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paying for spotify

good day ,anybody know if its possible to pay somehow for spotify if the credid card registered in country which doesnt support spotify?basicly the issue is that i am originaly russian and i have credit card registered there , but i live in NL curent...

Casual Listener

good day , anybody know  if its possible to pay somehow for spotify if the credid card registered in country which doesnt support spotify? basicly the issue is that i am originaly russian and ...

Fedor

Casual Listener

618 Views

2 replies

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Account "not existing." Logging in fails.

Basically the same problem as here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Created-account-doesn-t-exist/td-p/354446 I, too, get the problem with the forgotten password e-mails and the e-mail/username IS taken. Username of ac...

Newbie

Basically the same problem as here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Created-account-doesn-t-exist/td-p/354446   I, too, get the problem with the forgotten passw...

Richard

Community Legend

417 Views

1 replies

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Can't find my account numner

Hi I am a new user and I can't find my account number. Under username it shows the one I chose kwplatais but I need my account number for my friend to follow me.Thanks

Newbie

Hi I am a new user and I can't find my account number. Under username it shows the one I chose kwplatais but I need my account number for my friend to follow me. Thanks

Peter__

Community Legend

417 Views

1 replies

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Free 30-Day trial not working

I signed up for the 48 hour trial, that went well. But then today, 9-10-12, I signed up for the 30-day trial. I put in all my info and it said I was good to go. When I open the app it says my trial has ended. Please help?

Casual Listener

I signed up for the 48 hour trial, that went well. But then today, 9-10-12, I signed up for the 30-day trial. I put in all my info and it said I was good to go. When I open the app it says my trial h...

meahtenoha

Spotify

1951 Views

10 replies

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Solved!! Application key - shareable?

Hi, Is the developer application key (for libspotify) supposed to be private? I.e., am I supposed to not share my key with anyone else? If so, how are others supposed to use my application? If not, how does Spotify prevent misuse of my app key?

Regular

Hi,   Is the developer application key (for libspotify) supposed to be private? I.e., am I supposed to not share my key with anyone else?   If so, how are others supposed to use my appl...

Peter__

Community Legend

2833 Views

5 replies

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How to report new bank account for subscription payment?

I have changed bank and need to know how to report a new bank account for subscription payment? My operator Telia says they have nothing do with this payment and that they can't even see the subscription.

Newbie

I have changed bank and need to know how to report a new bank account for subscription payment? My operator Telia says they have nothing do with this payment and that they can't even see the subscrip...

Sam

Spotify

480 Views

2 replies

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Solved!! Problem with my suscription

I have been a premium user for several months, but now in april, i can´t access to my premium account, it seems like it haven´t been updated although the payment has been made, i just have seen this in my paypal account and i have a bank receipt too....

Newbie

I have been a premium user for several months, but now in april, i can´t access to my premium account, it seems like it haven´t been updated although the payment has been made, i just have seen this ...

olfacer

Newbie

599 Views

2 replies

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Charged two times in two days!!!!

I just saw on my credit card bill that Spotify charged me 99 SEK on April 3rd and 99 SEK on April 4th.... What the **bleep**? I've been apaying customer for almost 3 years now, and I have no idea why they would charge me double the amount???Any help?

Casual Listener

I just saw on my credit card bill that Spotify charged me 99 SEK on April 3rd and 99 SEK on April 4th.... What the **bleep**? I've been apaying customer for almost 3 years now, and I have no idea why...

Peter__

Community Legend

432 Views

3 replies

0 likes

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Playlist gone

All my playlist are gone. The still takling up space on my phone. Can they be restored?

Visitor

All my playlist are gone. The still takling up space on my phone. Can they be restored?

meahtenoha

Spotify

278 Views

1 replies

0 likes

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Payment failed.

"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating yo...

Newbie

"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptio...

Peter__

Community Legend

498 Views

1 replies

0 likes

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Wrong information about subscription renewal date.

Welcome.I want to report that in the "Subscription" is a small error information to refresh your subscription. Below I give an example:The first subscription is activated: 2013-03-09, so the next payment falls on 2013-04-09 (ie 30 days).The sidebar o...

Regular

Welcome. I want to report that in the "Subscription" is a small error information to refresh your subscription. Below I give an example: The first subscription is activated: 2013-03-09, so the ...

Peter__

Community Legend

391 Views

1 replies

0 likes

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Pay for Premium but still Free User

First of all, sorry for my bad english. I'm a german.Hope that my english is good enough for you guys Thats my Problem: I saw today that has Spotify 9.99€ debited from my bank account but I'm still a free User. I had a few months ago a Facebook-Accou...

Newbie

First of all, sorry for my bad english. I'm a german. Hope that my english is good enough for you guys 🙂   Thats my Problem:   I saw today that has Spotify 9.99€ debited from my bank ...

Sam

Spotify

373 Views

1 replies

0 likes

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cant access music in my account

hey Matt Stone here, im having the same problem as everyone else but I dont know my user name to put in. I usually just use my email and sign in via facebook but it wont let me access any music.

Newbie

hey Matt Stone here, im having the same problem as everyone else but I dont know my user name to put in. I usually just use my email and sign in via facebook but it wont let me access any music.

Sam

Spotify

368 Views

1 replies

0 likes

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Subscription length

Is it possible to pay for an entire year in advance instead of each month?

Casual Listener

Is it possible to pay for an entire year in advance instead of each month?

lenartr

Casual Listener

5756 Views

18 replies

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CANT CANCEL PREMIUM

Okay, I have been trying to cancel my subscription for two weeks, sending emails ect. But I am not geting any answers. And everytime I put in my password I just get redirected and a red square comes up and it says Oops something went wrong. What am I...

Visitor

Okay, I have been trying to cancel my subscription for two weeks, sending emails ect. But I am not geting any answers. And everytime I put in my password I just get redirected and a red square comes ...

user-removed

Not applicable

1153 Views

3 replies

0 likes

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Job application

Hello, I have sent two job applications and the website says it should send me a confirmation email to allow me to check the status of my applications but I have not received anything so far. How can I get these emails, and how can I check the status...

Casual Listener

Hello,   I have sent two job applications and the website says it should send me a confirmation email to allow me to check the status of my applications but I have not received anything so far...

Sam

Spotify

4199 Views

4 replies

0 likes

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Solved!! using my account; at the same time, my son and myself

hallowe (my son and i) want to use spotify simultaneously. why should this not be possible?How can this work? tanks Ulisses

Casual Listener

hallo we (my son and i) want to use spotify simultaneously. why should this not be possible? How can this work?   tanks   Ulisses

ulisses

Casual Listener

697 Views

2 replies

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Wrong facebookaccount connected to my spotify

Hey,I use spotify username and password when logging in. At some point, I am not sure when, a friend logged in to his spotify on my phone. That has now resulted in that I have my credentials for logging in, but am at the same time logged in to his fa...

Newbie

Hey, I use spotify username and password when logging in. At some point, I am not sure when, a friend logged in to his spotify on my phone. That has now resulted in that I have my credentials for lo...

annedien

Casual Listener

1185 Views

7 replies

0 likes

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i was offered a free trial but you charged me

spotify free offered me a free 30 day premium trial but I was charged. If you just add another 30 days to my plan I will be happy.

Music Fan

spotify free offered me a free 30 day premium trial but I was charged.  If you just add another 30 days to my plan I will be happy.

legis225

Music Fan

3578 Views

10 replies

1 likes

  • 3578 Views
  • 10 replies
  • 1 likes