HELP ASAP PLEASE
I have been talking to support on e-mail but I haven't had any reply for the last 3 hours or so... Are they out off office now or something?
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Start a topicI have been talking to support on e-mail but I haven't had any reply for the last 3 hours or so... Are they out off office now or something?
Casual Listener
I have been talking to support on e-mail but I haven't had any reply for the last 3 hours or so... Are they out off office now or something?
Peter__
Community Legend
485 Views
2 replies
0 likes
I registered here just to post this message to warn people that spotify acts as a peer to peer sharing service, often times sharing media which is not allowed to be shared. My IT department contacted my supervisor after they found that my pc was shar...
Newbie
I registered here just to post this message to warn people that spotify acts as a peer to peer sharing service, often times sharing media which is not allowed to be shared. My IT department contacted...
Liam
Community Legend
3162 Views
1 replies
2 likes
Hi, I was given a free 6 month premium account, which has now run out, how can I renew this premium account? Of course I am happy to pay for it but I dont want to start a whole new account, I want to renew the account I have aleady created Thank you
Newbie
Hi, I was given a free 6 month premium account, which has now run out, how can I renew this premium account? Of course I am happy to pay for it but I dont want to start a whole new account, I want to...
Liam
Community Legend
965 Views
1 replies
0 likes
I logged out of my account today and later trying to log in. When logging in using my facebook account im told that im using spotify free and all my playlists are gone. Thought maybe the transaction from my account didnt go through so i paid again. N...
Regular
I logged out of my account today and later trying to log in. When logging in using my facebook account im told that im using spotify free and all my playlists are gone. Thought maybe the transaction ...
cecar
Regular
638 Views
3 replies
0 likes
Spoiler (Highlight to read) I have made this request TWICE before via e-mail and I have gotten NO RESPONSE! My facebook page was deactivated and not from my doing, from FB's doing. My e-mail address I've used is the_h******@hotmail.com but spotify ha...
Casual Listener
I have made this request TWICE before via e-mail and I have gotten NO RESPONSE! My facebook page was deactivated and not from my doing, from FB's doing. My e-mail address I've use...
the_hustleman
Casual Listener
627 Views
3 replies
0 likes
Hi.I am using Spotify in Germany. There is an subscription "Spotify Unlimited". I want to send my sister this subscription as a gift. Is there a way to do it? My sister does not use spotify on a mobile device. So she does not need "spotify Premium".T...
Casual Listener
Hi. I am using Spotify in Germany. There is an subscription "Spotify Unlimited". I want to send my sister this subscription as a gift. Is there a way to do it? My sister does not use spotify on a mo...
Liam
Community Legend
1452 Views
5 replies
0 likes
Spotify stopped playing in the middle of a song and it hasn't works sense that.The message that shows are ( spotify Premium is required for on-demand mobile streaming. It´s free to stream on desktop.)I have premium on iphone, android and ipad and it ...
Newbie
Spotify stopped playing in the middle of a song and it hasn't works sense that. The message that shows are ( spotify Premium is required for on-demand mobile streaming. It´s free to stream on d...
Liam
Community Legend
377 Views
1 replies
0 likes
Not sure where to submit this, but I found a mislabeled song. Boom Bip/Dose One "Mannequin Hand Trapdoor I Reminder" isn't that song. When you play it, it plays the next track "Me: the New You." (so, in effect, you listen to that song twice when list...
Newbie
Not sure where to submit this, but I found a mislabeled song. Boom Bip/Dose One "Mannequin Hand Trapdoor I Reminder" isn't that song. When you play it, it plays the next track "Me: the...
Peter__
Community Legend
1553 Views
3 replies
1 likes
Hi, I have a premium account which should allow me to access spotify through my mobile (windows 7 on HTC Mozart) In the last few days I have been unable to access any music through my device, and it will not 'download' my playlists to play offline......
Casual Listener
Hi, I have a premium account which should allow me to access spotify through my mobile (windows 7 on HTC Mozart) In the last few days I have been unable to access any music through my device...
cheron85
Casual Listener
921 Views
6 replies
1 likes
Hi, I tried to upgrade from free to my free 30 day trial with premium last night. I put in my card details, got to the end with confirmation on the web page, but never received a receipt/confirmation email and my account did not upgrade. I'm skeptica...
Visitor
Hi, I tried to upgrade from free to my free 30 day trial with premium last night. I put in my card details, got to the end with confirmation on the web page, but never receive...
Josh
Community Legend
357 Views
1 replies
0 likes
Hi there,Yesterday i disconnected my Spotify Account from Facebook and when i logged back on (with the same data), my playlists were gone. My friends still can see the Playlists but i don't.I remember i made a Spotify account with the same Mailaddres...
Newbie
Hi there, Yesterday i disconnected my Spotify Account from Facebook and when i logged back on (with the same data), my playlists were gone. My friends still can see the Playlists but i don't. I r...
user-removed
Not applicable
737 Views
4 replies
0 likes
Hello. I have spotify. and first i didn't connect it to facebook. but when i did and i followed a person, it didnt say that i followed him/her with my facebook name, but with my spotify username. How can i change that?
Casual Listener
Hello. I have spotify. and first i didn't connect it to facebook. but when i did and i followed a person, it didnt say that i followed him/her with my facebook name, but with my spotify user...
Peter__
Community Legend
557 Views
3 replies
0 likes
Hi everyone,I was wondering if I'll still be able to create playlists on my iDevice when the 48 hours trial is over. I know that I won't be able to do anything offline or at list I understood this much but while having an internet connection (such as...
Newbie
Hi everyone, I was wondering if I'll still be able to create playlists on my iDevice when the 48 hours trial is over. I know that I won't be able to do anything offline or at list I underst...
260 Views
0 replies
0 likes
Hi - When I open up Spotify on my laptop it says at the top "Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser: www.facebook.com." It says I'm in offline mode and I don't know how to ...
Newbie
Hi - When I open up Spotify on my laptop it says at the top "Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser: www.facebook.com."&n...
Peter__
Community Legend
2667 Views
1 replies
0 likes
So I wanted to change my password just real quick. Didn't touch the email address. When I pressed SAVE, my new password wasn't saved because Spotify says that a profile is already registered with the email adress in my profile?! When I tried to login...
Casual Listener
So I wanted to change my password just real quick. Didn't touch the email address. When I pressed SAVE, my new password wasn't saved because Spotify says that a profile is already registered with the...
Peter__
Community Legend
726 Views
1 replies
0 likes
http://gyazo.com/90af3661c66129ed3adf458702cb9441 AGV detects as virus I trust spotify but would like it fixed.
Newbie
http://gyazo.com/90af3661c66129ed3adf458702cb9441 AGV detects as virus I trust spotify but would like it fixed.
Liam
Community Legend
380 Views
1 replies
0 likes
On monday i activated a prepaid spotify card for spotify premuim for 30 days. The activation was completed and on my account appeard a message that the spotify premuim account was activated.I turned on my phone to look if it worked again,. now after ...
Newbie
On monday i activated a prepaid spotify card for spotify premuim for 30 days. The activation was completed and on my account appeard a message that the spotify premuim account was activated....
Liam
Community Legend
918 Views
1 replies
0 likes
Does Spotfiy share EVERY song you listen to, or do you have to listen to the entire song before it shares it? How come I don't see my own songs I listen to on the right social thing but I see everyone elsees? Does it only share songs that I click lik...
Regular
Does Spotfiy share EVERY song you listen to, or do you have to listen to the entire song before it shares it? How come I don't see my own songs I listen to on the right social thing but I see everyon...
Liam
Community Legend
1607 Views
6 replies
0 likes
Getting error when logging in with Facebook and keeps saying no internet connection available when trying to search for music. Just started and having many problems
Newbie
Getting error when logging in with Facebook and keeps saying no internet connection available when trying to search for music. Just started and having many problems 😞
Peter__
Community Legend
308 Views
1 replies
0 likes
How can I change my email address from my facebook email address (as I am about to deactivate my facebook) to a different email address that isn't linked to facebook? I don't want to have to cancel a subscription and then take-out another one because...
Casual Listener
How can I change my email address from my facebook email address (as I am about to deactivate my facebook) to a different email address that isn't linked to facebook? I don't want to have ...
smilingbrwnlegs
Casual Listener
2466 Views
6 replies
0 likes