Casual Listener

658 Views

5 replies

0 likes

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being billed for spotify free

this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page says i have spotify free: would i like to upgrade to p...

Newbie

this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page say...

Peter__

Community Legend

339 Views

1 replies

0 likes

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Solved!! Cant Re-subscribe on holliday in not-launched country :(

I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet. The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says only that Spotify has not launched yet... What to do? I think ...

Casual Listener

I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet.   The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says on...

reinierbutot

Casual Listener

383 Views

2 replies

0 likes

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I dont have Facebook but would like to be able to search for my friends and follow them

Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly....

Casual Listener

Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly.... 

Peter__

Community Legend

431 Views

3 replies

0 likes

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Solved!! Someone used my student discount code.

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes.I'm a student with a valid NUS card and I wanted to use (rightfully) my discount.My NUS card was lost almost a month ago though, after I started t...

Newbie

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes. I'm a student with a valid NUS card and I wanted to use (rightfully) my discount. My NUS car...

Peter__

Community Legend

7924 Views

3 replies

0 likes

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Removing Facebook Link

How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise, it looked like a phishing attempt with them asking...

Casual Listener

How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise,...

Richard

Community Legend

528 Views

4 replies

0 likes

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willing but unable to get a premium account

Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an account while already in Singapore - I keep on gett...

Newbie

Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an ...

Peter__

Community Legend

295 Views

1 replies

0 likes

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  • 1 replies
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Premium Account

I use Spotify on my i pad. After my free trial I see I am being charged for a Premium account. I wish to downgrade to 'unlimited'. How do I do this?

Newbie

I use Spotify on my i pad.  After my free trial I see I am being charged for a Premium account.   I wish to downgrade to 'unlimited'.  How do I do this?

Peter__

Community Legend

320 Views

1 replies

0 likes

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upgradeing

I am not seeing where I can upgrade to premium on my account can someone tell me?

Newbie

I am not seeing where I can upgrade to premium on my account can someone tell me?

Peter__

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
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cant remember user name and password?!

Hi, I cannot use spotify on my mobile from this morning. I cannot remember my log in details, although I know my long number. and the e mail address attached to the account. It's all working fine on the lap top, but not on the mobile. when i ask for ...

Casual Listener

Hi,  I cannot use spotify on my mobile from this morning.  I cannot remember my log in details, although I know my long number. and the e mail address attached to the account.  It's a...

Stupify

Community Legend

892 Views

3 replies

0 likes

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Suggested Free Account Enhancement

Hi Marketing/Customer Accounts Team, I have a suggestion for your free subscribers. Why not credit their account with an additional 20 minutes of free music a month when they click on an add? Obviousliy you would need to limit the nubmer of click-thr...

Newbie

Hi Marketing/Customer Accounts Team,   I have a suggestion for your free subscribers.  Why not credit their account with an additional 20 minutes of free music a month when they click on ...

Peter__

Community Legend

244 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I can't renew my subscription, it tells me I got I don't have any funds etc.

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating you...

Casual Listener

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscription...

ineedsomehelp

Casual Listener

1699 Views

1 replies

0 likes

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I bought Spotify Unlimited, but I'm still getting adverts

I have quit / restarted, logged out and back in, reinstalled / updated. And yet if I go to my account settings it says I'm on Unlimited. I did have a Premium account a couple of months ago. Any ideas? Quite annoying.

Newbie

I have quit / restarted,  logged out and back in, reinstalled / updated.   And yet if I go to my account settings it says I'm on Unlimited.   I did have a Premium account a couple ...

Peter__

Community Legend

597 Views

4 replies

1 likes

  • 597 Views
  • 4 replies
  • 1 likes