Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Reactivating Student Account

My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card. Now when i try to re-register using the nus extra discount i am being told that it can not...

Newbie

My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card.   Now when i try to re-register ...

Sam

Spotify

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

account disabled, and some other wierd stuff

Heya! This is an account I have made to be able to post this.. Right.. So, a few days ago I got this email from the spotify community (apperently?), but it looked fake/like spam, and its content looked unfamiliar. It said that I had requested for my ...

Newbie

Heya! This is an account I have made to be able to post this..   Right.. So, a few days ago I got this email from the spotify community (apperently?), but it looked fake/like spam, and its...

Sam

Spotify

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

A smorgasbord of complete nonsense - Creating a Spotify account has become impossible

The problems are as follows. 1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world2) I try to register later in the day, only to be told that the email I was u...

Casual Listener

The problems are as follows.   1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world 2) I try to reg...

Richard

Community Legend

689 Views

4 replies

0 likes

  • 689 Views
  • 4 replies
  • 0 likes

Still waiting for instruction mail

Hi, I tried to reset my password but I am not receiving an instruction mail. What can I do? Thanks

Newbie

Hi, I tried to reset my password but I am not receiving an instruction mail. What can I do? Thanks

Peter__

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! New Subcription question

If I subscribe to the premium package, is there any limit on the amount of hours you can play music per month?

Casual Listener

If I subscribe to the premium package, is there any limit on the amount of hours you can play music per month?

stinkyspot

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
  • 0 likes

i payed for spotify unlimited only get spotify free

I have the problem that i pay for spotify unlimited but my account only say free and i can only use free service.worked fined for two months then this happened out of the blue.the last payment was drawn from my bank card 2013-04-01.account. account n...

Newbie

I have the problem that i pay for spotify unlimited but my account only say free and i can only use free service.worked fined for two months then this happened out of the blue.the last payment was dr...

meahtenoha

Spotify

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Password reset not working

I tried signing up when I learned you can now use spotify without Facebook. (Only reason I have Facebook account is for Spoitfy). The day I tried to sign up I got a bunch of "Username not available" messages. I waited until the next day and tried aga...

Visitor

I tried signing up when I learned you can  now use spotify without Facebook. (Only reason I have Facebook account is for Spoitfy). The day I tried to sign  up I got a bunch of "Username not...

Peter__

Community Legend

1038 Views

4 replies

0 likes

  • 1038 Views
  • 4 replies
  • 0 likes

New phone appears to login to a different Spotify Premium account buy on same email address

My Spotify premium account has been working fine on all devices until I changed my phone. When I login in to my account on the phone it appears to login to a totally new (blank) account, even though I have used the correct email address and the origi...

Casual Listener

My Spotify premium account has been working fine on all devices until I changed my phone.   When I login in to my account on the phone it appears to login to a totally new (blank) account, eve...

Peter__

Community Legend

1369 Views

3 replies

1 likes

  • 1369 Views
  • 3 replies
  • 1 likes

Premium disappeared

Yesterday Spotify worked fine. I have a Spotify account and have been billed monthly for more than a year without a problem. Today, Spotify says I have a free account and won't let me upgrade.

Casual Listener

Yesterday Spotify worked fine. I have a Spotify account and have been billed monthly for more than a year without a problem.   Today, Spotify says I have a free account and won't let me upgrad...

Peter__

Community Legend

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Payed for Premium though wanted to get the student deal

Hi, I recently signed up for premium and there was no where to add student discount, I ended up paying the full price, is there anyway I can fix this I have emailed support already though I don't want the full amount of money to be coming out of my c...

Casual Listener

Hi,   I recently signed up for premium and there was no where to add student discount, I ended up paying the full price,  is there anyway I can fix this I have emailed support already tho...

Peter__

Community Legend

670 Views

5 replies

0 likes

  • 670 Views
  • 5 replies
  • 0 likes

Can't buy subscription

Hi, I can't buy Spotify Unlimited anymore. I've always chosen to pay with PayPal (without credit card). But now this won't work anymore. I only can choose PayPal with credit card... But I dont have one. Greetings!

Casual Listener

Hi,   I can't buy Spotify Unlimited anymore. I've always chosen to pay with PayPal (without credit card). But now this won't work anymore. I only can choose PayPal with credit card... But I do...

Freakz0rz

Casual Listener

996 Views

6 replies

0 likes

  • 996 Views
  • 6 replies
  • 0 likes

Account holder details and payer details different. we both want to cancel. how?

I put my my card details on my friends spotify account to pay for 'premium'. He doesn 't use it at all and can't remember the password. the account may be in his brothers name he 's not sure. we want to cancel it. all he could do was cancel the app. ...

Newbie

I put my my card details on my friends spotify account to pay for 'premium'. He doesn 't use it at all and can't remember the password. the account may be in his brothers name he 's not sure. we want...

Liam

Community Legend

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

Solved!! bought an e gift subscription to wrong recipient email adress

i just bought an e gift subscription and i have been charged for it but recipient has not recieved email and neither have I? i may have entered the wrong address for recipient..please help....u can repond to *******@gmail.com

Newbie

i just bought an e gift subscription and i have been charged for it but recipient has not recieved email and neither have I? i may have entered the wrong address for recipient..please help....u can r...

Sam

Spotify

985 Views

3 replies

0 likes

  • 985 Views
  • 3 replies
  • 0 likes

Nasty Account Problems... help?

I hope someone here can help me out. I've been wanting to try Spotify for a long time, but I don't have a Facebook account. I was happy to see that Spotify finally got rid of that requirement at some point, and tried to sign up. I've tried to registe...

Newbie

I hope someone here can help me out. I've been wanting to try Spotify for a long time, but I don't have a Facebook account. I was happy to see that Spotify finally got rid of that requirement at some...

Sam

Spotify

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Can't Create New Account

I am trying to create a new account without using facebook and am unable to. First was told that the username was taken, though it couldn't be because I tried several varitations using letter, numbers and symbols and the page would only red box me af...

Newbie

I am trying to create a new account without using facebook and am unable to.  First was told that the username was taken, though it couldn't be because I tried several varitations using letter, ...

Sam

Spotify

1950 Views

2 replies

0 likes

  • 1950 Views
  • 2 replies
  • 0 likes

I was offered a free premium trial but you charged me

???????????????????????????? no way to get help i will dispute the charge

Music Fan

????????????????????????????   no way to get help   i will dispute the charge

Sam

Spotify

1271 Views

8 replies

0 likes

  • 1271 Views
  • 8 replies
  • 0 likes

Login Issues and probably triple account

Hello,I first created my account with facebook, but then I got tired of being "social" so I created a spotify account and I tried to get my old playlists connecting the two. This didn't work as I expected: I had no playlist and there was still "anoth...

Newbie

Hello, I first created my account with facebook, but then I got tired of being "social" so I created a spotify account and I tried to get my old playlists connecting the two. This didn't work as I e...

Peter__

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Please delete my account

Hello Spotify I have tried to send you an mail in the contact form, can you please delete my account, so im not binded to my facebook.. And then i can signup for a regular Spotify Account and pay for premium Best RegardsSteffen

Visitor

Hello Spotify   I have tried to send you an mail in the contact form, can you please delete my account, so im not binded to my facebook.. And then i can signup for a regular Spotify Account an...

Psanchez

Newbie

994 Views

6 replies

0 likes

  • 994 Views
  • 6 replies
  • 0 likes

Accidentally deleted my playlist

Hello I accidentally deleted my playlist today. It is called stuff i listen to can someone please help me.

Casual Listener

Hello I accidentally deleted my playlist today. It is called stuff i listen to can someone please help me.    

Kalifa

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Problem

Back in December, I had decided to try Spotify Premium because I wanted to listen to music on my phone. In January I got a new phone from my best friend and decided I didn't want Spotify Premium anymore. I got on there and removed it, only to find in...

Newbie

Back in December, I had decided to try Spotify Premium because I wanted to listen to music on my phone. In January I got a new phone from my best friend and decided I didn't want Spotify Pr...

Peter__

Community Legend

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes